IHOP 2024 HOST TEST NEWEST VERSION 2024-2025
COMPLETE 40 QUESTIONS AND CORRECT DETAILED
ANSWERS
When is the ideal time to mop the floors in the restaurant? - ANSWER-
During slow or low business periods
Always wash your hands for at least: - ANSWER-20 seconds
The safety of everybody in the restaurant is the responsibility of: -
ANSWER-All managers and team members
Provide a warm greeting to each guest within: - ANSWER-30 seconds
Include this information when entering a carry-out phone order into the
POS: - ANSWER-Name, "To-Go" order designation, phone number, pick-
up time
A wait list includes the guest's: - ANSWER-Name, number in party, table
preference, and any special needs
, IHOP 2024 HOST TEST NEWEST VERSION 2024-2025
COMPLETE 40 QUESTIONS AND CORRECT DETAILED
ANSWERS
A circle around an X on the Zone Chart indicates the table: - ANSWER-
Will soon be available/needs to be cleaned
An X over a table in the Zone Chart indicates that the table is: -
ANSWER-Occupied
The best way to determine a table that will meet the guests needs is to:
- ANSWER-Ask appropriate questions
While guests are waiting to be seated, they should be provided with: -
ANSWER-Menus
when a guest brings a complaint to your attention: - ANSWER-Make eye
contact, listen thoroughly without assigning blame, and empathize with
the guest
Answer the phone within: - ANSWER-3 rings
Unobtrusive manicuring is: - ANSWER-Not interfering or distracting the
guest while manicuring
It is important to greet the guest with a warm and welcome greeting
because: - ANSWER-Guests quickly form first impressions
COMPLETE 40 QUESTIONS AND CORRECT DETAILED
ANSWERS
When is the ideal time to mop the floors in the restaurant? - ANSWER-
During slow or low business periods
Always wash your hands for at least: - ANSWER-20 seconds
The safety of everybody in the restaurant is the responsibility of: -
ANSWER-All managers and team members
Provide a warm greeting to each guest within: - ANSWER-30 seconds
Include this information when entering a carry-out phone order into the
POS: - ANSWER-Name, "To-Go" order designation, phone number, pick-
up time
A wait list includes the guest's: - ANSWER-Name, number in party, table
preference, and any special needs
, IHOP 2024 HOST TEST NEWEST VERSION 2024-2025
COMPLETE 40 QUESTIONS AND CORRECT DETAILED
ANSWERS
A circle around an X on the Zone Chart indicates the table: - ANSWER-
Will soon be available/needs to be cleaned
An X over a table in the Zone Chart indicates that the table is: -
ANSWER-Occupied
The best way to determine a table that will meet the guests needs is to:
- ANSWER-Ask appropriate questions
While guests are waiting to be seated, they should be provided with: -
ANSWER-Menus
when a guest brings a complaint to your attention: - ANSWER-Make eye
contact, listen thoroughly without assigning blame, and empathize with
the guest
Answer the phone within: - ANSWER-3 rings
Unobtrusive manicuring is: - ANSWER-Not interfering or distracting the
guest while manicuring
It is important to greet the guest with a warm and welcome greeting
because: - ANSWER-Guests quickly form first impressions
