,Organizational
Behaviour
TEXT AND CASES
Kavita Singh
Faculty of Management Studies
University of Delhi
, Library of Congress Cataloging-in-Publication Data
Singh, Kavita, 1963-
Organizational behaviour : text and cases/Kavita Singh.
p. cm.
Includes bibliographical references and index.
ISBN-13: 978-8131726006 (pbk.)
1. Organizational behavior. 2. Corporate culture. I. Title.
HD58.7.S5935 2009
302.3’5—dc22
2009023774
Copyright © 2010 Dorling Kindersley (India) Pvt. Ltd.
Licensees of Pearson Education in South Asia
This book is sold subject to the condition that it shall not, by way of trade or
otherwise, be lent, resold, hired out, or otherwise circulated without the
publisher’s prior written consent in any form of binding or cover other than
that in which it is published and without a similar condition including this
condition being imposed on the subsequent purchaser and without limiting
the rights under copyright reserved above, no part of this publication may be
reproduced, stored in or introduced into a retrieval system, or transmitted in
any form or by any means (electronic, mechanical, photocopying, recording
or otherwise), without the prior written permission of both the copyright
owner and the above-mentioned publisher of this book.
ISBN 978-81-317-2600-6
Head Office: 7th Floor, Knowledge Boulevard, A-8(A), Sector-62, Noida 201309, UP, India.
Registered Office: 14 Local Shopping Centre, Panchsheel Park, New Delhi 110 017, India
Typeset in 10/12 Minion-Pro Regular by Televijay Technologies Pvt. Ltd, Chennai
Printed in India at Gopson Printers
Pearson Education Inc., Upper Saddle River, NJ
Pearson Education Ltd., London
Pearson Education Australia Pty, Limited, Sydney
Pearson Education Singapore, Pte. Ltd
Pearson Education North Asia Ltd, Hong Kong
Pearson Education Canada, Ltd., Toronto
Pearson Educacion de Mexico, S.A. de C.V.
Pearson Education-Japan, Tokyo
Pearson Education Malaysia, Pte. Ltd.
, To the three angels of my life: my daughter, Aditi,
and my nieces, Salvi and Vedika
Behaviour
TEXT AND CASES
Kavita Singh
Faculty of Management Studies
University of Delhi
, Library of Congress Cataloging-in-Publication Data
Singh, Kavita, 1963-
Organizational behaviour : text and cases/Kavita Singh.
p. cm.
Includes bibliographical references and index.
ISBN-13: 978-8131726006 (pbk.)
1. Organizational behavior. 2. Corporate culture. I. Title.
HD58.7.S5935 2009
302.3’5—dc22
2009023774
Copyright © 2010 Dorling Kindersley (India) Pvt. Ltd.
Licensees of Pearson Education in South Asia
This book is sold subject to the condition that it shall not, by way of trade or
otherwise, be lent, resold, hired out, or otherwise circulated without the
publisher’s prior written consent in any form of binding or cover other than
that in which it is published and without a similar condition including this
condition being imposed on the subsequent purchaser and without limiting
the rights under copyright reserved above, no part of this publication may be
reproduced, stored in or introduced into a retrieval system, or transmitted in
any form or by any means (electronic, mechanical, photocopying, recording
or otherwise), without the prior written permission of both the copyright
owner and the above-mentioned publisher of this book.
ISBN 978-81-317-2600-6
Head Office: 7th Floor, Knowledge Boulevard, A-8(A), Sector-62, Noida 201309, UP, India.
Registered Office: 14 Local Shopping Centre, Panchsheel Park, New Delhi 110 017, India
Typeset in 10/12 Minion-Pro Regular by Televijay Technologies Pvt. Ltd, Chennai
Printed in India at Gopson Printers
Pearson Education Inc., Upper Saddle River, NJ
Pearson Education Ltd., London
Pearson Education Australia Pty, Limited, Sydney
Pearson Education Singapore, Pte. Ltd
Pearson Education North Asia Ltd, Hong Kong
Pearson Education Canada, Ltd., Toronto
Pearson Educacion de Mexico, S.A. de C.V.
Pearson Education-Japan, Tokyo
Pearson Education Malaysia, Pte. Ltd.
, To the three angels of my life: my daughter, Aditi,
and my nieces, Salvi and Vedika