COMMUNICATION SKILLS
MODULE II
1. Most managers emphasize on effective internal communication. state four
reason that informs such emphasis
2. Explain the role of each of the following elements in the process of
communication:
a) Channel
b) Messages
3. Outline three circumstances under which a listener may hinder effective
communication during a conversation.
4. Highlight four ways in which a manager may encourage grapevine to atted
communication among employees of an organization.
5. Outline two differences between oral communication and written
communication
a) Physical appearance
b) Proximity
6. State four strategies that the management of an organization may adopt to
enhance the effectiveness of upward communication.
7. Outline four factors tha may determine the choice of individuals to attend a
meeting.
8. Highlight three qualities of a good essay.
9. List four techniques tha may be used to convey public relations information.
10.State three situations when interviews may be conducted in an organization.
11.Outline four challenges that an organization may face when using electronic
filling system.
12.Highlight three effects of poor relations to an organization.
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MODULE II
1. Most managers emphasize on effective internal communication. state four
reason that informs such emphasis
2. Explain the role of each of the following elements in the process of
communication:
a) Channel
b) Messages
3. Outline three circumstances under which a listener may hinder effective
communication during a conversation.
4. Highlight four ways in which a manager may encourage grapevine to atted
communication among employees of an organization.
5. Outline two differences between oral communication and written
communication
a) Physical appearance
b) Proximity
6. State four strategies that the management of an organization may adopt to
enhance the effectiveness of upward communication.
7. Outline four factors tha may determine the choice of individuals to attend a
meeting.
8. Highlight three qualities of a good essay.
9. List four techniques tha may be used to convey public relations information.
10.State three situations when interviews may be conducted in an organization.
11.Outline four challenges that an organization may face when using electronic
filling system.
12.Highlight three effects of poor relations to an organization.
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