DECA Hospitality And Tourism Exam
Questions With Correct Answers
An offer must be one party and accepted by the other party in order for a contract to be
legally binding.
When an agent legally acts in the best interests of his/ her client, the agent is establishing a(n) ______
relationship.
Fiduciary.
Which of the following is one of the rights of customers in the travel and tourism industry:
To be informed about a destination's social conditions.
Kathy's once-booming traditional brick-and-mortar travel agency is financially struggling. For many
years, the majority of Kathy's revenue came from commissions on airline tickets sales. Now, though,
most of Kathy's clients purchase their online instead of from her travel agency. These clients can
purchase tickets directly from the airlines or through online travel agencies like Priceline or Expedia.
Oftentimes, the tickets that they purchase online are less expensive than the tickets that Kathy offers.
This is an example of..
Disintermediation
One way that a manufacturer can foster positive relationships with its channel members is by
providing training programs.
What should employees be willing to accept when defending their ideas objectively?
Critical feedback
Why do businesses often make it possible for employees to meet during work time and participate in
group discussions?
To share many different opinions
An accounts-receivable employee monitors delinquents accounts by placing them into three folders-
30 days past due, 60 days past due, and 90 days past due. How has the employee organized the
information?
Time
Which of the following is a guideline for writing clear instructions for your coworkers:
Understanding the process you are explaining.
A transmittal letter is a business letter whose purpose is to
accompany other written material
When writing informational messages, business employees should explain the situation and include
sufficient data for the recipient to be able to
Make a decision
,What type of simple report might a buyer for a business prepare in order to periodically inform other
departments about the status of scheduled deliveries?
Progess
It is appropriate for a participant to ask questions during a staff meeting when
she/ he needs a point clarified
You have a customer- service mindset if you believe that your customer are your
employers
In order to interpret business policies to customers, salespeople must
understand the business's policies
A business exhibits ethical behavior in customer relationship management by implementing policies
that
protect its customers' privacy
An individual books a hotel reservation on an Internet web site. This is an example of
Place
Which of the following situations involves finding another source of a limited natural resource:
Searching for oil on the ocean floor
What economic activity examines how money payments are divided between resource owners and
producers?
Distribution
Which of the following describes the services offered by trade industries:
They may be limited or full line
You pay Burger King for the right to set up a location in Barcelona under the corporate headquarters'
guidance and regulations. This is an example of
Franchising
One of the benefits of competition to consumers is that competition encourages
Businesses to develop new products
Government can prevent unqualified persons from operating a business by
Refusing to grant them a license
Generating revenue to pay for services that are provided to the public is the reason for
Taxes
What action expands economic activities?
, Increasing inventory levels
To find a career that's best suited for your strengths, it's important to be ______ about your strength
and weaknesses.
Realistic
Accepting blame for failure and credit for success is an indication of a person's
Responsibility
Mary often frowns and shakes her finger when she is communicating with customers. Mary should try
to develop self-control by controlling her
Body language
One of the reasons you should listen to criticism carefully is that it shows that you
take the criticism seriously
Why is it important to be patient when learning to exhibit cultural sensitivity?
It's a lifelong process
A person can determine the reason for a conflict by
Asking why the disagreement is occurring
One of the disadvantages of using consensus building as a decision-making tool is that it often
encourages group members to
Compromise
Why is accepting responsibility for your own actions important to effective human relations skills?
People will be able to depend on you
Although Anna works in a different department than Ryan, their job responsibilities overlap. Anna and
Ryan often talk about the mutually job-related problems, and they share ideas about how they can
improve situations in ways that will benefit not only them, but the company in general. By sharing
information and being objective, Anna and Ryan are
building collaborative working relationships
A business that buys services and goods in order to operate now and pay for them later is using
credit
You are more likely to achieve your goals if they are
written down
When Jane received her first paycheck from her part-time job, she was surprised to see the amount
was much less than her $8,000 per hour pay rate multiplied by the number of hours she worked. Jane
had not planned on _____ tax being taken out of her paycheck.
income
Questions With Correct Answers
An offer must be one party and accepted by the other party in order for a contract to be
legally binding.
When an agent legally acts in the best interests of his/ her client, the agent is establishing a(n) ______
relationship.
Fiduciary.
Which of the following is one of the rights of customers in the travel and tourism industry:
To be informed about a destination's social conditions.
Kathy's once-booming traditional brick-and-mortar travel agency is financially struggling. For many
years, the majority of Kathy's revenue came from commissions on airline tickets sales. Now, though,
most of Kathy's clients purchase their online instead of from her travel agency. These clients can
purchase tickets directly from the airlines or through online travel agencies like Priceline or Expedia.
Oftentimes, the tickets that they purchase online are less expensive than the tickets that Kathy offers.
This is an example of..
Disintermediation
One way that a manufacturer can foster positive relationships with its channel members is by
providing training programs.
What should employees be willing to accept when defending their ideas objectively?
Critical feedback
Why do businesses often make it possible for employees to meet during work time and participate in
group discussions?
To share many different opinions
An accounts-receivable employee monitors delinquents accounts by placing them into three folders-
30 days past due, 60 days past due, and 90 days past due. How has the employee organized the
information?
Time
Which of the following is a guideline for writing clear instructions for your coworkers:
Understanding the process you are explaining.
A transmittal letter is a business letter whose purpose is to
accompany other written material
When writing informational messages, business employees should explain the situation and include
sufficient data for the recipient to be able to
Make a decision
,What type of simple report might a buyer for a business prepare in order to periodically inform other
departments about the status of scheduled deliveries?
Progess
It is appropriate for a participant to ask questions during a staff meeting when
she/ he needs a point clarified
You have a customer- service mindset if you believe that your customer are your
employers
In order to interpret business policies to customers, salespeople must
understand the business's policies
A business exhibits ethical behavior in customer relationship management by implementing policies
that
protect its customers' privacy
An individual books a hotel reservation on an Internet web site. This is an example of
Place
Which of the following situations involves finding another source of a limited natural resource:
Searching for oil on the ocean floor
What economic activity examines how money payments are divided between resource owners and
producers?
Distribution
Which of the following describes the services offered by trade industries:
They may be limited or full line
You pay Burger King for the right to set up a location in Barcelona under the corporate headquarters'
guidance and regulations. This is an example of
Franchising
One of the benefits of competition to consumers is that competition encourages
Businesses to develop new products
Government can prevent unqualified persons from operating a business by
Refusing to grant them a license
Generating revenue to pay for services that are provided to the public is the reason for
Taxes
What action expands economic activities?
, Increasing inventory levels
To find a career that's best suited for your strengths, it's important to be ______ about your strength
and weaknesses.
Realistic
Accepting blame for failure and credit for success is an indication of a person's
Responsibility
Mary often frowns and shakes her finger when she is communicating with customers. Mary should try
to develop self-control by controlling her
Body language
One of the reasons you should listen to criticism carefully is that it shows that you
take the criticism seriously
Why is it important to be patient when learning to exhibit cultural sensitivity?
It's a lifelong process
A person can determine the reason for a conflict by
Asking why the disagreement is occurring
One of the disadvantages of using consensus building as a decision-making tool is that it often
encourages group members to
Compromise
Why is accepting responsibility for your own actions important to effective human relations skills?
People will be able to depend on you
Although Anna works in a different department than Ryan, their job responsibilities overlap. Anna and
Ryan often talk about the mutually job-related problems, and they share ideas about how they can
improve situations in ways that will benefit not only them, but the company in general. By sharing
information and being objective, Anna and Ryan are
building collaborative working relationships
A business that buys services and goods in order to operate now and pay for them later is using
credit
You are more likely to achieve your goals if they are
written down
When Jane received her first paycheck from her part-time job, she was surprised to see the amount
was much less than her $8,000 per hour pay rate multiplied by the number of hours she worked. Jane
had not planned on _____ tax being taken out of her paycheck.
income
