TICO Travel Counsellor Exam
A client buys a vacation package from ABC Tours on May 1. The departure date is
June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the
travel wholesaler produce the tickets, vouchers, itinerary, and other related documents
to the travel agent?
a. June 1 (14 days before departure)
b. May 24 (21 days before departure)
c. June 8 (7 days before departure)
d. May 29 (14 days after payment is received) - correct answer-a
A consumer selects a package tour from a tour wholesaler's brochure. The hotel
included in the package is some distance from town, which appeals to the consumer
who wants a quiet location for her holiday. When she arrives at the hotel, she is upset
by the non-stop noise outside her room as the hotel starts construction of a new
swimming pool. Who is to blame for this consumer's dissatisfaction?
a. The hotel, which should have cancelled all bookings during construction.
b. The travel wholesaler, which should have disclosed in its brochure information
about construction or renovation of the property.
c. The woman, who should have more thoroughly researched the hotel before
booking.
d. The construction company, which should have offered all its guests a set of
ear plugs. - correct answer-b
A consumer who wishes to make a standard claim on the
Compensation Fund for travel services paid for but not
provided must do so
a. any time; there is no limitation
b. immediately
c. within three months of the registrant's or end supplier's
failure
d. within six months of the registrant's or end supplier's
failure - correct answer-d
A couple gives their travel agent a deposit for a package tour. They obtain a receipt
from her that says, "Balance of $500.00 due on September 27, 2011." The agent has
also added the comment, "As discussed, some charges are non-refundable." TICO
would view this receipt as
a. adequate because the receipt includes the amount due, the date on which it
is due, and the fact that some charges are non-refundable
b. adequate because the travel agent has reminded the clients that the nonrefundable
charges were discussed during the sale of the package tour
c. inadequate because, by law, the travel agent should have said "as discussed
on August 27, 2011, some charges are non-refundable"
d. inadequate because, by law, the travel agent must identify charges that are
non-refundable - correct answer-d
, ABC agency is promoting a resort on its website. It has included an artist's drawing of the
resort as part of the representation. Would TICO approve of this?
a. no, because only photographs may be used in a representation
yes, as long as the representation states that the drawing is fairly accurate
no, unless the date on which the drawing was made is included
yes, as long as the drawing is accurate and the representation states that the drawing is not
a photograph - correct answer-d
ABC Travel puts an advertisement in the newspaper that announces a package
holiday "From $999 and up." TICO would not consider this acceptable because
a. the price should have been shown as $999.00 to prevent any confusion
b. registrants are required to include PST, GST and HST in the advertised price
c. the Regulation states that consumers must know the exact cost of all the travel
services provided
d. the advertisement did not specifically state whether the price is in Canadian or
U.S. dollars - correct answer-c
ABC, a wholesaler, has been selling XYZ Resort since the resort opened in 1965.
ABC still puts a photograph of the resort from 1965 in the brochure to show off the
location's beauty. In fact, the resort has NOT been upgraded or renovated since
1965 and has become run-down and outdated. Has ABC Travel done anything
wrong in its brochure?
a. No, as long as the company states in the brochure that the photograph was
taken in 1965.
b. Yes, because the photograph does not accurately depict the current
condition of the resort.
c. No, because the Regulation requires that a photograph be used in
advertising, but leaves content to the discretion of the registrant.
d. Yes, because no photograph should be used in representations. - correct answer-b
According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a
client before booking
a. that conditions at the destination may be different from those in Canada
b. the total price of the travel services, including all taxes and service charges
c. that a counselling fee is applied by the agent
d. that some days can be cloudy, even in a sun destination - correct answer-d
Before counselling or advising a client, a travel agent must
a. inform the client of any counselling fee charged
b. show a picture of the travel service being sold
c. advise the client of the need for a passport or visa
d. ask to make an imprint of the customer's credit card - correct answer-a
Betsy, the travel agent, concludes the sale with the clients and tells them to go to the
Canadian Foreign Affairs website to find out what documents they need. She thinks
that Canadians may need a visa for the chosen destination, but she does not have the
website on hand. Betsy's advice is
A client buys a vacation package from ABC Tours on May 1. The departure date is
June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the
travel wholesaler produce the tickets, vouchers, itinerary, and other related documents
to the travel agent?
a. June 1 (14 days before departure)
b. May 24 (21 days before departure)
c. June 8 (7 days before departure)
d. May 29 (14 days after payment is received) - correct answer-a
A consumer selects a package tour from a tour wholesaler's brochure. The hotel
included in the package is some distance from town, which appeals to the consumer
who wants a quiet location for her holiday. When she arrives at the hotel, she is upset
by the non-stop noise outside her room as the hotel starts construction of a new
swimming pool. Who is to blame for this consumer's dissatisfaction?
a. The hotel, which should have cancelled all bookings during construction.
b. The travel wholesaler, which should have disclosed in its brochure information
about construction or renovation of the property.
c. The woman, who should have more thoroughly researched the hotel before
booking.
d. The construction company, which should have offered all its guests a set of
ear plugs. - correct answer-b
A consumer who wishes to make a standard claim on the
Compensation Fund for travel services paid for but not
provided must do so
a. any time; there is no limitation
b. immediately
c. within three months of the registrant's or end supplier's
failure
d. within six months of the registrant's or end supplier's
failure - correct answer-d
A couple gives their travel agent a deposit for a package tour. They obtain a receipt
from her that says, "Balance of $500.00 due on September 27, 2011." The agent has
also added the comment, "As discussed, some charges are non-refundable." TICO
would view this receipt as
a. adequate because the receipt includes the amount due, the date on which it
is due, and the fact that some charges are non-refundable
b. adequate because the travel agent has reminded the clients that the nonrefundable
charges were discussed during the sale of the package tour
c. inadequate because, by law, the travel agent should have said "as discussed
on August 27, 2011, some charges are non-refundable"
d. inadequate because, by law, the travel agent must identify charges that are
non-refundable - correct answer-d
, ABC agency is promoting a resort on its website. It has included an artist's drawing of the
resort as part of the representation. Would TICO approve of this?
a. no, because only photographs may be used in a representation
yes, as long as the representation states that the drawing is fairly accurate
no, unless the date on which the drawing was made is included
yes, as long as the drawing is accurate and the representation states that the drawing is not
a photograph - correct answer-d
ABC Travel puts an advertisement in the newspaper that announces a package
holiday "From $999 and up." TICO would not consider this acceptable because
a. the price should have been shown as $999.00 to prevent any confusion
b. registrants are required to include PST, GST and HST in the advertised price
c. the Regulation states that consumers must know the exact cost of all the travel
services provided
d. the advertisement did not specifically state whether the price is in Canadian or
U.S. dollars - correct answer-c
ABC, a wholesaler, has been selling XYZ Resort since the resort opened in 1965.
ABC still puts a photograph of the resort from 1965 in the brochure to show off the
location's beauty. In fact, the resort has NOT been upgraded or renovated since
1965 and has become run-down and outdated. Has ABC Travel done anything
wrong in its brochure?
a. No, as long as the company states in the brochure that the photograph was
taken in 1965.
b. Yes, because the photograph does not accurately depict the current
condition of the resort.
c. No, because the Regulation requires that a photograph be used in
advertising, but leaves content to the discretion of the registrant.
d. Yes, because no photograph should be used in representations. - correct answer-b
According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a
client before booking
a. that conditions at the destination may be different from those in Canada
b. the total price of the travel services, including all taxes and service charges
c. that a counselling fee is applied by the agent
d. that some days can be cloudy, even in a sun destination - correct answer-d
Before counselling or advising a client, a travel agent must
a. inform the client of any counselling fee charged
b. show a picture of the travel service being sold
c. advise the client of the need for a passport or visa
d. ask to make an imprint of the customer's credit card - correct answer-a
Betsy, the travel agent, concludes the sale with the clients and tells them to go to the
Canadian Foreign Affairs website to find out what documents they need. She thinks
that Canadians may need a visa for the chosen destination, but she does not have the
website on hand. Betsy's advice is
