Emergency Telecommunicator Quiz
Questions
In order to become a successful emergency telecommunicator: a combination of the
following is required - ANS-Training and temperament
If a field unit needs a certain type of assistance, it is usually up to that field unit to
locate, notify, and coordinate the additional resources ( TRUE OR FALSE) - ANS-False
The IAED( the academy) enforces its Code of Ethics by withholding or revoking the
certifications of those who fail to agree to, or uphold, these standards (TRUE OR
FALSE) - ANS-True
When faced with an ethical dilemma in the communication center, the ETC should
FIRST: - ANS-follow established protocol, procedure, and policy
A procedure that has been highly defined, structured, and placed into a reference
system is known as a: - ANS-protocol
In this course, the "three P's" refer to: - ANS-protocol, procedure, and policy
In the context of the communication process, the "medium" is: - ANS-how the message
is conveyed
In the context of the communication process, "NOISE" can occur when you are thinking
about something else and essentially blocking out most or all of an incoming message
(TRUE OR FALSE) - ANS-true
Diction refers to - ANS-the choice of words and phrases used to communicate
It is good practice for ETCs to try to impress callers by using specialized language
(TRUE OR FALSE) - ANS-False
Active Listening requires the ETC to tune out distractions and focus on the callers
message (TRUE OR FALSE) - ANS-True
, ETCs are morally, and in many cases legally, obligated to: - ANS-ensure confidentiality
of intimate/sensitive information about the caller/patient/victim
Explaining to a caller what is happening and why should be avoided because it wastes
valuable time and increases response times (TRUE OR FALSE) - ANS-False
Given an specific type of incident, there must be no difference in? - ANS-the level of
service that each call taker in the agency provides
A ______________ could be a referring agency, an alarm company, or a person that
generally lacks personal, direct knowledge but was asked or told by someone else to
summon help - ANS-Fourth Party Caller
When the ETC needs to verify address/location information provided by the caller , it is
recommended that the ETC - ANS-ask the caller to repeat the information
For the caller, the perceived response time is often not as long as the actual response
time (TURE OR FALSE) - ANS-FALSE
Wireless internet devices( such as smart phones) connect to the internet using -
ANS-Wi-Fi
Cell phones networks are divided into specific areas called cells, each with its own: -
ANS-antenna
Prior to the development of emergency numbers technology, either the caller or the
operator had to try to figured out which agency or department emergency call should go
to, based on the callers locations - ANS-True
What does the acronym TDD stand for? - ANS-Telecommunications Device for the Deaf
What does the acronym VoIP stand for? - ANS-Voice over Internet Protocol
The technology that allows an ETC to take an automatic number identification (ANI)
number and "dip" it into an address database is called: - ANS-ALI (automatic location
identification)
What does the acronym CAD stand for? - ANS-Computer Aided Dispatch
Questions
In order to become a successful emergency telecommunicator: a combination of the
following is required - ANS-Training and temperament
If a field unit needs a certain type of assistance, it is usually up to that field unit to
locate, notify, and coordinate the additional resources ( TRUE OR FALSE) - ANS-False
The IAED( the academy) enforces its Code of Ethics by withholding or revoking the
certifications of those who fail to agree to, or uphold, these standards (TRUE OR
FALSE) - ANS-True
When faced with an ethical dilemma in the communication center, the ETC should
FIRST: - ANS-follow established protocol, procedure, and policy
A procedure that has been highly defined, structured, and placed into a reference
system is known as a: - ANS-protocol
In this course, the "three P's" refer to: - ANS-protocol, procedure, and policy
In the context of the communication process, the "medium" is: - ANS-how the message
is conveyed
In the context of the communication process, "NOISE" can occur when you are thinking
about something else and essentially blocking out most or all of an incoming message
(TRUE OR FALSE) - ANS-true
Diction refers to - ANS-the choice of words and phrases used to communicate
It is good practice for ETCs to try to impress callers by using specialized language
(TRUE OR FALSE) - ANS-False
Active Listening requires the ETC to tune out distractions and focus on the callers
message (TRUE OR FALSE) - ANS-True
, ETCs are morally, and in many cases legally, obligated to: - ANS-ensure confidentiality
of intimate/sensitive information about the caller/patient/victim
Explaining to a caller what is happening and why should be avoided because it wastes
valuable time and increases response times (TRUE OR FALSE) - ANS-False
Given an specific type of incident, there must be no difference in? - ANS-the level of
service that each call taker in the agency provides
A ______________ could be a referring agency, an alarm company, or a person that
generally lacks personal, direct knowledge but was asked or told by someone else to
summon help - ANS-Fourth Party Caller
When the ETC needs to verify address/location information provided by the caller , it is
recommended that the ETC - ANS-ask the caller to repeat the information
For the caller, the perceived response time is often not as long as the actual response
time (TURE OR FALSE) - ANS-FALSE
Wireless internet devices( such as smart phones) connect to the internet using -
ANS-Wi-Fi
Cell phones networks are divided into specific areas called cells, each with its own: -
ANS-antenna
Prior to the development of emergency numbers technology, either the caller or the
operator had to try to figured out which agency or department emergency call should go
to, based on the callers locations - ANS-True
What does the acronym TDD stand for? - ANS-Telecommunications Device for the Deaf
What does the acronym VoIP stand for? - ANS-Voice over Internet Protocol
The technology that allows an ETC to take an automatic number identification (ANI)
number and "dip" it into an address database is called: - ANS-ALI (automatic location
identification)
What does the acronym CAD stand for? - ANS-Computer Aided Dispatch
