IAED Study Guide
Post-Dispatch (PDI's) instructions are: - ANS-Basic level instructions given to the caller
immediately after initiating dispatch
The best definition for "wake-effect collision" - ANS-A traffic accident caused by the
passage of an emergency vehicle that does not directly involve the emergency vehicle
During a disaster, the Incident Command System (ICS) provides an important
framework for: - ANS-Maintaining command, managing resources, and coordinating
efforts
What is the definition of "repetitive persistence"? - ANS-A calming technique in which
the calltaker repeats a phrase verbatim using a firm but caring tone. The phrase should
contain both an action and a reason for the action.
A fire/rescue apparatus is: - ANS-A mobile fire/rescue unit that responds to the scene of
fire/rescue incidents
Give an example of a trauma incident - ANS-A report of a burned patient
Burnout is described as: - ANS-A type of exhaustion (or inability to function normally)
resulting from a buildup of long term stress
What is Post Traumatic Stress Disorder? - ANS-A disorder that occurs when a person's
normal response to a traumatic event does not fade over the course of a few days or
weeks
Quality assurance specialists listen to audio recordings of randomly selected calls in
order to do what? - ANS-Compare ETC performance with specific protocol and
customer service performance standards
In the context of the communication process, the "medium" is what? - ANS-The channel
or means of communication
If a caller reports heavy black smoke coming from the window of a nearby building what
should the call be classified? - ANS-Structure fire
Post-Dispatch (PDI's) instructions are: - ANS-Basic level instructions given to the caller
immediately after initiating dispatch
The best definition for "wake-effect collision" - ANS-A traffic accident caused by the
passage of an emergency vehicle that does not directly involve the emergency vehicle
During a disaster, the Incident Command System (ICS) provides an important
framework for: - ANS-Maintaining command, managing resources, and coordinating
efforts
What is the definition of "repetitive persistence"? - ANS-A calming technique in which
the calltaker repeats a phrase verbatim using a firm but caring tone. The phrase should
contain both an action and a reason for the action.
A fire/rescue apparatus is: - ANS-A mobile fire/rescue unit that responds to the scene of
fire/rescue incidents
Give an example of a trauma incident - ANS-A report of a burned patient
Burnout is described as: - ANS-A type of exhaustion (or inability to function normally)
resulting from a buildup of long term stress
What is Post Traumatic Stress Disorder? - ANS-A disorder that occurs when a person's
normal response to a traumatic event does not fade over the course of a few days or
weeks
Quality assurance specialists listen to audio recordings of randomly selected calls in
order to do what? - ANS-Compare ETC performance with specific protocol and
customer service performance standards
In the context of the communication process, the "medium" is what? - ANS-The channel
or means of communication
If a caller reports heavy black smoke coming from the window of a nearby building what
should the call be classified? - ANS-Structure fire
