and Answers (2024/2025)(Verified Answers)
7 Steps to Positive Community Interactions
1. Introduce Yourself
2. Be an Active Listener
3. Keep an Open Mind
4. Be Patient
5. Be Knowledgeable
6. Address Their Needs
7. End on a Positive Note
The SARA Model to Problem Solving
Scanning - identify problems, verify problems, interim solutions
Analyzing - analyze actors, victims, 3rd parties, physical settings, social context and results of events
Responding - design + implement a response tailored to solve each problem
Assessing - evaluate the degree to which each problem has been addressed by response and modify
where necessary
3 Types of Actors
Offenders, Victims, Third Parties/Witnesses
A well developed response to a problem should do 3 things
1. Reduce Fear
2. Reduce Police Workload
3. Be a Long Term Solution
5 ways an officer can become familiar with a community problem
1. Personal Observation
2. Talking to Other Police Officers
3. Reviewing Department Records
4. Communications Received (citizen complaints)
5. Reading Local Press
3 Types of Discretion
1. Operational - officers ability to use discretion in the field
2. Policy - limits officers ability to use discretion..abiding by Patrol Guide, operations orders, interim
orders
3. Zero - strictly following orders, no ability to use discretion
Accountability Mechanisms in NYPD
1. Supervision
2. Discipline
Quality of Life Offenses
1. Illegal Dumping
2. Street Prostitution
3. Graffiti
4. Loud Noise/Music
5. Gambling