Questions and Answers 100% Pass
Washing your hands consistently throughout the day is an example
Leading by example
Website for the Voice of the Guest survey
tellpopeyes.com
To ensure you know deposit amounts
Purpose of cash accountability
To account for money removed from the cashier's drawer and placed in the safe
Purpose of the cash pull receipt
Signatures that must be on the cash pull receipt
Cashier and manager signatures
To account for all cash in the restaurant
Purpose of daily cash reports
To improve speed of service in the drive-thru
Purpose of ensuring you are staffed appropriately
Tool used to assign crew members to a station for a shift
Station chart
To determine possible theft
Purpose of the Deposit control log
To make sure your expectations were understood, our team can confirm their ability to meet your
expectations and your team can express their concerns.
Purpose of asking your team questions when setting expectations
Tool you can use for guidance when checking to see if your team is delivering the Service Basics
Service Basics Observation Form
Times of day you should use the Daily Cash Report to record sales and cash history
Before opening, at shift change, and after closing
Guest needs these to redeem the Voice of the Guest incentive offer
Validation code and original receipt
The two areas of focus for our Voice of the Guest action plan