"The totality of features of a product or service that
bear on its ability to satisfy stated or implied needs" **** Quality
"Meeting or exceeding the needs of the customer" **** Quality
"Do it right the first time" **** Quality
Quality in construction is more than **** supplying the
right materials.
High level of workmanship **** Quality
Finishing on time **** Quality
Enforcing safety during construction and after completion **** Quality
No claims or litigation **** Quality
Finishing within budget **** Quality
The properties that define the nature of a product including
dimensions, color, strength, temperature, appearance, etc. **** Quality Characteristics
The specification of the desired standards for quality
characteristics along with the tolerances or range of
acceptable variations **** Quality of Design
The degree to which the physical work produced conforms
to the desired standards **** Quality of Conformance
Quality in construction involves: **** Quality Assurance
Quality Control
Acceptance
Good management practices **** Quality Assurance
The documentation or information necessary to verify that all steps in the
procedure have been completed satisfactorily **** Acceptance
Inspections and sampling process **** Quality Control
, Setting specific standards for construction performance in plans and specs,
measuring variances from the standards, taking action to correct or minimize
adverse variances, and planning for improvements to conform to the
standards **** Quality Control
Applying standards and procedures to ensure the final product meets or
exceeds the desired performance criteria **** Quality Assurance
Records of tests and inspections, accurate installation per design and scope,
etc. **** Acceptance
The planned and systematic actions necessary to provide
confidence that a product or facility will perform as it should
once it is in service **** Quality Assurance
Quality Assurance Assures **** consistently high quality work
Involves economic studies for selecting materials and methods **** Quality Assurance
Makes certain the design adheres to codes and regulations **** Quality Assurance
Makes sure construction is performed according to the specifications
and contract documents **** Quality Assurance
Quality Assurance Responsibility **** Owner
Quality assurance starts **** at the company level
• Hiring qualified employees and retaining them **** Good organizational management
practices and systems
Enforcing a formal safety program **** Good organizational management practices and
systems
• Providing additional education and training to employees **** Good organizational
management practices and systems
• Incentivizing employees for outstanding work **** Good organizational management
practices and systems
• Employing an exhaustive quality control program **** Good organizational
management practices and systems
QA at the project level additionally requires **** Reviewing and verifying quality control
information
- Ensuring proper processes and procedures were used