TICO review Questions and Answers (A+
Solutions )
Who is TICO funded by? - ANS-Ontario Registrants
TICO works with consumers to ensure that..... - ANS-They are aware of their rights
under the travel industry act 2002
what 3 groups work with TICO to carry out its mandate? - ANS-The travel industry, the
Provincial goverment, consumers
describe the Ontario Travel industry act, 2002 - ANS-they set down the rules under
which travel retainers and travel wholesalers must operate in ontario
who conducts the registration and inspection of travel businesses in ontario? -
ANS-TICO
what does TICO stand for? - ANS-Travel Industry Council of Ontario
what does the travel industry act of ontario define a travel agent as? - ANS-a person
who sells travel services provided by another person
who does the compensation fund apply to? - ANS-any one that purchases from a
registered agency in ontario
would the compensation fund apply to a manitoba conumer who purchases from a local
agency that has a branch agency in Ontario - ANS-no
true or false before counselling or advising a travel agent must inform the client of any
counselling fee charged - ANS-true
does the travel agent have to show a picture of the travel services being sold? - ANS-no
what does the term 'Representation' in the 2002 travel industry act refer to? -
ANS-presentations of any type, including oral, print and electronic
in cases where the Registrar issues a false advertising order because a registrant's
, advertising violates the Act, when does the order take effect? - ANS-immediately
true or false according to the travel industry act 2002 the travel agent does not have to
inform a client before booking that some days can be cloudy even in a sun destination?
- ANS-true
true or false according to the travel industry act 2002 a travel agent does not have to
inform a client before booking that a counselling fee is applied by the agent - ANS-false
why would TICO not accept 'From $999' as an acceptable newspaper ad? -
ANS-because it is open ended and it also does not state if taxes are included
an agency is promoting a resort on its website. they included a drawing of the resort.
would TICO approve of this? - ANS-yes, as long as the drawing is accurate and the
representation states that the drawing is not a photograph
what is something that the ontario regulation 26/05 demands that is included in a
newspaper ad that has prices listed? - ANS-all taxes except PST and HST
what is the maximum % that the price can increase when paid in full - ANS-7%
joe buys travel services from an agency. joe may be entitles to a full refund or a
comparible alternative travel services if the flight is delayed by.... - ANS-25 hours if it not
because of weather
whose responsibility is it to check that a client's accommodation is going to be in the
same condition as when it was described to the client at the time of purchase? -
ANS-the registrant
true or false a travel agent must identify what charges are non refundable - ANS-true
can a travel agent tell part of the group about the travel documents needed for their trip?
- ANS-they have to tell each client
a client buys a vacation from a travel agency on may 1st. they are leaving on june 15.
ABC tours pays the travel wholesaler on May 8. On Which date must the travel
wholesaler produce the tickets, vouchers, itinerary and other related documents for the
travel agent? - ANS-june 1st
when do travel agents need payment by? - ANS-21 days before
Solutions )
Who is TICO funded by? - ANS-Ontario Registrants
TICO works with consumers to ensure that..... - ANS-They are aware of their rights
under the travel industry act 2002
what 3 groups work with TICO to carry out its mandate? - ANS-The travel industry, the
Provincial goverment, consumers
describe the Ontario Travel industry act, 2002 - ANS-they set down the rules under
which travel retainers and travel wholesalers must operate in ontario
who conducts the registration and inspection of travel businesses in ontario? -
ANS-TICO
what does TICO stand for? - ANS-Travel Industry Council of Ontario
what does the travel industry act of ontario define a travel agent as? - ANS-a person
who sells travel services provided by another person
who does the compensation fund apply to? - ANS-any one that purchases from a
registered agency in ontario
would the compensation fund apply to a manitoba conumer who purchases from a local
agency that has a branch agency in Ontario - ANS-no
true or false before counselling or advising a travel agent must inform the client of any
counselling fee charged - ANS-true
does the travel agent have to show a picture of the travel services being sold? - ANS-no
what does the term 'Representation' in the 2002 travel industry act refer to? -
ANS-presentations of any type, including oral, print and electronic
in cases where the Registrar issues a false advertising order because a registrant's
, advertising violates the Act, when does the order take effect? - ANS-immediately
true or false according to the travel industry act 2002 the travel agent does not have to
inform a client before booking that some days can be cloudy even in a sun destination?
- ANS-true
true or false according to the travel industry act 2002 a travel agent does not have to
inform a client before booking that a counselling fee is applied by the agent - ANS-false
why would TICO not accept 'From $999' as an acceptable newspaper ad? -
ANS-because it is open ended and it also does not state if taxes are included
an agency is promoting a resort on its website. they included a drawing of the resort.
would TICO approve of this? - ANS-yes, as long as the drawing is accurate and the
representation states that the drawing is not a photograph
what is something that the ontario regulation 26/05 demands that is included in a
newspaper ad that has prices listed? - ANS-all taxes except PST and HST
what is the maximum % that the price can increase when paid in full - ANS-7%
joe buys travel services from an agency. joe may be entitles to a full refund or a
comparible alternative travel services if the flight is delayed by.... - ANS-25 hours if it not
because of weather
whose responsibility is it to check that a client's accommodation is going to be in the
same condition as when it was described to the client at the time of purchase? -
ANS-the registrant
true or false a travel agent must identify what charges are non refundable - ANS-true
can a travel agent tell part of the group about the travel documents needed for their trip?
- ANS-they have to tell each client
a client buys a vacation from a travel agency on may 1st. they are leaving on june 15.
ABC tours pays the travel wholesaler on May 8. On Which date must the travel
wholesaler produce the tickets, vouchers, itinerary and other related documents for the
travel agent? - ANS-june 1st
when do travel agents need payment by? - ANS-21 days before
