TICO TEST SAMPLE EXAM
In representations is it required to show the price including
GST/PST?No - ANS-No, the total amount to be paid for travel
services
A regulation in support of an Act describes... - ANS-How the rules will be enforced or
applied
A representation displayed on a billboard or bus board or any other medium with time or
space limitation is NOT required to include? - ANS-Registrant's business name, address
and registration number
Contributions to the Compensation Fund by registrants must be made - ANS-Twice a
year (at a six-month interval)
A client buys a vacation package from ABC Tours on May 1. The departure date is June
15. ABC Tours pays the travel wholesaler on May 8. On which date must the travel
wholesaler produce the tickets, vouchers, itinerary, and other related documents for the
travel agent? - ANS-June 1 (14 days before departure)
Define Travel Agent: - ANS-A person who sells, to consumers, travel services provided
by another person
All newspaper advertisements must include the following information: - ANS-Business
name, address, and TICO registration number
According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a
client before booking... - ANS-That some days can be cloudy, even in a sun destination
Sally Rosa purchases a package tour from ABC agency that includes a return business
flight. The airline end supplier becomes bankrupt during Sally's trip and she is stranded
at the destination. She purchases a business class flight home and then makes a claim
on the Compensation Fund. Will her claim for reimbursement of the flight home be
successful? - ANS-Yes, because the Fund will cover only the value of the unused
portion of the original ticket
T/F: The Fund will NOT reimburse travel agents for any commissions, any service
, charge owing on the travel services purchased by the customer, or travel services
purchased through an Alberta travel agency - ANS-True
The best description of Ontario's Travel Industry Act, 2002, is that it... - ANS-Sets down
the rules under which travel retailers and travel wholesalers must operate in Ontario
The phrase: "to promote a fair and informed marketplace where consumers can be
confident in their travel purchases" is the: - ANS-Mission/vision statement of TICO
Which is NOT a Force Majeure?
- Floods
- Hurricanes
- Riots
- Mechanical - ANS-Mechanical
ABC, a wholesaler, has been selling XYZ Resort since the resort opened in 1965. ABC
still puts a photograph of the resort from 1965 in the brochure to show off the location's
beauty. In fact, the resort has NOT been upgraded or renovated since 1965 and has
become run-down and outdated. Has ABC done anything wrong in its brochure? -
ANS-Yes, because the photograph does not accurately depict the current condition of
the resort
T/F: Mr. and Mrs. Smith are planning their dream golf vacation. The resort they wish to
stay at is holding the Pebble Beach Open Golf Tournament during the week the couple
wants to travel. The travel agent is obligated to inform the client of this fact - ANS-True
A consumer selects a package tour from a travel wholesaler's brochure. The hotel
included in the package is some distance from town, which appeals to the consumer
who wants a quiet location for her holiday. When she arrives at the hotel, she is upset
by the non-stop noise outside her room as the hotel starts construction of a new
swimming pool. Who is to blame for this consumer's dissatisfaction? - ANS-The travel
wholesaler, which should have disclosed in its brochure information about construction
or renovation of the property
Joe Smith is a travel agent with ABC Travel. He went out of his way to ensure that all
the travel arrangements for Dorothy and David Black were "perfect". The couple paid
ABC Travel and then ABC Travel forwarded the funds to the travel wholesaler. When
the travel wholesaler declared bankruptcy and the Blacks' trip was ruined, Joe Smith
made a claim on the Travel Industry Compensation Fund for the $75.00 service fee
In representations is it required to show the price including
GST/PST?No - ANS-No, the total amount to be paid for travel
services
A regulation in support of an Act describes... - ANS-How the rules will be enforced or
applied
A representation displayed on a billboard or bus board or any other medium with time or
space limitation is NOT required to include? - ANS-Registrant's business name, address
and registration number
Contributions to the Compensation Fund by registrants must be made - ANS-Twice a
year (at a six-month interval)
A client buys a vacation package from ABC Tours on May 1. The departure date is June
15. ABC Tours pays the travel wholesaler on May 8. On which date must the travel
wholesaler produce the tickets, vouchers, itinerary, and other related documents for the
travel agent? - ANS-June 1 (14 days before departure)
Define Travel Agent: - ANS-A person who sells, to consumers, travel services provided
by another person
All newspaper advertisements must include the following information: - ANS-Business
name, address, and TICO registration number
According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a
client before booking... - ANS-That some days can be cloudy, even in a sun destination
Sally Rosa purchases a package tour from ABC agency that includes a return business
flight. The airline end supplier becomes bankrupt during Sally's trip and she is stranded
at the destination. She purchases a business class flight home and then makes a claim
on the Compensation Fund. Will her claim for reimbursement of the flight home be
successful? - ANS-Yes, because the Fund will cover only the value of the unused
portion of the original ticket
T/F: The Fund will NOT reimburse travel agents for any commissions, any service
, charge owing on the travel services purchased by the customer, or travel services
purchased through an Alberta travel agency - ANS-True
The best description of Ontario's Travel Industry Act, 2002, is that it... - ANS-Sets down
the rules under which travel retailers and travel wholesalers must operate in Ontario
The phrase: "to promote a fair and informed marketplace where consumers can be
confident in their travel purchases" is the: - ANS-Mission/vision statement of TICO
Which is NOT a Force Majeure?
- Floods
- Hurricanes
- Riots
- Mechanical - ANS-Mechanical
ABC, a wholesaler, has been selling XYZ Resort since the resort opened in 1965. ABC
still puts a photograph of the resort from 1965 in the brochure to show off the location's
beauty. In fact, the resort has NOT been upgraded or renovated since 1965 and has
become run-down and outdated. Has ABC done anything wrong in its brochure? -
ANS-Yes, because the photograph does not accurately depict the current condition of
the resort
T/F: Mr. and Mrs. Smith are planning their dream golf vacation. The resort they wish to
stay at is holding the Pebble Beach Open Golf Tournament during the week the couple
wants to travel. The travel agent is obligated to inform the client of this fact - ANS-True
A consumer selects a package tour from a travel wholesaler's brochure. The hotel
included in the package is some distance from town, which appeals to the consumer
who wants a quiet location for her holiday. When she arrives at the hotel, she is upset
by the non-stop noise outside her room as the hotel starts construction of a new
swimming pool. Who is to blame for this consumer's dissatisfaction? - ANS-The travel
wholesaler, which should have disclosed in its brochure information about construction
or renovation of the property
Joe Smith is a travel agent with ABC Travel. He went out of his way to ensure that all
the travel arrangements for Dorothy and David Black were "perfect". The couple paid
ABC Travel and then ABC Travel forwarded the funds to the travel wholesaler. When
the travel wholesaler declared bankruptcy and the Blacks' trip was ruined, Joe Smith
made a claim on the Travel Industry Compensation Fund for the $75.00 service fee
