QUESTIONS WITH CORRECT ANSWERS
{ GRADED A+}
Nature and characteristic of a service - ✔✔intangibility
inseparability
variability
perishability
What are the 4 Kotler's Market Strategies? - ✔✔Product
Price
Promotion
Place
What are Porter's 5 forces? - ✔✔Intensity of Competitive Rivalry
,Threat of New Entrants
Threat of Substitute
Bargaining Power of Customers
Bargaining Power of Suppliers
What are the 7 phases of PLC? - ✔✔Conceive
Plan
Develop
Qualify
Launch
Deliver
Retire
What are the steps of NPD? (Phases) - ✔✔Conceive
Plan
Develop
Qualify
, What is the strategy for existing market/existing product? (Ansoff's Growth
Matrix) - ✔✔Market Penetration
What is the strategy for existing market/new product? (Ansoff's Growth Matrix) -
✔✔Product Development
What is the strategy for NEW market/existing product? (Ansoff's Growth Matrix) -
✔✔Market Development
What is the strategy for new market/new product? (Ansoff's Growth Matrix) -
✔✔Diversification
Market Objective: Gain awareness
Competition: None
Product: One
Price: Skimming/Penetration
Promotion: Educate/Inform
Place: Limited - ✔✔Introduction
Market Objective: Stress differentiation
Competition: Growing