VETT 211: Week Six (Midterm - weeks
1-5)
A 12-year-old neutered male Labrador retriever dog is brought to the
emergency clinic because of severe complications from surgery that took
place 1 week ago at another clinic. The client reports that the dog started
showing signs of problems 2 days after the surgery. The veterinarian at
the emergency clinic indicates that these complications, although
uncommon, do appear in dogs 2 days after that type of surgery. The
client reports not being informed and admits to not reading the printed
materials provided by the veterinarian who did the surgery. Which of the
✅✅
following actions by the clinic that did the surgery most likely would have
prevented this dog's complications from progressing? - -Calling the
client 3 days after the surgery to check on the recovery progress
A 14-year-old female mixed-breed dog is brought to the hospital by a
passing motorist who saw the dog by the side of the road. The veterinary
assistant recognizes the dog as a patient who is brought in for wellness
examinations approximately twice per year. The assistant checks the
records and dials the owner's home phone number, but the number has
been disconnected. The assistant recalls that the client works for a local
supermarket, calls the market, and reaches the client. When asked
about the disconnected phone number, the client says, "Oh, I haven't
lived in that house for 2 years." Besides updating the record with the
✅✅
client's new phone number, which of the following is the most
appropriate course of action? - -Reiterate to the staff that client
contact information should be verified at every client visit.
A client arrives at the clinic with a cat 2 days earlier than the scheduled
appointed time for a routine wellness examination. The client claims this
is the correct scheduled appointment, but the practice's appointment
management software states otherwise. Which of the following is the
✅✅
most appropriate initial step that the receptionist should take? -
-Check the client's appointment card to ensure that the staff
member did not write the wrong date.
, A client arrives at the clinic with a cat for a routine wellness examination
2 days earlier than the scheduled appointed time. She claims this is the
correct appointment time, but the practice's appointment management
software states otherwise. The receptionist checks the client's
appointment card, and it does state today's date. Which of the following
✅✅
is the most appropriate next step that the receptionist should take? -
-Make every attempt to get the client in to see the veterinarian.
A client calls a practice to request the medical records for a cat that has
recently been diagnosed with asthma and that will be taken to a
✅✅
veterinary specialist. Which of the following is the most appropriate
response? - -"Please come in to sign a waiver form to say it is all
right to send the records to the other practice."
A client calls to schedule a wellness evaluation for a 5-year-old Yorkshire
terrier dog. The receptionist logs in the appointment in the appointment
book. When the client arrives, the client learns that the dog is overdue
for vaccinations and that $30 is owed from a previous appointment. The
client is annoyed not to have been told of this when the appointment was
✅✅
booked. Which of the following best describes how the client most
probably views the practice's customer service? - -Reactive
A client who is contemplating buying a cat from a neighbor, who also
happens to be a client of the practice, calls to ask if the practice will
✅✅
provide a copy of the medical records for the cat. Which of the following
is the most appropriate response? - -"The client from whom you
will buy the cat will have to come in to sign a release form."
A client who usually is never late for appointments at the veterinary clinic
has not shown up for a scheduled appointment this morning, nor did the
✅✅
client call the practice. Which of the following is the most appropriate
course of action? - -Call the client to reschedule the appointment.
A dog is anesthetized and a surgical repair of a right forelimb fracture is
completed. Within how many hours after surgery is it most appropriate to
✅✅
examine the dog to ensure no complications have arisen from the
anesthesia? - -12
1-5)
A 12-year-old neutered male Labrador retriever dog is brought to the
emergency clinic because of severe complications from surgery that took
place 1 week ago at another clinic. The client reports that the dog started
showing signs of problems 2 days after the surgery. The veterinarian at
the emergency clinic indicates that these complications, although
uncommon, do appear in dogs 2 days after that type of surgery. The
client reports not being informed and admits to not reading the printed
materials provided by the veterinarian who did the surgery. Which of the
✅✅
following actions by the clinic that did the surgery most likely would have
prevented this dog's complications from progressing? - -Calling the
client 3 days after the surgery to check on the recovery progress
A 14-year-old female mixed-breed dog is brought to the hospital by a
passing motorist who saw the dog by the side of the road. The veterinary
assistant recognizes the dog as a patient who is brought in for wellness
examinations approximately twice per year. The assistant checks the
records and dials the owner's home phone number, but the number has
been disconnected. The assistant recalls that the client works for a local
supermarket, calls the market, and reaches the client. When asked
about the disconnected phone number, the client says, "Oh, I haven't
lived in that house for 2 years." Besides updating the record with the
✅✅
client's new phone number, which of the following is the most
appropriate course of action? - -Reiterate to the staff that client
contact information should be verified at every client visit.
A client arrives at the clinic with a cat 2 days earlier than the scheduled
appointed time for a routine wellness examination. The client claims this
is the correct scheduled appointment, but the practice's appointment
management software states otherwise. Which of the following is the
✅✅
most appropriate initial step that the receptionist should take? -
-Check the client's appointment card to ensure that the staff
member did not write the wrong date.
, A client arrives at the clinic with a cat for a routine wellness examination
2 days earlier than the scheduled appointed time. She claims this is the
correct appointment time, but the practice's appointment management
software states otherwise. The receptionist checks the client's
appointment card, and it does state today's date. Which of the following
✅✅
is the most appropriate next step that the receptionist should take? -
-Make every attempt to get the client in to see the veterinarian.
A client calls a practice to request the medical records for a cat that has
recently been diagnosed with asthma and that will be taken to a
✅✅
veterinary specialist. Which of the following is the most appropriate
response? - -"Please come in to sign a waiver form to say it is all
right to send the records to the other practice."
A client calls to schedule a wellness evaluation for a 5-year-old Yorkshire
terrier dog. The receptionist logs in the appointment in the appointment
book. When the client arrives, the client learns that the dog is overdue
for vaccinations and that $30 is owed from a previous appointment. The
client is annoyed not to have been told of this when the appointment was
✅✅
booked. Which of the following best describes how the client most
probably views the practice's customer service? - -Reactive
A client who is contemplating buying a cat from a neighbor, who also
happens to be a client of the practice, calls to ask if the practice will
✅✅
provide a copy of the medical records for the cat. Which of the following
is the most appropriate response? - -"The client from whom you
will buy the cat will have to come in to sign a release form."
A client who usually is never late for appointments at the veterinary clinic
has not shown up for a scheduled appointment this morning, nor did the
✅✅
client call the practice. Which of the following is the most appropriate
course of action? - -Call the client to reschedule the appointment.
A dog is anesthetized and a surgical repair of a right forelimb fracture is
completed. Within how many hours after surgery is it most appropriate to
✅✅
examine the dog to ensure no complications have arisen from the
anesthesia? - -12
