Org Behavior - Exit Exam
Individual Differences - ANS -variations among people in their thinking, emotion,
personality, and behavior
Emotions - ANS -intense feelings that are directed at someone or something
Moods - ANS -feelings that tend to be less intense than emotions and that lack a
contextual stimulus
Culture Change Process - ANS -1. Analysis and Diagnosis: Is There a Need to
Change?
2. Understanding and Managing Resistance?
3. Change Interventions?
4. Evaluating the Change Process?
job design - ANS -The process by which managers decide how to divide tasks into
specific jobs
preception - ANS -the process of organizing and interpreting sensory information,
enabling us to recognize meaningful objects and events
attribution - ANS -the process of explaining one's own behavior and the behavior of
others
stereotypes - ANS -widely held beliefs that people have certain characteristics because
of their membership in a particular group
fundamental attribution error - ANS -the tendency for observers, when analyzing
another's behavior, to underestimate the impact of the situation and to overestimate the
impact of personal disposition
Motivational Theories - ANS -Hierarchy of needs
Two-factor theory
Expectancy theory
OB modification
Hierarchy of Needs - ANS -Maslow's pyramid of human needs, beginning at the base
with physiological needs that must first be satisfied before higher-level safety needs and
then psychological needs become active
Individual Differences - ANS -variations among people in their thinking, emotion,
personality, and behavior
Emotions - ANS -intense feelings that are directed at someone or something
Moods - ANS -feelings that tend to be less intense than emotions and that lack a
contextual stimulus
Culture Change Process - ANS -1. Analysis and Diagnosis: Is There a Need to
Change?
2. Understanding and Managing Resistance?
3. Change Interventions?
4. Evaluating the Change Process?
job design - ANS -The process by which managers decide how to divide tasks into
specific jobs
preception - ANS -the process of organizing and interpreting sensory information,
enabling us to recognize meaningful objects and events
attribution - ANS -the process of explaining one's own behavior and the behavior of
others
stereotypes - ANS -widely held beliefs that people have certain characteristics because
of their membership in a particular group
fundamental attribution error - ANS -the tendency for observers, when analyzing
another's behavior, to underestimate the impact of the situation and to overestimate the
impact of personal disposition
Motivational Theories - ANS -Hierarchy of needs
Two-factor theory
Expectancy theory
OB modification
Hierarchy of Needs - ANS -Maslow's pyramid of human needs, beginning at the base
with physiological needs that must first be satisfied before higher-level safety needs and
then psychological needs become active
