NUR 155 Exam 1: Communication (Ch. 26)
Kozier & Erb's Fundamentals of Nursing,
9e
5 actions of physical attending - ✅✅-Therapeutic communication:
1. face the person squarely
2. adopt an open posture
3. lean toward the person
4. maintain good eye contact
5. try to be relatively relaxed
acknowledging - ✅✅ -Therapeutic Communication Techniques:
Giving recognition, in a nonjudgmental way, of a change in behavior, an effort the
client has made, or a contribution to a communication
Adaptability -✅✅-Verbal Communication:
What is said and how it is said needs to be individualized and carefully
considered
agreeing and disagreeing - ✅✅ -Barriers to Communication:
Implies that the client is either right or wrong and that the nurse is in a position to
judge this
✅✅
attentive listening - -Therapeutic communication:
Listening actively with all the senses as apposed to listening with just the ear;
requires energy and concentration
being defensive - ✅✅ -Barriers to Communication:
Attempting to protect a person or health care services from negative comments
Being specific and tentative - ✅✅ -Therapeutic Communication Techniques:
Making statements that are specific rather than general, and tentative rather than
absolute
, Body Language - ✅✅
-Another name for nonverbal communication; includes
gestures, body movements, use of touch, and physical appearance (including
adornment).
challenging - ✅✅ -Barriers to Communication:
Giving a response that makes clients prove their statement or point of view
changing topics and subjects - ✅✅ -Barriers to Communication:
Directing the communication into areas of self interest rather than considering the
client's concerns is often a self-protective response to a topic that causes anxiety
clarifying time or sequence - ✅✅ -Therapeutic Communication Techniques:
Helping the client clarify an event, situation, or happening in relationship to time
Clarity and brevity -✅✅ -Verbal Communication:
A message that is direct and simple, saying precisely what is meant, and using
the fewest words necessary
Communication - ✅✅ --Any means of exchanging information or feelings
-Consists of verbal and nonverbal messages
✅✅
Credibility - -Verbal Communication:
Worthiness of belief, trustworthiness, and reliability
Facial expression - ✅✅ -Factors of nonverbal communication:
How the face expresses emotion.
focusing - ✅✅ -Therapeutic Communication Techniques:
Helping the client expand on and develop a topic of importance
Gestures - ✅✅ -Factors of nonverbal communication:
Hand and body movements may emphasize and clarify the spoken word, may
also occur without words.
giving common advice - ✅✅-Barriers to Communication:
Telling the client what to do
Kozier & Erb's Fundamentals of Nursing,
9e
5 actions of physical attending - ✅✅-Therapeutic communication:
1. face the person squarely
2. adopt an open posture
3. lean toward the person
4. maintain good eye contact
5. try to be relatively relaxed
acknowledging - ✅✅ -Therapeutic Communication Techniques:
Giving recognition, in a nonjudgmental way, of a change in behavior, an effort the
client has made, or a contribution to a communication
Adaptability -✅✅-Verbal Communication:
What is said and how it is said needs to be individualized and carefully
considered
agreeing and disagreeing - ✅✅ -Barriers to Communication:
Implies that the client is either right or wrong and that the nurse is in a position to
judge this
✅✅
attentive listening - -Therapeutic communication:
Listening actively with all the senses as apposed to listening with just the ear;
requires energy and concentration
being defensive - ✅✅ -Barriers to Communication:
Attempting to protect a person or health care services from negative comments
Being specific and tentative - ✅✅ -Therapeutic Communication Techniques:
Making statements that are specific rather than general, and tentative rather than
absolute
, Body Language - ✅✅
-Another name for nonverbal communication; includes
gestures, body movements, use of touch, and physical appearance (including
adornment).
challenging - ✅✅ -Barriers to Communication:
Giving a response that makes clients prove their statement or point of view
changing topics and subjects - ✅✅ -Barriers to Communication:
Directing the communication into areas of self interest rather than considering the
client's concerns is often a self-protective response to a topic that causes anxiety
clarifying time or sequence - ✅✅ -Therapeutic Communication Techniques:
Helping the client clarify an event, situation, or happening in relationship to time
Clarity and brevity -✅✅ -Verbal Communication:
A message that is direct and simple, saying precisely what is meant, and using
the fewest words necessary
Communication - ✅✅ --Any means of exchanging information or feelings
-Consists of verbal and nonverbal messages
✅✅
Credibility - -Verbal Communication:
Worthiness of belief, trustworthiness, and reliability
Facial expression - ✅✅ -Factors of nonverbal communication:
How the face expresses emotion.
focusing - ✅✅ -Therapeutic Communication Techniques:
Helping the client expand on and develop a topic of importance
Gestures - ✅✅ -Factors of nonverbal communication:
Hand and body movements may emphasize and clarify the spoken word, may
also occur without words.
giving common advice - ✅✅-Barriers to Communication:
Telling the client what to do
