System Analysis Chapter 7
Application Service Provider (ASP) - correct answer-A firm that delivers a software
application or access to an application by charging a usage or subscription fee
benchmark - correct answer-A measure of the time a package takes to process a certain
number of transactions
build or buy - correct answer-A choice between developing in-house software and
purchasing software, often called or make or buy decision
business process outsourcing (BPO) - correct answer-Outsourcing of a basic business
process, see outsourcing
cloud computing - correct answer-an outline software and data environment in which
applications and services are accessed and used through an Internet connection rather than
a local computer
evaluation and section team - correct answer-a group of people involved in selected
hardware and software. The group includes systems analysts and users.
evaluation model - correct answer-a technique that uses a common yardstick to measure
and compare vendor ratings
fixed fee model - correct answer-a service model that charges a set fee based on a specified
level of service and user support
global outsourcing - correct answer-the practice of shifting IT development, support and
operations to other countries
horizontal application - correct answer-a software package that can be used by many
different types of organizations.
In-house software - correct answer-An information center or help desk within the IT
department responsible for providing user support and offering services such as hotline
assistance, training, and guidance to users who need technical help.
Information center (IC) - correct answer-A facility that supports users by training them on
application software. Used support specialists answer questions, troubleshoot problems, and
serve as a clearinghouse for used problems and solutions. Also known as service desk or
help desk
Internet business services (IBS) - correct answer-services that provide powerful web-based
support for transactions such as order processing, billing and customer relationship
management
Application Service Provider (ASP) - correct answer-A firm that delivers a software
application or access to an application by charging a usage or subscription fee
benchmark - correct answer-A measure of the time a package takes to process a certain
number of transactions
build or buy - correct answer-A choice between developing in-house software and
purchasing software, often called or make or buy decision
business process outsourcing (BPO) - correct answer-Outsourcing of a basic business
process, see outsourcing
cloud computing - correct answer-an outline software and data environment in which
applications and services are accessed and used through an Internet connection rather than
a local computer
evaluation and section team - correct answer-a group of people involved in selected
hardware and software. The group includes systems analysts and users.
evaluation model - correct answer-a technique that uses a common yardstick to measure
and compare vendor ratings
fixed fee model - correct answer-a service model that charges a set fee based on a specified
level of service and user support
global outsourcing - correct answer-the practice of shifting IT development, support and
operations to other countries
horizontal application - correct answer-a software package that can be used by many
different types of organizations.
In-house software - correct answer-An information center or help desk within the IT
department responsible for providing user support and offering services such as hotline
assistance, training, and guidance to users who need technical help.
Information center (IC) - correct answer-A facility that supports users by training them on
application software. Used support specialists answer questions, troubleshoot problems, and
serve as a clearinghouse for used problems and solutions. Also known as service desk or
help desk
Internet business services (IBS) - correct answer-services that provide powerful web-based
support for transactions such as order processing, billing and customer relationship
management
