HR Certification Exam Questions With Verified Answers.

HR Certification Exam Questions With Verified Answers. What are the three elements of the Cintas Corporate Culture? - answerThe Principle Objective, Corporate Character (what are some aspects of corporate character), Management Systems Recite the Principal Objective. - answerWe will exceed the customers' expectations while maximizing the long term value of Cintas for its shareholders and working partners Give an example of when the Principal Objective was referenced when making a decision at your location - answerWhen hiring, and we want to make not so great hiring decisions and compromise some of our standards, just because we need help RIGHT THEN . However, when we discuss it from a principle objective standpoint, we realize that that decision will only benefit us SHORT TERM and is not maximizing the long term value of Cintas for its working partners. It will actually make it harder on our partners if we make a decision like that. What are some ways you can ensure the Corporate Culture is kept alive at your location? - answer-pre-information exchange form (corporate culture aspect) -professional (when handling situations) -spirit day (corporate culture jeopardy, GM will talk about corporate culture). -Start every meeting with a snippet about our corporate culture -making decisions (principle objective) -sending people to corporate culture -giving spirit is the difference book During the interview process, we want to ask behavioral questions and avoid leading or theoretical questions. Give an example of a Behavioral, Leading and Theoretical question. - answerBehavioral: Tell me about a time when. Ex: tell me about a time when you handled an irate customer. STAR method Leading: Working in the field as an SSR is exciting don't you think? Answer is usually yes or no.....leading them into it. You discipline your employees don't you? That's the point in the sale when you try to close right? Theoretical: What are you strengths and weaknesses? What kind of company are you looking for? How would you handle disciplinary action? (maybe an MT. They can't pull from an exact circumstance....how would you handle it. But not behavioral) What are some recruiting sources that can be utilized to help us meet our diversity hiring goals? - answerVet Ready, Arc Industries, OOD, Matt Disher and his team at corporate, Chris refugee camp, diverse organizations on campus' Why is it important to follow the interview guides when conducting interviews - answer- comparing apples to apples. -we avoid getting into conversations about medical or family situations - asking questions that pertain to their past employment history, and how they respond to certain situations. -helps eliminate the halo effect -avoids asking overlapping questions. Mix it up, but can ask similar questions because you want to be sure answers line up -have same opportunity to provide information on their background, skills, etc. You need to hire a Uniform Sales Rep-in-Training - answeryes You are promoting a Uniform SSR to STC and need to fill the SSR route. You have an SSR-in- Training who is ready for a promotion to SSR - answerno C. You have an open STC position and you are going to have an MT fill the position as one of their rotations - answerno You are promoting a Customer Service Representative to an Office Manager - answeryes Joe is a graduating Management Trainee and will become an Assistant Account Manager - answeryes You want to transfer Jane, uniform sales rep out of location 123, to an open uniform sales territory at location 458 - answeryes Where will you find the documented hiring profile for a position - answerStaffing System Description section of the job Click on the name of the position When you're selecting a template that is really what you're doing What is an Information Exchange Meeting and why is it important in the Meticulous Hiring process? - answer-determine conflicting stories -objective: decide whether or not you want to hire someone -determine reasons that they left last job -compare different red flags -make sure that everyone is on the same page -not making a decision based on one person's opinion What do you say to an applicant when they begin to give you information that is not job related or starts moving into topics that are protected categories? - answer-stop, im sorry to hear that We do not take that into consideration when making hiring decisions at Cintas Role Play: Have the certifying partner sell Cintas to a potential hourly Production partner - answer- stability -growing company -40 hours a week -set schedule (hours will not change, no weekend work) -been around for a long time -benefits (nurses line, EAP) -good safety culture -partner perks -career advancement -people -incentive pay Have the certifying HR partner sell Cintas to a potential SSR partner - answer-freedom -4 day work week -benefits -growth opportunity -coaching and development