Essentials of Management Information
Systems Ch 2
Business - correct answer-Formal Organization whose aim is to produce
products or provide services for profit.
Chief Information Officer (CIO) - correct answer-Senior manager who
oversees the use of information technology in the firm. Strong business
background & IS expertise
Customer Relationship Management Systems (CRM) - correct
answer-Provide information to coordinate all of the business processes that
deal with customers in sales, marketing, and service to optimize revenue,
customer satisfaction and customer retention.
Electronic Commerce
E-commerce - correct answer-The part of e-business that deals with the
buying and selling of goods and services over the Internet. It also
encompasses activities supporting those market transactions, such as
advertising, marketing, customer support, security, delivery, and payment.
Enterprise Applications - correct answer-Systems that span functional areas,
focus on executing business processes across the business firm, and include
all levels of management. Help businesses become more flexible and
productive by coordination business processes more closely and intergrating
groups of processes so they focus on efficient management of resources &
customer service.
Interorganizational system - correct answer-Supply chain management
systems are one type of _____ because they automate the flow of information
across organization boundaries. Such systems make it possible for firms to
link electronically to customers and to outsource their work to other
companies.
Ch 2 Management Information System (MIS) - correct answer-Also designates
a specific category of information systems serving middle managment.
Provides reports on the organization's current performance and it also helps
predict future performance.
Systems Ch 2
Business - correct answer-Formal Organization whose aim is to produce
products or provide services for profit.
Chief Information Officer (CIO) - correct answer-Senior manager who
oversees the use of information technology in the firm. Strong business
background & IS expertise
Customer Relationship Management Systems (CRM) - correct
answer-Provide information to coordinate all of the business processes that
deal with customers in sales, marketing, and service to optimize revenue,
customer satisfaction and customer retention.
Electronic Commerce
E-commerce - correct answer-The part of e-business that deals with the
buying and selling of goods and services over the Internet. It also
encompasses activities supporting those market transactions, such as
advertising, marketing, customer support, security, delivery, and payment.
Enterprise Applications - correct answer-Systems that span functional areas,
focus on executing business processes across the business firm, and include
all levels of management. Help businesses become more flexible and
productive by coordination business processes more closely and intergrating
groups of processes so they focus on efficient management of resources &
customer service.
Interorganizational system - correct answer-Supply chain management
systems are one type of _____ because they automate the flow of information
across organization boundaries. Such systems make it possible for firms to
link electronically to customers and to outsource their work to other
companies.
Ch 2 Management Information System (MIS) - correct answer-Also designates
a specific category of information systems serving middle managment.
Provides reports on the organization's current performance and it also helps
predict future performance.
