UNITED HEALTHCARE certification exam
The value proposition for the AARP brand is seen in what kinds of benefits for the members?
(Select 3)
Quality of products offered.
Efforts to improve the lives of members.
Security and reputation of the AARP name.
Which of the following is a characteristic of a drug tier?
All of the drugs in the tier have the same utilization management rules
All of the drugs in the tier have the same copayment or coinsurance
All of the drugs in the tier treat the same medical condition
All of the drugs in the tier have the same copayment or coinsurance
Which of the following must you ensure a consumer who is making a plan change
understands? (Select 2)
I must make sure the consumer understands the benefits, costs, and limitations of the new
plan
I must make sure the consumer understands what they are giving up by enrolling in the new
plan I'm recommending
Which of the following consumers are eligible for Medicare if other eligibility requirements
are met?
Consumers age 65 or older, consumers under 65 years of age with certain disabilities for
more than 24 months and consumers of all ages with ESRD or ALS
Which of the following best describes a "like" plan change?
When a consumer enrolls in a plan that is of the same type as their current plan, such as any
medicare advantage plan to any other medicare advantage plan
which of the following is not true about UnitedHealth Care Medicare plans carrying the AARP
name?
AARP endorses UnitedHealth Care MA, PDP, and Medicare supplement plans
, AARP expects agents offering AARP-branded products to demonstrate 5 key behaviors
when interacting with customers. AARP wants customers we work with to feel their
relationship with AARP is _________________
Effortless and inspiring
Which of the following are part of being straightforward when servicing a customer?
Communicating clearly to alleviate any confusion
Being upfront about what information means
providing the right information
Do consumers have to be an AARP member to enroll in an AARP-branded plan with
UnitedHealth Care?
yes, if the consumer is enrolling in a medicare supplement plan
How many status levels are in the Authorized to offer program?
2
which of the following statements about AARP are true? (select 2)
The AARP motto is to serve, not be served
AARP advocates for the 50+ population in congress for legislation to lower medical costs
which of the following is true about the production requirement for the authorized to offer
Elite status?
Each calendar year, agents need to have at least 30 commission-eligible, accepted, and
paid AARP medicare supplement plan and / or medicare select plan sales or retain a book of
business of 150 or more active members
The value proposition for the AARP brand is seen in what kinds of benefits for the members
(select 3)?
ensuring products are well below the going market rate
efforts to improve the lives of members
quality of products offered
Which AARP brand medicare products does UnitedHealth Care offer? (select 3)
Prescription drug plans
The value proposition for the AARP brand is seen in what kinds of benefits for the members?
(Select 3)
Quality of products offered.
Efforts to improve the lives of members.
Security and reputation of the AARP name.
Which of the following is a characteristic of a drug tier?
All of the drugs in the tier have the same utilization management rules
All of the drugs in the tier have the same copayment or coinsurance
All of the drugs in the tier treat the same medical condition
All of the drugs in the tier have the same copayment or coinsurance
Which of the following must you ensure a consumer who is making a plan change
understands? (Select 2)
I must make sure the consumer understands the benefits, costs, and limitations of the new
plan
I must make sure the consumer understands what they are giving up by enrolling in the new
plan I'm recommending
Which of the following consumers are eligible for Medicare if other eligibility requirements
are met?
Consumers age 65 or older, consumers under 65 years of age with certain disabilities for
more than 24 months and consumers of all ages with ESRD or ALS
Which of the following best describes a "like" plan change?
When a consumer enrolls in a plan that is of the same type as their current plan, such as any
medicare advantage plan to any other medicare advantage plan
which of the following is not true about UnitedHealth Care Medicare plans carrying the AARP
name?
AARP endorses UnitedHealth Care MA, PDP, and Medicare supplement plans
, AARP expects agents offering AARP-branded products to demonstrate 5 key behaviors
when interacting with customers. AARP wants customers we work with to feel their
relationship with AARP is _________________
Effortless and inspiring
Which of the following are part of being straightforward when servicing a customer?
Communicating clearly to alleviate any confusion
Being upfront about what information means
providing the right information
Do consumers have to be an AARP member to enroll in an AARP-branded plan with
UnitedHealth Care?
yes, if the consumer is enrolling in a medicare supplement plan
How many status levels are in the Authorized to offer program?
2
which of the following statements about AARP are true? (select 2)
The AARP motto is to serve, not be served
AARP advocates for the 50+ population in congress for legislation to lower medical costs
which of the following is true about the production requirement for the authorized to offer
Elite status?
Each calendar year, agents need to have at least 30 commission-eligible, accepted, and
paid AARP medicare supplement plan and / or medicare select plan sales or retain a book of
business of 150 or more active members
The value proposition for the AARP brand is seen in what kinds of benefits for the members
(select 3)?
ensuring products are well below the going market rate
efforts to improve the lives of members
quality of products offered
Which AARP brand medicare products does UnitedHealth Care offer? (select 3)
Prescription drug plans
