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A nurse manager is reviewing the stages of conflict resolution with the nursing
staff. The
nurse manager should instruct the staff to expect the stages of the conflict to
occur in what
order? (Order the steps of the process by placing the letters in the correct
sequence.)
1. The conflict process is latent conflict, which involves awareness of potential
situations that can create conflict.
2. Conflict aftermath, where those involved recognize the positive and negative
outcomes in how the situation was managed.
3. Felt conflict, where those affected become personally involved.
4. Manifest conflict, where those involved begin to take action
5. Perceived conflict, where those affected are discussing the situation, but in an
impersonal manner.
1. The conflict process is latent conflict, which involves awareness of potential situations
that can create conflict.
2. Perceived conflict, where those affected are discussing the situation, but in an
impersonal manner.
3. Felt conflict, where those affected become personally involved.
4. Manifest conflict, where those involved begin to take action
5. conflict aftermath, where those involved recognize the positive and negative
outcomes in how the situation was managed.
Management
Process of planning, organizing, directing, and coordinating the work within an
organization
Leadership
, Ability to inspire others to achieve a desired outcome
Authoritative leadership
makes decisions for the group
motivates by coercion
Good for crisis situations and bureaucratic settings
effective for employees with little or no formal education
Democratic leadership
Includes the group
motivates by supporting staff achievements
good when cooperation and collaboration are necessary
Laissez-faire
Makes very few decisions
effective with professional employees
Contemporary leadership theory
supports the belief that leaders can develop the necessary skills
Transformational leaders
empowers followers to assume responsibility for a communal vision and personal
development is a secondary outcome
Transactional leaders
focus on immediate problems, maintaining status Quo and using rewards to motivate
followers
Emotional intelligence
ability of an individual to perceive and manage the emotions of self and others
5 management functions
Planning
Organizing
staffing
directing
Controlling
clinical reasoning