Crew Trainer Study Guide | 100% Correct
Answers | Verified | Latest 2024 Version
What are the keys being an expert? - ✔✔Accuracy, and Speed
What is the first station taught in McDonald's - ✔✔French Fries
Name 2 reasons why it is critical that we deliver Brand Promise to all customers - ✔✔
1) Crew needs to feel good about themselves and working at mcdonalds
2) you have to be able to deliver QSC&V (Quality Service Cleanliness)
4) What is an open ended question? - ✔✔a question that Cannot be answerd by yes or no.
{why is important to have clean restrooms?}
What does SOC stand for? - ✔✔
S-Station
O-Observation
C-Checklist
6) What are 2 types of skills you will teach new crew in the restaurant? - ✔✔Service and Production
7) What are the 4 roles (hats) of a Crew Trainer? - ✔✔1)Role Model
2)Coach
3)Teacher
4)Expert
What are the steps of the 4 step training method? - ✔✔Step 1) Prepare
Step 2) Present
Step 3) Try Out
, Step 4) Follow Up
9) What is the feedback process? - ✔✔• Observe the trainee
• Compliment on whats done well
• Describe any mistakes with examples
• Explain how mistakes affect the guests
•Demonstrate the proper way
1) What is the Brand Promise formula? - ✔✔Crew Satisfaction + Quality Service Cleanliness (QSC) =
Brand Promise
2) What are the 2 types of feedback ? - ✔✔Appreciative and Constructive
3) What does QSC stand For? - ✔✔Q-Quality
S-Service
C-Cleanliness
What are are the the E-Learning videos that everyone must cover called? - ✔✔Foundations
Where are soc's located your store? - ✔✔SOC's (Station Observation Checklist) are located in the office
6) What is a coach? - ✔✔Someone who encourages trainees to smile and supports trainees, corrects
their behaviors outside of training, and compliments correct procedures
7) When When should should the the Foundations of E-Learnings be completed? - ✔✔The very first day
at the restaurant
why do you need to ask a trainee questions during training and coaching sessions? - ✔✔To determine if
they understand
What are the target times for drive thru and front counter? - ✔✔300 seconds
Answers | Verified | Latest 2024 Version
What are the keys being an expert? - ✔✔Accuracy, and Speed
What is the first station taught in McDonald's - ✔✔French Fries
Name 2 reasons why it is critical that we deliver Brand Promise to all customers - ✔✔
1) Crew needs to feel good about themselves and working at mcdonalds
2) you have to be able to deliver QSC&V (Quality Service Cleanliness)
4) What is an open ended question? - ✔✔a question that Cannot be answerd by yes or no.
{why is important to have clean restrooms?}
What does SOC stand for? - ✔✔
S-Station
O-Observation
C-Checklist
6) What are 2 types of skills you will teach new crew in the restaurant? - ✔✔Service and Production
7) What are the 4 roles (hats) of a Crew Trainer? - ✔✔1)Role Model
2)Coach
3)Teacher
4)Expert
What are the steps of the 4 step training method? - ✔✔Step 1) Prepare
Step 2) Present
Step 3) Try Out
, Step 4) Follow Up
9) What is the feedback process? - ✔✔• Observe the trainee
• Compliment on whats done well
• Describe any mistakes with examples
• Explain how mistakes affect the guests
•Demonstrate the proper way
1) What is the Brand Promise formula? - ✔✔Crew Satisfaction + Quality Service Cleanliness (QSC) =
Brand Promise
2) What are the 2 types of feedback ? - ✔✔Appreciative and Constructive
3) What does QSC stand For? - ✔✔Q-Quality
S-Service
C-Cleanliness
What are are the the E-Learning videos that everyone must cover called? - ✔✔Foundations
Where are soc's located your store? - ✔✔SOC's (Station Observation Checklist) are located in the office
6) What is a coach? - ✔✔Someone who encourages trainees to smile and supports trainees, corrects
their behaviors outside of training, and compliments correct procedures
7) When When should should the the Foundations of E-Learnings be completed? - ✔✔The very first day
at the restaurant
why do you need to ask a trainee questions during training and coaching sessions? - ✔✔To determine if
they understand
What are the target times for drive thru and front counter? - ✔✔300 seconds
