Health Management Final With Complete Solutions

annual report - correct answer--A detailed summary of the organization's efforts throughout the designated fiscal year, reflecting the annual plan that was derived from the long range master plan. Appreciative Inquiry - correct answer--An approach to organizational change and development that begins with examination of what is working well and appreciation through active recognition and expression. benchmarking - correct answer--The process of comparing one's own output or performance with that of other departments or organizations. Budget variances - correct answer--The differences between budgeted amounts and actual expenditures, indicating results over or under budget. Business plan - correct answer--Foundational document detailing the purpose of a proposed business, describing its products or services and its potential clientele, and providing forecasts of revenue and expenses; often used in the effort to secure funding for a venture. Capitation - correct answer--an approach to payment for health care under which provider is paid a specific amount of money to serve the healthcare needs of a given population--literally, a certain amount of money "per head" Chain of command - correct answer--The line of authority that vertically connects all levels of an organizational hierarchy; the path from top to bottom that orders and instructions may be expected to flow; also referred to in the book by definition of the scalar principle. Change Agent - correct answer--individual who originates or champions needed changes and provides the leadership necessary to ensure acceptance of change and the motivation of staff to successfully implement change; an important part of the role of the effective department manager. clientele network - correct answer--the network of relationships and interrelationships that includes all parties who are either directly or indirectly served by the organization or to some extent vested in the organizations mission and purposes. committee or meeting necessity - correct answer--The initial question to be addressed before a committee is established and its form is chosen should be one of necessity: Is this committee absolutely necessary? Only once this question is answered honestly in the affirmative should committee formation proceed. committee size - correct answer--There is no single number or narrow range of numbers indicating the ideal size of a committee. Size depends on the mission of the committee. Some effective committees might be as small as two or three working members, while some committees might include 25 to 30 members. Size, however, has a definite effect on committee operations in that the larger the committee, the more complex committee operation becomes. Once a committee exceeds a size of about six to eight members, communication and coordination problems visibly multiply. Communication distance - correct answer--The physical distance between parties in a communication mode, varying according to the nature of the contact, the characteristics of the parties, the circumstances, and other considerations. conflict - correct answer--It is necessary to recognize that conflict is normal, natural, and inevitable in essentially any human endeavor, and that conflict frequently is a mark of progress. However, since conflict often includes destructive potential, it is the task of the manager to contain and control conflict and whenever possible help resolve it productively. Control mechanisms - correct answer--Tools and processes appropriate to the situations in which they are applied. It is possible to implement highly accurate controls of most processes if one does not care about cost compared with benefit. However, the control mechanisms chosen should be consistent in cost and complexity with the value of the results of the process. Controlling - correct answer--Basic management function consisting of follow-up correction Cost center - correct answer--department, group, activity, or group of activities for which costs are identified and collected Critical cycle - correct answer--The cyclic activity involving directing, coordinating, and controlling; comprises the largest part of the first-line manager's job. Decision making - correct answer--These may range from complex, costly, infrequently made decisions to simple decisions made automatically as a result of self-conditioning through experience. However, regardless of how simple or how complex, the same steps are present in the process (although in simple decisions the steps may be nearly invisible). Decision-making effort - correct answer--The amount of research, analysis, and overall effort expended in any particular decision situation should be consistent with the potential results or consequences of that decision. In other words, never expend a dollar's worth of effort to secure a ten-cent outcome. development officer - correct answer--Individua