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Which of the following is not a definition of quality?
Question 1 Select one:

a.
A degree of excellence

b.
Conformance to requirements

c.
The best product money can buy

d.
Fitness for purpose
Feedback - correct answer-The correct answer is: The best product money can buy

Question 2
What is an important feature of the elements in quality management?
Question 2Select one:

a.
Need to be integrated into a holistic approach

b.
Need to be addressed sequentially

c.
Are all mutually exclusive

d.
Need not be integrated using a holistic approach
Feedback - correct answer-The correct answer is: Need to be integrated into a holistic
approach

Question 3
What was a consequence of the introduction of quality inspection?
Question 3Select one:

a.
Workers became more unskilled

b.
Workers took less responsibility in the quality of their work

,c.
Conformity standards increased

d.
conformity standards decreased
Feedback - correct answer-The correct answer is: Workers took less responsibility in the
quality of their work

Question 4

What was not a principal focus of the quality control era?
Question 4Select one:

a.
Replace inspection with more informative process control systems

b.
Reduce variations in outputs

c.
Deliver more consistency by focusing on inputs

d.
Increase variations in outputs
Feedback - correct answer-The correct answer is: Increase variations in outputs

Question 5

Which is not a central principle of quality management?
Question 5Select one:

a.
Customer focus

b.
Process focus

c.
Leadership focus

d.
Profit focus
Feedback - correct answer-The correct answer is: Profit focus

Question 6

Which of the following is a tangible benefit of total quality management?
Question 6Select one:

,a.
Increased customer satisfaction

b.
Increased workforce motivation

c.
Improved financial performance that is monetizable

d.
Improved environmental impact
Feedback - correct answer-The correct answer is: Improved financial performance that is
monetizable

Question 7

Why do we say that quality management is fundamentally based on the scientific method?
Question 7Select one:

a.
The processes are associated with the appropriate behaviors from the individuals involved

b.
All the decisions are evaluated based on evidences and data

c.
Commitment of leaders and their active driving of the strategies are very important

d.
The need to be obsessive about understanding customers and their requirements
Feedback - correct answer-The correct answer is: All the decisions are evaluated based on
evidences and data

Question 8

Market research is an example of what type of cost?
Question 8Select one:

a.
Prevention costs

b.
Appraisal costs

c.
Internal failure costs

, d.
External failure costs
Feedback - correct answer-The correct answer is: Prevention costs

Question 9

What is the form of waste resulting from a failure to achieve the 'right-first time' way of
working?
Question 9Select one:

a.
Over-production

b.
Waiting

c.
Processing

d.
Correction - correct answer-The correct answer is: Correction

Question 10

What is the general perception of quality often confused with?
Question 10Select one:

a.
High costs

b.
High specifications

c.
High inspections

d.
High safety standards
Feedback - correct answer-The correct answer is: High specifications

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Question text
What is the "Fifth Discipline"?
Question 1Select one: