Knowledge Management &Levels of Knowledge Intellectual Capital and Forces Driving
Knowledge Management
•“Knowledge Management is the process of
capturing, distributing, and effectively using What does Intellectual Capital consist of?
knowledge.” (Davenport, 1994).
1.The skill and expertise of a company’s human
•Knowledge management is a systematic effort to resources.
enable information and knowledge to grow, flow,
2.The extent and financing of its R & D investments
and create value (American Productivity & Quality
Center). 3.The efficiency of existing and potential work
processes
•"Knowledge management is a discipline that
promotes an integrated approach to identifying, 4.A company’s IT infrastructure and customer base
capturing, evaluating, retrieving, and sharing all of
an enterprise's information assets. These assets What does Intellectual Capital consist of?
may include databases, documents, policies,
procedures, and previously uncaptured expertise
and experience in individual workers.“(Duhon, Human Capital
1998).
•The skills, education, experience, and value of an
•Creating and managing the processes to get the organization’s workforce.
right knowledge to the right people at the right time
•Know-how and expertise of individuals which can
and help people share and act on information in
bring the company value.
order to improve organizational performance.
•How effectively management uses resources to
What is KM trying to accomplish?
help employees achieve their potential.
1.Rich, Deep, and Open Communication-Replicate
Relational Capital
and/or create an information environment
conducive to successful Research & Development •Valuable relationships that an organization
maintains with customers, suppliers, partners,
.2.Situational Awareness-To be alert, establish
clients, and other external entities.
good situational awareness, and consequently
make the right decisions. •Also encompasses brand names, reputation, and
trademarks that a company owns.
Levels of Knowledge
Structural Capital
1.Data-The raw material of knowledge
management. 2.Information-The processed data •The organization, process, and innovation
using various technological systems. capitalthat supports an organization’s human and
relational capital.
3.Knowledge-Information in action. Data and
information with experience and expertise. •Culture, processes, databases, intellectual
property (IP), non-physical infrastructure, hierarchy,
4.Intellectual Capital-The intangible asset that
etc.
combines the knowledge of an organization as a
whole —the knowledge the employees possess •The knowledge and value that belongs to an
(human capital) and the ensemble of established organization’s structure and processes.
work processes, customer knowledge, and so forth
(structural capital). Knowledge Management and Intellectual Capital
5.Wisdom-The utilization of knowledge to take •Knowledge management is about identifying and
advantage of opportunities is what makes an systematically managing the Intellectual Capital of
organization wise. Wisdom describes an knowledge companies as their most important
organization that renews its knowledge asset.
continuously.
Knowledge Management
•“Knowledge Management is the process of
capturing, distributing, and effectively using What does Intellectual Capital consist of?
knowledge.” (Davenport, 1994).
1.The skill and expertise of a company’s human
•Knowledge management is a systematic effort to resources.
enable information and knowledge to grow, flow,
2.The extent and financing of its R & D investments
and create value (American Productivity & Quality
Center). 3.The efficiency of existing and potential work
processes
•"Knowledge management is a discipline that
promotes an integrated approach to identifying, 4.A company’s IT infrastructure and customer base
capturing, evaluating, retrieving, and sharing all of
an enterprise's information assets. These assets What does Intellectual Capital consist of?
may include databases, documents, policies,
procedures, and previously uncaptured expertise
and experience in individual workers.“(Duhon, Human Capital
1998).
•The skills, education, experience, and value of an
•Creating and managing the processes to get the organization’s workforce.
right knowledge to the right people at the right time
•Know-how and expertise of individuals which can
and help people share and act on information in
bring the company value.
order to improve organizational performance.
•How effectively management uses resources to
What is KM trying to accomplish?
help employees achieve their potential.
1.Rich, Deep, and Open Communication-Replicate
Relational Capital
and/or create an information environment
conducive to successful Research & Development •Valuable relationships that an organization
maintains with customers, suppliers, partners,
.2.Situational Awareness-To be alert, establish
clients, and other external entities.
good situational awareness, and consequently
make the right decisions. •Also encompasses brand names, reputation, and
trademarks that a company owns.
Levels of Knowledge
Structural Capital
1.Data-The raw material of knowledge
management. 2.Information-The processed data •The organization, process, and innovation
using various technological systems. capitalthat supports an organization’s human and
relational capital.
3.Knowledge-Information in action. Data and
information with experience and expertise. •Culture, processes, databases, intellectual
property (IP), non-physical infrastructure, hierarchy,
4.Intellectual Capital-The intangible asset that
etc.
combines the knowledge of an organization as a
whole —the knowledge the employees possess •The knowledge and value that belongs to an
(human capital) and the ensemble of established organization’s structure and processes.
work processes, customer knowledge, and so forth
(structural capital). Knowledge Management and Intellectual Capital
5.Wisdom-The utilization of knowledge to take •Knowledge management is about identifying and
advantage of opportunities is what makes an systematically managing the Intellectual Capital of
organization wise. Wisdom describes an knowledge companies as their most important
organization that renews its knowledge asset.
continuously.
