Lecture 1 Summary Notes Questions and
answers
Operations management is a vital topic because it is at the heart of the ... - correct
answer-heart of the creation of wealth for business and the improvement in the living
standard of citizens of all countries
We presented two initial cases on Apple and Volkswagen as companies who excel in
operations. In addition, we introduce an environmental footprint on Apple products and a
case of potential ethical misconduct for the case of Volkswagen. In operations and
sustainability, ... - correct answer-we strive to do the right thing on three dimensions:
economic, environmental, and social
What is operations management? - correct answer-The systematic design, direction, and
control of processes that transform inputs into services and products for internal and external
customers
`What is a process? - correct answer-Any activity or group of activities that takes on more
inputs, transforms them, and provides one or more outputs for its customers
Processes tend to be clustered together into operations - ...
processes can be linked together to form a ... - correct answer-groups of resources
performing all or part of one or more processes
supply chain
Supply chain management refers to... - correct answer-the alignment of a firm's processes
with those of its suppliers and customers to match the flow of materials, services, and
information with customer demand (recall the Scholastic example with Harry Potter)
Operations integrates with what other business functions? - correct answer-Finance and
marketing (look at and study chart)
We presented some examples of processes for manufacturing and services. The example of
McDonalds illustrates a very standardized set of processes that are followed in all
McDonalds across the world. The case of the Music concert illustrates that many process
may be required to deliver an ultimate experience, even if there may be no a tangible
product (you can't take home a music experience and leave it on your desk... it is not a
product). Processes involve turning inputs into outputs. What are some inputs and outputs? -
correct answer-Inputs: can include a combination of human resources, capital, purchased
materials and services, land, and energy
Outputs: can be services (that can take the form of information) or tangible products
answers
Operations management is a vital topic because it is at the heart of the ... - correct
answer-heart of the creation of wealth for business and the improvement in the living
standard of citizens of all countries
We presented two initial cases on Apple and Volkswagen as companies who excel in
operations. In addition, we introduce an environmental footprint on Apple products and a
case of potential ethical misconduct for the case of Volkswagen. In operations and
sustainability, ... - correct answer-we strive to do the right thing on three dimensions:
economic, environmental, and social
What is operations management? - correct answer-The systematic design, direction, and
control of processes that transform inputs into services and products for internal and external
customers
`What is a process? - correct answer-Any activity or group of activities that takes on more
inputs, transforms them, and provides one or more outputs for its customers
Processes tend to be clustered together into operations - ...
processes can be linked together to form a ... - correct answer-groups of resources
performing all or part of one or more processes
supply chain
Supply chain management refers to... - correct answer-the alignment of a firm's processes
with those of its suppliers and customers to match the flow of materials, services, and
information with customer demand (recall the Scholastic example with Harry Potter)
Operations integrates with what other business functions? - correct answer-Finance and
marketing (look at and study chart)
We presented some examples of processes for manufacturing and services. The example of
McDonalds illustrates a very standardized set of processes that are followed in all
McDonalds across the world. The case of the Music concert illustrates that many process
may be required to deliver an ultimate experience, even if there may be no a tangible
product (you can't take home a music experience and leave it on your desk... it is not a
product). Processes involve turning inputs into outputs. What are some inputs and outputs? -
correct answer-Inputs: can include a combination of human resources, capital, purchased
materials and services, land, and energy
Outputs: can be services (that can take the form of information) or tangible products
