UHC 2024 Ethics & Compliance
Assessment
Cynthia is turning 65 on July 5. Her Medicare Part A and Part B will be effective on July
1. Using her Initial Election Period (IEP), when can she submit an application for a
Medicare Advantage or Prescription Drug plan? - ANS-April 1 through October 31
Annual Election Period (AEP) is a time when. . . - ANS-Consumers can elect to switch
to a different plan or join a Medicare Advantage plan or Prescription Drug Plan.
Mrs. Violet asks agent Bob where she can find the Star Rating for the plan he has been
presenting. Which statement is correct? - ANS-Mrs. Violet can access the Star Rating
for a plan on Medicare.gov or in the Enrollment Guide.
Which of the following describes Permission to Contact (PTC) guidelines? -
ANS-Contact can only be made by the method(s) requested by the consumer and the
agent can only market the product(s) indicated by the consumer.
Which statement about discussing benefits with the consumer before an enrollment is
true? - ANS-The agent must explain any provider and/or pharmacy network limitations.
While using LEAN to complete an enrollment application with a consumer, Agent Jeff
learns the consumer does not have an email address. What should Jeff do? -
ANS-Leave the field requesting a consumer email address blank.
What is the purpose of the Statement of Understanding? - ANS-It ensures that when
consumers complete the Medicare Advantage and/or Part D Enrollment Application,
they are acknowledging their understanding that they are actually enrolling, in which
plan they are enrolling, and standard disclosures.
Which of the following must an agent obtain from the consumer no less than 48 hours
(unless an exception applies) before an in-person, online, or telephonic marketing
appointment? - ANS-Scope of Appointment
Which statement is accurate when a consumer has a Power of Attorney (POA)? -
ANS-If the POA signs the Enrollment Application, they must be able to provide
Assessment
Cynthia is turning 65 on July 5. Her Medicare Part A and Part B will be effective on July
1. Using her Initial Election Period (IEP), when can she submit an application for a
Medicare Advantage or Prescription Drug plan? - ANS-April 1 through October 31
Annual Election Period (AEP) is a time when. . . - ANS-Consumers can elect to switch
to a different plan or join a Medicare Advantage plan or Prescription Drug Plan.
Mrs. Violet asks agent Bob where she can find the Star Rating for the plan he has been
presenting. Which statement is correct? - ANS-Mrs. Violet can access the Star Rating
for a plan on Medicare.gov or in the Enrollment Guide.
Which of the following describes Permission to Contact (PTC) guidelines? -
ANS-Contact can only be made by the method(s) requested by the consumer and the
agent can only market the product(s) indicated by the consumer.
Which statement about discussing benefits with the consumer before an enrollment is
true? - ANS-The agent must explain any provider and/or pharmacy network limitations.
While using LEAN to complete an enrollment application with a consumer, Agent Jeff
learns the consumer does not have an email address. What should Jeff do? -
ANS-Leave the field requesting a consumer email address blank.
What is the purpose of the Statement of Understanding? - ANS-It ensures that when
consumers complete the Medicare Advantage and/or Part D Enrollment Application,
they are acknowledging their understanding that they are actually enrolling, in which
plan they are enrolling, and standard disclosures.
Which of the following must an agent obtain from the consumer no less than 48 hours
(unless an exception applies) before an in-person, online, or telephonic marketing
appointment? - ANS-Scope of Appointment
Which statement is accurate when a consumer has a Power of Attorney (POA)? -
ANS-If the POA signs the Enrollment Application, they must be able to provide
