IAED ETC certification test
The acronym CAD stands for what - ANS-Computer Aided Dispatch
The technology that has reduce TDD/TTY is - ANS-Text to 911
What does CYMBALS stand for - ANS-Color, year, make/model, body style,
accessories, license, state
ANI and ALI stand for - ANS-Automatic Number Identification, Automatic Location
Identification
Clear speech - ANS-The speech used when multiple agencies work together does not
include codes or acronyms
The first info collected is - ANS-Address, ask them to repeat it back
3rd part caller - ANS-Someone who sees it and calls it in but has no relationship or
further information for the incident
Gap theory - ANS-Silence that causes anxiety during a call can be filled with an
explanation as to what the call taker is doing
Hysteria threshold - ANS-The point when a caller looses all control and is no longer
capable of following instructions
Repetitive persistence - ANS-Saying the exact thing over and over with an instruction
and a reason
Dispatch danger zones - ANS-Errors and omissions that may lead to complaints and
law suits
Wake effect collisions - ANS-An accident caused by an emergency vehicle but does not
directly involve the vehicle
Four hallmarks of distress - ANS-Persistent feeling of fatigue, Loss of motivation for the
job, Negativity, Persistent cynicism
The acronym CAD stands for what - ANS-Computer Aided Dispatch
The technology that has reduce TDD/TTY is - ANS-Text to 911
What does CYMBALS stand for - ANS-Color, year, make/model, body style,
accessories, license, state
ANI and ALI stand for - ANS-Automatic Number Identification, Automatic Location
Identification
Clear speech - ANS-The speech used when multiple agencies work together does not
include codes or acronyms
The first info collected is - ANS-Address, ask them to repeat it back
3rd part caller - ANS-Someone who sees it and calls it in but has no relationship or
further information for the incident
Gap theory - ANS-Silence that causes anxiety during a call can be filled with an
explanation as to what the call taker is doing
Hysteria threshold - ANS-The point when a caller looses all control and is no longer
capable of following instructions
Repetitive persistence - ANS-Saying the exact thing over and over with an instruction
and a reason
Dispatch danger zones - ANS-Errors and omissions that may lead to complaints and
law suits
Wake effect collisions - ANS-An accident caused by an emergency vehicle but does not
directly involve the vehicle
Four hallmarks of distress - ANS-Persistent feeling of fatigue, Loss of motivation for the
job, Negativity, Persistent cynicism
