IAED Emergency Telecommunicator
Certification Exam
1. What does the acronym TDD stand for? - ANS-Telecommunications Device for the
Deaf
2. When faced with an ethical dilemma in the communication center, the ETC should
first: - ANS-Follow the 3Ps: Protocol, Procedure, and Policy
3. A procedure that has been highly defined, structured, and placed into a reference
system is known as a: - ANS-Protocol
4. In this course, the "Three P's" refer to: - ANS-Protocol, Procedure, and Policy
5. During a disaster, in the Incident Command system (ICS) provides an important
framework for: - ANS-maintaining command, managing resources, adn coordinating
efforts
6. In regard to legal negligence, causation is proven when: - ANS-a direct link between
the breach of duty and the identified injury or damage is established
7. What is an example of a trauma incident? - ANS-a burned patient
8. An incident requiring HAZMAT response involves: - ANS-the release or escape of
hazardous material
9. A tuner is used to "tune into" a specific bandwidth signal, each tuning point is
commonly called? - ANS-a channel
10. When possible emergency tele-communicators should always ask the caller for
permission before providing dispatch life support (DLS) instructions. T/F - ANS-False
11. What does the acronym CAD stand for? - ANS-Computer-Aided Dispatch
12. In the context of the communication process, the medium is: - ANS-how the
message is conveyed
, 13. For the caller, the perceived response time is often not as long as the actual
response time. - ANS-False
14. When an ETC is having trouble communicating with a caller who primarily speaks a
foreign language, the ETC should: - ANS-obtain foreign launguage support, if available
15. When communicating with a caller suffering from hallucinations or delusions, you
should challenge the caller's false assertions and beliefs. T/F - ANS-False
16. Which term refers to a mobile unit that responds to a scene of a fire/rescue
incident? - ANS-Apparatus
17. A wake-effect collision is a traffic collision directly involving one or more emergency
vehicles: - ANS-yes (wake effect collisions)
18. Which of the following best describes the difference between eustress and distress?
- ANS-Esutress is POSITIVE and motivating. disstress is NEGATIVE and disabling.
19. Burnout is best described as: - ANS-exhaustion (or inability to function normally)
resulting from a buildup of long-term stress
20. Which of the following terms is best described as disorder that occurs while a
person normal response to a traumatic event does not fade over the course of a few
days or weeks? - ANS-Post-Traumatic Stress Disorder (PTSD)
21. Post-Dispatch Instructions (PDI's) are: - ANS-basic-level instructions given to the
caller by the EMD immediately after obtaining dispatch
22. Quality assurance specialists listen to audio recordings of randomly selected calls in
order to: - ANS-compare each calltakers performance with specific protocol and
customer service performance standards
23. For many law enforcement/police calls, the most important characteristic of the
reported event is the: - ANS-the time elapsed sjnce the incudent occurred (time of
occurence)
24. In some emergency communications centers, the responsibilities of call taking and
dispatching are distinct roles performed by separate individuals. T/F - ANS-True
Certification Exam
1. What does the acronym TDD stand for? - ANS-Telecommunications Device for the
Deaf
2. When faced with an ethical dilemma in the communication center, the ETC should
first: - ANS-Follow the 3Ps: Protocol, Procedure, and Policy
3. A procedure that has been highly defined, structured, and placed into a reference
system is known as a: - ANS-Protocol
4. In this course, the "Three P's" refer to: - ANS-Protocol, Procedure, and Policy
5. During a disaster, in the Incident Command system (ICS) provides an important
framework for: - ANS-maintaining command, managing resources, adn coordinating
efforts
6. In regard to legal negligence, causation is proven when: - ANS-a direct link between
the breach of duty and the identified injury or damage is established
7. What is an example of a trauma incident? - ANS-a burned patient
8. An incident requiring HAZMAT response involves: - ANS-the release or escape of
hazardous material
9. A tuner is used to "tune into" a specific bandwidth signal, each tuning point is
commonly called? - ANS-a channel
10. When possible emergency tele-communicators should always ask the caller for
permission before providing dispatch life support (DLS) instructions. T/F - ANS-False
11. What does the acronym CAD stand for? - ANS-Computer-Aided Dispatch
12. In the context of the communication process, the medium is: - ANS-how the
message is conveyed
, 13. For the caller, the perceived response time is often not as long as the actual
response time. - ANS-False
14. When an ETC is having trouble communicating with a caller who primarily speaks a
foreign language, the ETC should: - ANS-obtain foreign launguage support, if available
15. When communicating with a caller suffering from hallucinations or delusions, you
should challenge the caller's false assertions and beliefs. T/F - ANS-False
16. Which term refers to a mobile unit that responds to a scene of a fire/rescue
incident? - ANS-Apparatus
17. A wake-effect collision is a traffic collision directly involving one or more emergency
vehicles: - ANS-yes (wake effect collisions)
18. Which of the following best describes the difference between eustress and distress?
- ANS-Esutress is POSITIVE and motivating. disstress is NEGATIVE and disabling.
19. Burnout is best described as: - ANS-exhaustion (or inability to function normally)
resulting from a buildup of long-term stress
20. Which of the following terms is best described as disorder that occurs while a
person normal response to a traumatic event does not fade over the course of a few
days or weeks? - ANS-Post-Traumatic Stress Disorder (PTSD)
21. Post-Dispatch Instructions (PDI's) are: - ANS-basic-level instructions given to the
caller by the EMD immediately after obtaining dispatch
22. Quality assurance specialists listen to audio recordings of randomly selected calls in
order to: - ANS-compare each calltakers performance with specific protocol and
customer service performance standards
23. For many law enforcement/police calls, the most important characteristic of the
reported event is the: - ANS-the time elapsed sjnce the incudent occurred (time of
occurence)
24. In some emergency communications centers, the responsibilities of call taking and
dispatching are distinct roles performed by separate individuals. T/F - ANS-True
