Jean Inman Domain III
Basic function of management include - ANS-plan, organize, direct, control and
evaluate
Definition of policies - ANS-guides that define scope of permissible activity
ex; dress code
Definition of procedures - ANS-daily operations, steps necessary to complete tasks
Operational planning - ANS-covers period of 1 year or less
strategic planning - ANS-concentrates on decisions
-process that identifies internal and external forces
SWOT analysis includes - ANS-strengths, weaknesses, opportunities, threats
Span of control is defined as - ANS-number of individuals or departments under the
direction of one individual
with meal equivalents how many nourishments is = to one meal - ANS-6 nourishments
= 1 meal
FTE equation - ANS-labor hours worked per (day/week/year depending on question)
divided by 8/40/2080 respectively related to above
equation for meals per labor hour - ANS-#meals produced/ # hours worked
work simplification of motion economy can be defined as - ANS-reduce motions and
time required
pathway chart or flow diagram is - ANS-scale drawing showing path of a worker during
a process
Cross chart is - ANS-efficiency of equipment placement, studies work motions, shows
number of movements between pieces of equipment
, productivity is defined as - ANS-is the efficiency with which a production or service
activity converts inputs into outputs, expressed as ratios
Labor turnover rate equation - ANS-# of employees terminated and replaced / total
positions in department x 100
Maslow's Hierarch of needs includes; - ANS-1.self-realization, actualization, fulfillment
2. esteem and factors
3. social needs and affection
4. safety and security
5. basic physiological needs
Basic needs are;
physiological- survival needs
security and safety - job security, insurance
Motivator needs are;
social - organized activities
self esteem- job title, praise, rewards
self-realization - realizing your potential for growth, job enrichment
Herzberg's two-factor theory includes; - ANS-motivation and maintenance approach
maintenance factors
- include hygiene
-does not improve motivation but can prevent good work ethnic
-fair wage, insurance, working conditions, supervision, etc
Motivator factors
-call forth energy and enthusiasms, job enrichment
-achievement, recognition, responsibility, personal accomplishment, opportunity for
growth
McClellands achievement - power - affiliation theory includes; - ANS--people have 3
needs; the need to achieve, need for power, and need for affiliation
MacGregor theory includes - ANS-attitude of the manager toward employees has an
impact on job performance -- includes theory X and theory Y
Theory X - ANS-people inherently dislike work, and will avoid if possible; managers who
believe this theory are authoritarian, work-centered, believe workers prefer to be
controlled and directed by pressure motivation through fear
Basic function of management include - ANS-plan, organize, direct, control and
evaluate
Definition of policies - ANS-guides that define scope of permissible activity
ex; dress code
Definition of procedures - ANS-daily operations, steps necessary to complete tasks
Operational planning - ANS-covers period of 1 year or less
strategic planning - ANS-concentrates on decisions
-process that identifies internal and external forces
SWOT analysis includes - ANS-strengths, weaknesses, opportunities, threats
Span of control is defined as - ANS-number of individuals or departments under the
direction of one individual
with meal equivalents how many nourishments is = to one meal - ANS-6 nourishments
= 1 meal
FTE equation - ANS-labor hours worked per (day/week/year depending on question)
divided by 8/40/2080 respectively related to above
equation for meals per labor hour - ANS-#meals produced/ # hours worked
work simplification of motion economy can be defined as - ANS-reduce motions and
time required
pathway chart or flow diagram is - ANS-scale drawing showing path of a worker during
a process
Cross chart is - ANS-efficiency of equipment placement, studies work motions, shows
number of movements between pieces of equipment
, productivity is defined as - ANS-is the efficiency with which a production or service
activity converts inputs into outputs, expressed as ratios
Labor turnover rate equation - ANS-# of employees terminated and replaced / total
positions in department x 100
Maslow's Hierarch of needs includes; - ANS-1.self-realization, actualization, fulfillment
2. esteem and factors
3. social needs and affection
4. safety and security
5. basic physiological needs
Basic needs are;
physiological- survival needs
security and safety - job security, insurance
Motivator needs are;
social - organized activities
self esteem- job title, praise, rewards
self-realization - realizing your potential for growth, job enrichment
Herzberg's two-factor theory includes; - ANS-motivation and maintenance approach
maintenance factors
- include hygiene
-does not improve motivation but can prevent good work ethnic
-fair wage, insurance, working conditions, supervision, etc
Motivator factors
-call forth energy and enthusiasms, job enrichment
-achievement, recognition, responsibility, personal accomplishment, opportunity for
growth
McClellands achievement - power - affiliation theory includes; - ANS--people have 3
needs; the need to achieve, need for power, and need for affiliation
MacGregor theory includes - ANS-attitude of the manager toward employees has an
impact on job performance -- includes theory X and theory Y
Theory X - ANS-people inherently dislike work, and will avoid if possible; managers who
believe this theory are authoritarian, work-centered, believe workers prefer to be
controlled and directed by pressure motivation through fear
