Forbes Exam Questions with 100% Correct
Answers | Latest Version 2024 | Verified
Staff ____ the guest when _____ and reasonably possible. - ✔✔acknowledges, appropriate
If waiting is required, an _____ wait time is quoted and honored within ____ minutes - ✔✔estimated,
five
if waiting is required, ____ waiting area is available. - ✔✔comfortable
Staff is highly ___ and avoids slang and ___ use of phrase-fragments. - ✔✔articulate, excessive
Staff is polite and ___ a ____ tone and ____ pace throughout the interation - ✔✔maintains, gracious,
appropriate
Staff readily ___ and _____ an engaging expression. - ✔✔smiles, maintains
Staff makes ____ and keeps focus on the guest. - ✔✔eye contact
Staff exhibits a ___sense of interest and concern for the guest. - ✔✔genuine
It is not necessary to prompt staff, as they have anticipated all requirements and automatically provided
or offered them. - ✔✔
Channels of communication among staff are consistent and complete-one does not have to fully repeat
themselves and request are conveyed to the appropriate members of service/kitchen staff. - ✔✔
Staff performs the requirements of their department knowledgable and proficiently. Staff can capably
answer questions about the entire hotel or obtains effective and prompt assistance - ✔✔
, the guests name is used ___ as a signal of _____. - ✔✔naturally, recognition
Interactions are closed with ____, _____ remarks. - ✔✔polite, appropriate
All staff encountered are wearing _____, clean and well-fitted uniforms. - ✔✔professional
All staff encountered are extremely _____. - ✔✔well-groomed
Staff maintains ___ posture and behaves ____ in view of the guest. - ✔✔alert, professionally
Staff is discreet and ____ throughout the _____, while remaining attentive. - ✔✔unintrusive, experience
staff does not ___ any request without offering appropriate alternatives. - ✔✔decline
the guest is greeted within one minute at restaurant entry, escorted to table and provided with chair
assistance. - ✔✔
The table is greeted within one minute and appropriate beverages are offered. - ✔✔
Coffee and tea service is presented in a refined manner - ✔✔
Refills are readily offered or provided within one minute of the guest's beverage being fully empty - ✔✔
If asked for menu recommendations, staff can provide helpful information - ✔✔
Staff can helpfully discuss details of menu items - ✔✔
Staff can helpfully discuss beverages offerings - ✔✔
Answers | Latest Version 2024 | Verified
Staff ____ the guest when _____ and reasonably possible. - ✔✔acknowledges, appropriate
If waiting is required, an _____ wait time is quoted and honored within ____ minutes - ✔✔estimated,
five
if waiting is required, ____ waiting area is available. - ✔✔comfortable
Staff is highly ___ and avoids slang and ___ use of phrase-fragments. - ✔✔articulate, excessive
Staff is polite and ___ a ____ tone and ____ pace throughout the interation - ✔✔maintains, gracious,
appropriate
Staff readily ___ and _____ an engaging expression. - ✔✔smiles, maintains
Staff makes ____ and keeps focus on the guest. - ✔✔eye contact
Staff exhibits a ___sense of interest and concern for the guest. - ✔✔genuine
It is not necessary to prompt staff, as they have anticipated all requirements and automatically provided
or offered them. - ✔✔
Channels of communication among staff are consistent and complete-one does not have to fully repeat
themselves and request are conveyed to the appropriate members of service/kitchen staff. - ✔✔
Staff performs the requirements of their department knowledgable and proficiently. Staff can capably
answer questions about the entire hotel or obtains effective and prompt assistance - ✔✔
, the guests name is used ___ as a signal of _____. - ✔✔naturally, recognition
Interactions are closed with ____, _____ remarks. - ✔✔polite, appropriate
All staff encountered are wearing _____, clean and well-fitted uniforms. - ✔✔professional
All staff encountered are extremely _____. - ✔✔well-groomed
Staff maintains ___ posture and behaves ____ in view of the guest. - ✔✔alert, professionally
Staff is discreet and ____ throughout the _____, while remaining attentive. - ✔✔unintrusive, experience
staff does not ___ any request without offering appropriate alternatives. - ✔✔decline
the guest is greeted within one minute at restaurant entry, escorted to table and provided with chair
assistance. - ✔✔
The table is greeted within one minute and appropriate beverages are offered. - ✔✔
Coffee and tea service is presented in a refined manner - ✔✔
Refills are readily offered or provided within one minute of the guest's beverage being fully empty - ✔✔
If asked for menu recommendations, staff can provide helpful information - ✔✔
Staff can helpfully discuss details of menu items - ✔✔
Staff can helpfully discuss beverages offerings - ✔✔
