Business Process
Management 1
IB YEAR 1 PERIOD 3
, CHAPTER 1: UNDERSTANDING PROCESSES AND PROCEDURES
Process: set of interrelated activities designed to transform inputs into outputs; set of
activities documented in a procedure
- Input: what you already have or expect to receive in time to start a step/activity
- May be intangible or a physical object
- May change in some way during the process or stay the same
- Output: what you want to deliver to the customer, so the next step/activity can
proceed
- Customer may be internal (within your company) or external (the end
customer who is paying for your product or service)
- May be intangible but needs to be measurable
- Trigger: signal for a process to start; may be time-based, condition-based, or based
on completion of another process
- Customer: whoever needs the output of the process; may be internal or external
Procedure: way of carrying out a process or activity, standardized, documented set of
ordered activities
- Outlines who performs process activities, in what order, and other relevant
information
- Consists of a process map plus supporting explanation and other needed text; can be
nested
- Work instructions: lowest-level procedures
Process System: model of the business, showing how processes fit together to meet goals
of the company
- Structure in which work instructions fit into
processes, and processes fit together to describe the Waste: spending time or other
working of the business as a whole resources on activities that do not
- Tool to understand work of the business and contribute directly to product,
improving it by finding gaps, identifying waste, and including service products, or not
creating more efficient ways to operate doing something correctly the first
- Processes are interconnected time
- Quality Manual: document defining a company’s
quality policy and system
Purpose of Procedures:
- Providing a model of the business
Management 1
IB YEAR 1 PERIOD 3
, CHAPTER 1: UNDERSTANDING PROCESSES AND PROCEDURES
Process: set of interrelated activities designed to transform inputs into outputs; set of
activities documented in a procedure
- Input: what you already have or expect to receive in time to start a step/activity
- May be intangible or a physical object
- May change in some way during the process or stay the same
- Output: what you want to deliver to the customer, so the next step/activity can
proceed
- Customer may be internal (within your company) or external (the end
customer who is paying for your product or service)
- May be intangible but needs to be measurable
- Trigger: signal for a process to start; may be time-based, condition-based, or based
on completion of another process
- Customer: whoever needs the output of the process; may be internal or external
Procedure: way of carrying out a process or activity, standardized, documented set of
ordered activities
- Outlines who performs process activities, in what order, and other relevant
information
- Consists of a process map plus supporting explanation and other needed text; can be
nested
- Work instructions: lowest-level procedures
Process System: model of the business, showing how processes fit together to meet goals
of the company
- Structure in which work instructions fit into
processes, and processes fit together to describe the Waste: spending time or other
working of the business as a whole resources on activities that do not
- Tool to understand work of the business and contribute directly to product,
improving it by finding gaps, identifying waste, and including service products, or not
creating more efficient ways to operate doing something correctly the first
- Processes are interconnected time
- Quality Manual: document defining a company’s
quality policy and system
Purpose of Procedures:
- Providing a model of the business
