ZENDESK (all Questions solved 100% accurately)

ZENDESK
4x - CORRECT ANSWER-Any customer service interaction is ___ more likely to
drive disloyalty, than loyalty.

70% - CORRECT ANSWER-Support makes up ____ of Zendesk's revenue.

75% - CORRECT ANSWER-______ of most innovative companies use Zendesk
Support.

-lack of agent knowledge/power/insight
-complex or outdated existing systems
-unproductive agents - CORRECT ANSWER-What are the 3 reasons why most
companies are unable to provide great customer support?

-reduce customer effort - CORRECT ANSWER-1 thing Zendesk does to address
how customers can provide better support (1/3)

-reduce agent effort - CORRECT ANSWER-1 thing Zendesk does to address
how customers can provide better support (2/3)

-innovate and scale to stay ahead - CORRECT ANSWER-1 thing Zendesk does
to address how customers can provide better support (3/3)

-Answer Bot
-Embeddables
-Ticket Forms - CORRECT ANSWER-3 Product(s)/features that help reduce
customer effort

-Macros
-Knowledge Capture
-Pathfinder - CORRECT ANSWER-3 Products/Features that help reduce agent
effort

95% - CORRECT ANSWER-Our average CSAT is ____.