HOSP 180 Exam 1 Review | 100% Correct
Answers | Verified | Latest 2024 Version
The course of culinary history was changed by the French Revolution particularly due to ___________
and _____________. - ✔✔The serving of restoratives by M. Boulanger at his all-night tavern; the
emigration of royal chefs to the United States and other parts of the world.
Most diners today expect to be able to pick and choose individual menu items when going out to eat,
but that wasn't always the case. What 19th century innovation formed the foundation for the à la carte
menu we know today? - ✔✔The introduction of the Grande cuisine, a list of suggestions available from
the kitchen
Color, logos, and other branding all play an important role in establishing the identity of a business. This
restaurant chose a color that symbolized purity and an image that represented strength. Can you name
the restaurant? - ✔✔White Castle
The growth of air transportation in the 1950's and 1960's was a boon to the hospitality and tourism
industry in what way? - ✔✔Cross-continental flights took less time and occurred more frequently which
in turn saw more travelers worldwide and created a need for more hotels, restaurants, and other
businesses designed to support traveler's needs.
One of the unique factors of the hospitality industry is that the product produced requires input from
the guest before it is consumed, and this process occurs with nearly every interaction. This is referred to
as ______________. - ✔✔inseparability
Managers and others in the hospitality industry are expected to make ______________ a priority
regardless of the state of economy. - ✔✔return on investment
A key objective of the guest service equation is to ____________. - ✔✔build guest loyalty
An important component of planning your career goal is to complete a(n) _________, which can be used
to help measure your current strengths and opportunities. - ✔✔self-assessment
, Your personal philosophy includes your ________ and _____________________ and provides
prospective employers a look at who you are and what you stand for. - ✔✔beliefs; the way you treat
others.
The first hotel to be franchised in the United States occurred in 1907 when this company franchised the
_______________ hotel. - ✔✔Ritz-Carlton
The leader of franchised hotels globally is _____________. - ✔✔Wyndham Worldwide
Becoming a franchisee has several benefits which include all of the following EXCEPT: - ✔✔required
conformation to the franchisor's agreement
Referral associations and franchises provide similar benefits to properties, but referral associations
typically have: - ✔✔a lower cost.
One of the most important documents used by hotel owners is the ____________. - ✔✔Summary
Operating Statement
An example of a direct economic impact of a hotel to the local community is: - ✔✔the dollars spent by
hotel guests to pay for room and food at the hotel.
The characteristics of a five diamond property as described by AAA are: - ✔✔the highest service levels,
sophistication and offerings.
The UNWTO uses four continents in their classification of hotels which include: Americas, Europe, Asia
Pacific, and ___________. - ✔✔Mideast/Africa
The classification system created by Smith Travel Research is used by the hotel industry and focuses on
__________ as the primary classification method. - ✔✔ADR
This hotel company is the only hotel company to have received the prestigious Malcolm Baldridge
National Quality Award two times. - ✔✔Ritz-Carlton
Answers | Verified | Latest 2024 Version
The course of culinary history was changed by the French Revolution particularly due to ___________
and _____________. - ✔✔The serving of restoratives by M. Boulanger at his all-night tavern; the
emigration of royal chefs to the United States and other parts of the world.
Most diners today expect to be able to pick and choose individual menu items when going out to eat,
but that wasn't always the case. What 19th century innovation formed the foundation for the à la carte
menu we know today? - ✔✔The introduction of the Grande cuisine, a list of suggestions available from
the kitchen
Color, logos, and other branding all play an important role in establishing the identity of a business. This
restaurant chose a color that symbolized purity and an image that represented strength. Can you name
the restaurant? - ✔✔White Castle
The growth of air transportation in the 1950's and 1960's was a boon to the hospitality and tourism
industry in what way? - ✔✔Cross-continental flights took less time and occurred more frequently which
in turn saw more travelers worldwide and created a need for more hotels, restaurants, and other
businesses designed to support traveler's needs.
One of the unique factors of the hospitality industry is that the product produced requires input from
the guest before it is consumed, and this process occurs with nearly every interaction. This is referred to
as ______________. - ✔✔inseparability
Managers and others in the hospitality industry are expected to make ______________ a priority
regardless of the state of economy. - ✔✔return on investment
A key objective of the guest service equation is to ____________. - ✔✔build guest loyalty
An important component of planning your career goal is to complete a(n) _________, which can be used
to help measure your current strengths and opportunities. - ✔✔self-assessment
, Your personal philosophy includes your ________ and _____________________ and provides
prospective employers a look at who you are and what you stand for. - ✔✔beliefs; the way you treat
others.
The first hotel to be franchised in the United States occurred in 1907 when this company franchised the
_______________ hotel. - ✔✔Ritz-Carlton
The leader of franchised hotels globally is _____________. - ✔✔Wyndham Worldwide
Becoming a franchisee has several benefits which include all of the following EXCEPT: - ✔✔required
conformation to the franchisor's agreement
Referral associations and franchises provide similar benefits to properties, but referral associations
typically have: - ✔✔a lower cost.
One of the most important documents used by hotel owners is the ____________. - ✔✔Summary
Operating Statement
An example of a direct economic impact of a hotel to the local community is: - ✔✔the dollars spent by
hotel guests to pay for room and food at the hotel.
The characteristics of a five diamond property as described by AAA are: - ✔✔the highest service levels,
sophistication and offerings.
The UNWTO uses four continents in their classification of hotels which include: Americas, Europe, Asia
Pacific, and ___________. - ✔✔Mideast/Africa
The classification system created by Smith Travel Research is used by the hotel industry and focuses on
__________ as the primary classification method. - ✔✔ADR
This hotel company is the only hotel company to have received the prestigious Malcolm Baldridge
National Quality Award two times. - ✔✔Ritz-Carlton
