Chapter 8; Leadership in Management

Chapter 8; Leadership in Management Leadership - taking a company and its employees in a direction based upon a vision Good leaders manage others by... - inspiring them. What else is there to being a leader (besides being in charge)? - know their business and the capabilities of their employees, analyze current trends, steer their business on the right course, provide vision, inspire others, make sure that the basic operations of an organization are running smoothly, make sure office duties get done, and sustaining several qualities. Why are some managers not leaders? - they may focus on specific tasks to make sure work gets done, but may not be visionaries or inspire others. Where else is good leadership observed/required? - nonprofits, education, and sports What are some qualities in a leader? - motivation, confidence, communication skills, and integrity What are the three components of motivation? - inspiring others, initiative, and having a goal How can leaders inspire others? - with their energy, enthusiasm, and charisma as well as their personal efforts. Initiative - the ability to act and make decisions without the help or advice of others. Involves risk. People with initiative do not wait to be told what to do. A true leader is motivated by... - a vision A true leader uses vision to... - inspire others MOST IMPORTANTLY, motivation means... - having a goal in mind What did Martin Luther King Jr. accomplish in his "I Have a Dream" speech? - painted a vivid picture of a future in which all people were treated equally; Congress passed the Civil Rights Act of 1964 as a result. Self-confidence - knowing what to do and taking action Self-assurance - makes others feel confident in their leader's abilities The more others are convinced that their leader ____________________, the more _______________ they will have in him or her. - knows what to do; confidence A confident leader is also..... - decisive People have confidence in a leader who is _______________________________. - willing to make decisions and learn from them. Human Relations - the study of how people interact in the workplace and how communication can be improved. Being able to communicate and discuss employee issues helps leaders ____________________. - deal effectively with different situations. What is the purpose of a human relations department? - handles employee hiring, records, and problems Who typically has a human relations department? - Large businesses To deal with some human relations problems, leaders have to apply ___________________________. - conflict resolution techniques. Mentor - trusted counselor or guide; usually have more experience than the people they counsel. Why does good leadership involve good mentoring? - by listening to people, to be informed about what they are doing, and what their strengths and weaknesses are, leaders can better understand employees and their needs. (especially important when working with teams and trying to increase productivity) Helps leaders communicate the types of behavior that are considered acceptable at the organization. Integrity - adherence to a code of ethical values such as honesty, loyalty, and fairness. What is the most highly valued quality in a leader? - Integrity (answer to a question) What is the result if a leader is willing to sacrifice the quality of their product to make a bigger profit? - people are not going to have much faith in their vision. How can leadership skills be developed? - • through reading books, watching videos, and taking courses on leadership. • by working with someone who has leadership ability and studying what he or she does. • by joining a club, a team, a drama group, or a community organization. • by taking initiative at school, at work, or in club activities. True or False: Leaders are born and not made - FALSE; while some people have natural leadership abilities, others can develop them over time. Who is often mistaken for a natural born leader? - a person with charisma, such as a star athlete or a popular person in class How are leadership qualities learned? - through knowledge and experience What skills must be drawn upon to manage/lead activities successfully? - human relations, communication, networking, problem solving, and decision-making skills What are the three basic styles of leadership? - autocratic, democratic, and free-reign True or False; many leaders use one or more styles of leadership. - TRUE autocratic leadership - one person runs everything and makes all decisions without consulting others. When is autocratic leadership useful? - situations in which it's important to obey orders without question. Firefighters, combat troops, and police officers have autocratic leadership Characteristics of Autocratic Leaders/Leadership - * expect their orders to be obeyed without question. * assume others must have decisions made for them * workers have to be watched all the time What is the main issue with autocratic leadership? - many people don't like working for an autocratic leader Democratic leadership - style in which managers work with employees to make decisions. Characteristics of Democratic Leaders/Leadership - * everyone meets, discusses a situation, and listens to each other's opinions. * New ideas are encouraged in such workplace environments. * Leaders still make the final decisions, but might explain their reasons for making them. * Leader assumes that people have ideas and are inclined to contribute. Free-reign leadership - style in which the leader to set goals for managers and employees and then leave them alone to get the job done. Places the most trust and confidence in workers Characteristics of Free-reign Leaders/Leadership - * leaders deal with broader decision making. * have to be available to answer questions and resolve problems. * delegate * places most trust in employees and managers delegating - giiving managers and employees the power to run things and make decisions What are the reasons for leaders to delegate? - • The managers do not have time to do everything. • The managers can focus on more important work. • Employees have more ownership of the production process. • Employees have a chance to develop their own potential What are reasons NOT to delegate? - * shifting responsibility because of laziness or a lack of interest or self-confidence is not good leadership. * Choosing the right people to delegate power to is a test of your leadership skills. (hiring workers who are experienced, reliable, and knowledgeable leads to success.) Thirty to forty years ago, what was the main style used in most U.S. businesses? - autocratic leadership (answer to a question) Self-managed teams - work groups that supervise themselves. The manager's role is replaced by the team leader's role. As companies learned the value of giving workers more power, they started using ________________________. - a more democratic or free-rein style. The use of the self-managed team approach started in _______ and came to the United States in the l980s - Japan What role does the leader play in a self-managed team? - the leader is a team player rather than a boss. A team leader makes decisions with the team rather than alone. Characteristics of Self-managed Team Leadership - * leader learns a range of jobs instead of just one. * team usually works on a single project, such as designing a video game. (the project is more goal- oriented rather than task-oriented.) How are self-managed teams organized? - either the team selects one team leader, or each team member employs specialized skills, but there is no team leader What is the job of a leader in the first organization method of self-managed teams? - A team leader is not so much a manager as a team captain. If you are a team leader, your job is not to give orders but to motivate your team and get the members to work toward a shared goal. Team members usually evaluate each other's performance. Theory of Self-managed teams - the whole is greater than the sum of its parts. Advantages of Self-Managed Teams - * They are more goal-oriented than task-oriented. * Team members have a chance to learn each other's job and obtain new skills. * Team members learn to participate and cooperate. * Self-managed teams learn to solve their own problems. What is the main disadvantage of self-managed teams? - some people do not have the skills and initiative to work together productively.