IHOP Server Test 100% Correct Answers Verified Latest 2024 Version

what is the platinum rule of guest service - treat guests as they want to be treated surveys reveal that guests have three basic expectations about the way want to be treated in our restaurant. - be there for me, listen to me, treat me nicely in general there are three type of guest - fast friendly exact when giving their order a guest tells you id like a cheese burger well done tomato on the side bun toasted with no butter and fries extra crispy this guest is - exact when seating a guest the guest strikes up a conversation with the hostess about how many years they have been coming to this ihop and all the great memories they have here. the guest is - friendly while waiting in the lobby to be seated a guest repeatedly asks when their table will be ready this guest is - fast define the last process for resolving a guest concern - listen apologize solve thank what is the best way to ensure your voice comes out across the telephone as warm and energetic - smile when talking which statement best describes the greeting you should give when answering the phone - good morning thank you for calling ihop on central this is ashley how may help you based on what you've learned, which statement about our guests is most true - our guests care most about being treated with warm and friendly service that meets their needswhat is the proper procedure for washing your hands - turn on water to as hot as u can handle apply soap lather hands and wrists up to elbows for 20 seconds rinse dry with hand dryer or single use disposable paper towel and shut off water with towel why is it important to be in proper uniform - appearance safety and sanitation safety and sanitation are our biggest priority how the guest sees me reflects on the restaurant and what our standards our what are the guest's choices of accompaniment for all omelettes(except simple and fit) - 3 buttermilk pancakes, hash browns toast seasonal mixed fruit or 3 flavored pancakes how many pancakes are served witht rooty tooty fresh and fruity pancakes - 4 pancakes what automatically accompanies the simple and fit veggie omelette - 4oz mixed fruit what kind of breakfast meat comes with the breakfast sampler - 2 bacon 2 ham 2 sausage a split decision breakfast consist of - 2 triangles of french toast 2 eggs 2 bacon 2 sausage 2 buttermilk pancakes how many pancakes are served with our savory crepes menu items - none what are the choices of french toast for the create your own french toast - original, strawberry banana, banana foster, berry berry, cinnamon swirl, or stuff french toast what is denver mix - equal parts diced onions and diced bell peppers what accompanies all large salads - nothing what is the difference between over easy and over medium eggs - the whites around the yolk are firm for over medium eggs and soft for over easy why should you never use a glass to scoop ice - it is unsanitary and the glass may break