PROSERVE ALCOHOL LICENSE
TESTPrimary Service Providers
Primary Service Providers - ANS-Bartenders
Food and beverage servers
Clerks at a liquor store
Maitres d'
Supervisors
Managers
Liquor agency representatives
Greeters, hosts and hostesses
Delivery service staff
Ticket-takers and sellers
Security staff
Primary service providers are people who are connected with liquor service or sales and
have direct contact with customers or guests.
Secondary Service Providers - ANS-Parking attendants
Bussers
Stock clerks
Maintenance personnel
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
Janitorial staff
Secondary service providers do not sell or serve liquor themselves, but they do work in
a place where liquor is served or sold. They usually do not have direct contact with
customers or guests.
, Duty Of Care - ANS-Responsibility to your customers to make sure liquor is sold or
served in a safe and responsible way. You must make sure that no one is hurt because
of the way you've done your job.
As a manager, supervisor or special event host, how will I know when I have a duty of
care? - ANS-When following laws and policies to do business or have an event.
When servers report a problem with someone who may have had too much to drink.
To help staff or volunteers to slow service when needed, or to say "No" (stop service) to
people who appear to have had too much to drink.
To help staff or volunteers manage problem customers or guests who may have had too
much to drink.
To help deal with a customer or guest who may have had too much to drink, but insists
on driving.
Training staff to make sure that liquor is not sold, served or given to minors.
As a manager, supervisor or special event host, how can I do my duty of care when I
am at work? - ANS-Work with other staff to make house policies for safe service. Make
sure these policies are followed during all hours of operation.
Working in less crowded areas and having enough staff on shift means it is easier to
watch how much customers or guests have had to drink.
This helps staff notice when someone appears to have had too much to drink, so
problem situations can be dealt with quickly and safely.
I can have a plan to help people who appear to have had too much to drink get home in
a safe way. Help all workers know what to do before their shift starts.
I can help new workers to do their duty of care when a customer who appears to have
had too much to drink comes in.
I need to make sure all workers are trained to check ID and know how to stop selling or
serving to guests who appear to have had too much to drink but want to buy more
liquor.
TESTPrimary Service Providers
Primary Service Providers - ANS-Bartenders
Food and beverage servers
Clerks at a liquor store
Maitres d'
Supervisors
Managers
Liquor agency representatives
Greeters, hosts and hostesses
Delivery service staff
Ticket-takers and sellers
Security staff
Primary service providers are people who are connected with liquor service or sales and
have direct contact with customers or guests.
Secondary Service Providers - ANS-Parking attendants
Bussers
Stock clerks
Maintenance personnel
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
Janitorial staff
Secondary service providers do not sell or serve liquor themselves, but they do work in
a place where liquor is served or sold. They usually do not have direct contact with
customers or guests.
, Duty Of Care - ANS-Responsibility to your customers to make sure liquor is sold or
served in a safe and responsible way. You must make sure that no one is hurt because
of the way you've done your job.
As a manager, supervisor or special event host, how will I know when I have a duty of
care? - ANS-When following laws and policies to do business or have an event.
When servers report a problem with someone who may have had too much to drink.
To help staff or volunteers to slow service when needed, or to say "No" (stop service) to
people who appear to have had too much to drink.
To help staff or volunteers manage problem customers or guests who may have had too
much to drink.
To help deal with a customer or guest who may have had too much to drink, but insists
on driving.
Training staff to make sure that liquor is not sold, served or given to minors.
As a manager, supervisor or special event host, how can I do my duty of care when I
am at work? - ANS-Work with other staff to make house policies for safe service. Make
sure these policies are followed during all hours of operation.
Working in less crowded areas and having enough staff on shift means it is easier to
watch how much customers or guests have had to drink.
This helps staff notice when someone appears to have had too much to drink, so
problem situations can be dealt with quickly and safely.
I can have a plan to help people who appear to have had too much to drink get home in
a safe way. Help all workers know what to do before their shift starts.
I can help new workers to do their duty of care when a customer who appears to have
had too much to drink comes in.
I need to make sure all workers are trained to check ID and know how to stop selling or
serving to guests who appear to have had too much to drink but want to buy more
liquor.
