Proserve Certification
what is a primary provider - ANS-have direct contact with patrons; security staff monitor
customers upon arrival or departure, observe their behaviour and may see liquor being
hidden
what roles are primary providers - ANS-Bartenders, servers, greeters, hosts and
delivery service drivers
Licensed premises owners who are directly responsible for managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include the
sampling of liquor products
Drink ticket-takers and sellers
Security staff
what is a secondary provider - ANS-do not sell, serve or deliver liquor, but they do work
at places where liquor is served or sold; they do not usually have direct contact with
patrons
what roles are secondary providers - ANS-Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
AGLC - ANS-Alberta Gaming, Liquor & Cannabis (website: aglc.ca)
alcohol/liquor - ANS-beverages that are intended for human consumption containing
over 1% alcohol by volume (e.g., spirits, wine, liqueur, cider or beer
alcohol poisoning - ANS-caused by drinking too much alcohol at one time; can cause
coma and/or death
blood alcohol concentration (BAC) - ANS-measurement of pure alcohol in a person's
blood; measured as milligrams percent (mg %)
, when is someone legally impaired - ANS-if their BAC is over .08%
binge drinking - ANS-men: drinking five or more alcoholic drinks at one sitting
women: four or more drinks
blackouts - ANS-a temporary condition that affects memory and is characterized by a
sense of lost time; it is often caused by drinking a large amount of alcohol on one
occasion
duty of care - ANS-an obligation to ensure liquor is sold, served or delivered in safe and
responsible ways
bootlegging - ANS-the act of making of transporting alcoholic liquor for sale illegally;
buying alcohol from a store and selling it as a second-party sale to a minor or an
intoxicated person
You can exercise duty of care to your customers by - ANS-Preventing them from getting
intoxicated.
Keeping them safe from harm and preventing them from doing harm to other people.
liability - ANS-being legally responsible for damage or harm to another person or
property
last call - ANS-the last chance for a person to get an alcoholic drink before the
establishment closes
incapacitate - ANS-making someone unable to do things in a normal way, or in the way
they intend
intoxicant - ANS-smth that causes a person to become intoxicated
common carriers - ANS-transportation companies that provide service to the public
how many drinks are you allowed to serve after 1 am - ANS-a maximum of two (2)
standard servings may be sold or served to a patron after 1:00 a.m
standard liquor servings - ANS-a. spirits and liqueurs - 28.5 mL (1 oz);
b. wine - 142 mL (5 oz);
c. bottled/canned beer - 341 mL/bottle or 355 mL/can;
d. draught beer - 341 mL (12 oz); and
what is a primary provider - ANS-have direct contact with patrons; security staff monitor
customers upon arrival or departure, observe their behaviour and may see liquor being
hidden
what roles are primary providers - ANS-Bartenders, servers, greeters, hosts and
delivery service drivers
Licensed premises owners who are directly responsible for managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include the
sampling of liquor products
Drink ticket-takers and sellers
Security staff
what is a secondary provider - ANS-do not sell, serve or deliver liquor, but they do work
at places where liquor is served or sold; they do not usually have direct contact with
patrons
what roles are secondary providers - ANS-Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
AGLC - ANS-Alberta Gaming, Liquor & Cannabis (website: aglc.ca)
alcohol/liquor - ANS-beverages that are intended for human consumption containing
over 1% alcohol by volume (e.g., spirits, wine, liqueur, cider or beer
alcohol poisoning - ANS-caused by drinking too much alcohol at one time; can cause
coma and/or death
blood alcohol concentration (BAC) - ANS-measurement of pure alcohol in a person's
blood; measured as milligrams percent (mg %)
, when is someone legally impaired - ANS-if their BAC is over .08%
binge drinking - ANS-men: drinking five or more alcoholic drinks at one sitting
women: four or more drinks
blackouts - ANS-a temporary condition that affects memory and is characterized by a
sense of lost time; it is often caused by drinking a large amount of alcohol on one
occasion
duty of care - ANS-an obligation to ensure liquor is sold, served or delivered in safe and
responsible ways
bootlegging - ANS-the act of making of transporting alcoholic liquor for sale illegally;
buying alcohol from a store and selling it as a second-party sale to a minor or an
intoxicated person
You can exercise duty of care to your customers by - ANS-Preventing them from getting
intoxicated.
Keeping them safe from harm and preventing them from doing harm to other people.
liability - ANS-being legally responsible for damage or harm to another person or
property
last call - ANS-the last chance for a person to get an alcoholic drink before the
establishment closes
incapacitate - ANS-making someone unable to do things in a normal way, or in the way
they intend
intoxicant - ANS-smth that causes a person to become intoxicated
common carriers - ANS-transportation companies that provide service to the public
how many drinks are you allowed to serve after 1 am - ANS-a maximum of two (2)
standard servings may be sold or served to a patron after 1:00 a.m
standard liquor servings - ANS-a. spirits and liqueurs - 28.5 mL (1 oz);
b. wine - 142 mL (5 oz);
c. bottled/canned beer - 341 mL/bottle or 355 mL/can;
d. draught beer - 341 mL (12 oz); and
