McDonald's Crew Trainer Test Study Guide |
100% Correct Answers | Verified | Latest
2024 Version
What is the sauce policy? - ✔✔The sauce policy is a guide we use to determine how many sauces a
customer gets in relation to the food they ordered. We use this policy to ensure consistency to our
customers and to help control food cost.
The sauce policy is as follows: - ✔✔
nuggets:
4pc-1
6pc-1
10pc-2
20pc-3
tenders:
2pc-1
4pc-1
6pc-2
10pc-3
fries:
sm-1
med-2
lg-3
What are the 6 steps of service? - ✔✔The 6 steps of service are the procedures we use in taking and
preparing customers' orders, to again ensure consistency to out customers.
The 6 steps of service: - ✔✔
1. Greet the customer- "hi how can I help you today" or some variation of this, you must say HI or HELLO
to the customer.
2. Take the order- use smart order taking, suggestive sell etc.
,3. Take the money- say "out of" so both you and the customer know what they are paying with and there
is no confusion on the change.
4. Assemble the order- fries and ice cream ALWAYS last, oatmeal always first.
5. Present the order- call the order out by its number and the main item.
6. Repeat business- "thank you please come again".
What are the 5 steps to customer recovery? - ✔✔This is the correct procedure to follow when dealing
with a customer complaint.
The 5 steps to customer recovery: - ✔✔1. Introduce yourself- let them know who you are, use their
name, and make it personal. Listen attentively, do not interrupt and never argue.
2. Offer a sincere apology- they expect and deserve it.
3. Make it right- do whatever it takes to make them happy.
4. Fix it operationally- find out what went wrong and why to cause the complaint and reassure the
customer you'll fix it for the future.
5. Go for the "wow"- go above and beyond their expectations and build a relationship for future visits.
What are enemies of the vats? - ✔✔Certain things cause our oil to become old more quickly, for this
reason we call them "enemies of the vats" and try to avoid contact with these items and the oil at all
times.
What are the 7 enemies of the vats? - ✔✔1. water
2. heat
3. air
4. time
5. carbon
6. detergent
7. salt
What are the 3 ups? - ✔✔1. Back up: when you have nothing to do in your area the first thing you should
do is look to see if you can assist in another area.
2. Clean up: if no one needs help, you should clean up.
, 3. Stock up: if you have no customers and no one else needs help and the store is clean then you should
begin to stock up.
Why do we use smart order taking? - ✔✔we use smart order taking to help make the order taking time
and total experience time shorter
Smart order taking: - ✔✔smart order taking means to always suggest the customer with an option- don't
ask them what they want.
EX:
If they ask for a number 1 you say "is that large with a coke?"
If they order nuggets you say "would you like bbq sauce with that"
If they order a salad suggest crispy or grilled don't ask which one, same goes for happy meals etc.
You should ALWAYS suggest the more expensive option so you always ask if they want the meal/drink/fry
etc large.
What are holding times? - ✔✔Holding times are how long a product is good for after it has been cooked.
French fries are good for 7 minutes, hash browns are good for 10.
These are the holding times for products you should know: - ✔✔Pies: 4 hours
Cookies: 4 hours
Sweet tea: 8 hours
Unsweet tea: 8 hours
Iced coffee: 12 hours
Urn liner: 24 hours
What do holding times mean? - ✔✔This means that after the holding times on the items has past, it
needs to be wasted because it is no longer good.
What are the three characteristics of french fries that our customers expect? - ✔✔Hot, fresh, salty
List in proper order of assembly: big mac, oatmeal, med drink, large fries, 2 apple pies, and a salad. -
✔✔1- oatmeal
100% Correct Answers | Verified | Latest
2024 Version
What is the sauce policy? - ✔✔The sauce policy is a guide we use to determine how many sauces a
customer gets in relation to the food they ordered. We use this policy to ensure consistency to our
customers and to help control food cost.
The sauce policy is as follows: - ✔✔
nuggets:
4pc-1
6pc-1
10pc-2
20pc-3
tenders:
2pc-1
4pc-1
6pc-2
10pc-3
fries:
sm-1
med-2
lg-3
What are the 6 steps of service? - ✔✔The 6 steps of service are the procedures we use in taking and
preparing customers' orders, to again ensure consistency to out customers.
The 6 steps of service: - ✔✔
1. Greet the customer- "hi how can I help you today" or some variation of this, you must say HI or HELLO
to the customer.
2. Take the order- use smart order taking, suggestive sell etc.
,3. Take the money- say "out of" so both you and the customer know what they are paying with and there
is no confusion on the change.
4. Assemble the order- fries and ice cream ALWAYS last, oatmeal always first.
5. Present the order- call the order out by its number and the main item.
6. Repeat business- "thank you please come again".
What are the 5 steps to customer recovery? - ✔✔This is the correct procedure to follow when dealing
with a customer complaint.
The 5 steps to customer recovery: - ✔✔1. Introduce yourself- let them know who you are, use their
name, and make it personal. Listen attentively, do not interrupt and never argue.
2. Offer a sincere apology- they expect and deserve it.
3. Make it right- do whatever it takes to make them happy.
4. Fix it operationally- find out what went wrong and why to cause the complaint and reassure the
customer you'll fix it for the future.
5. Go for the "wow"- go above and beyond their expectations and build a relationship for future visits.
What are enemies of the vats? - ✔✔Certain things cause our oil to become old more quickly, for this
reason we call them "enemies of the vats" and try to avoid contact with these items and the oil at all
times.
What are the 7 enemies of the vats? - ✔✔1. water
2. heat
3. air
4. time
5. carbon
6. detergent
7. salt
What are the 3 ups? - ✔✔1. Back up: when you have nothing to do in your area the first thing you should
do is look to see if you can assist in another area.
2. Clean up: if no one needs help, you should clean up.
, 3. Stock up: if you have no customers and no one else needs help and the store is clean then you should
begin to stock up.
Why do we use smart order taking? - ✔✔we use smart order taking to help make the order taking time
and total experience time shorter
Smart order taking: - ✔✔smart order taking means to always suggest the customer with an option- don't
ask them what they want.
EX:
If they ask for a number 1 you say "is that large with a coke?"
If they order nuggets you say "would you like bbq sauce with that"
If they order a salad suggest crispy or grilled don't ask which one, same goes for happy meals etc.
You should ALWAYS suggest the more expensive option so you always ask if they want the meal/drink/fry
etc large.
What are holding times? - ✔✔Holding times are how long a product is good for after it has been cooked.
French fries are good for 7 minutes, hash browns are good for 10.
These are the holding times for products you should know: - ✔✔Pies: 4 hours
Cookies: 4 hours
Sweet tea: 8 hours
Unsweet tea: 8 hours
Iced coffee: 12 hours
Urn liner: 24 hours
What do holding times mean? - ✔✔This means that after the holding times on the items has past, it
needs to be wasted because it is no longer good.
What are the three characteristics of french fries that our customers expect? - ✔✔Hot, fresh, salty
List in proper order of assembly: big mac, oatmeal, med drink, large fries, 2 apple pies, and a salad. -
✔✔1- oatmeal
