Qualtrics CX Certification Exam - Part 1
Which question type would be most suitable for you to display a set of instructions, an
introduction, or a static consent form in your survey? - ANS-Descriptive Text and
Graphic questions are excellent for including a static introduction or instructions in your
survey. Though they're called "questions," they don't actually have any answer choice
options, so only text and graphics are displayed to the survey participants.
Which specialty question type requires setup outside of Qualtrics; for example, with the
aid of an Excel spreadsheet or another application that formats CSV files. - ANS-Drill
Down questions are unique in that they require set up outside of Qualtrics. In Excel ( or
another program that formats CSV files), create a column for each drop-down menu you
would like included in your Drill Down
A colleague shared their project with you, but you can't edit it. The Edit Survey button is
grayed out in the Project Actions dropdown on the Projects page. Why is this
happening? - ANS-Your colleague forgot to give you Edit access to the shared survey. If
your colleague deletes shared survey, that survey will also be removed from your
account. With sharing, there is no need to import anything either.
True or False: Once I have deleted a question, it can never be restored. - ANS-Deleted
questions remain in the trash folder you can find in the bottom of your survey editor.
What is the best way to import questions from one of your own previously created
surveys? - ANS-Import Questions From menu, choose My Surveys instead of the
Qualtrics Library. Then choose the survey you want to take your questions from and
select all the questions you want to import.
True or False: To insert a pre-made demographics or satisfaction scale question from
the Qualtrics Library, choose Import Questions From, then Select Qualtrics Library,
followed by Survey Library. - ANS-Select Qualtrics Library, then Survey Library, and
then the appropriate category. From there, you can click on different questions to
preview them (note that not all questions will preview correctly; some use customer
code and therefore need to be inserted to be viewed properly). When you're ready,
select the question you want and click Import. Once it's been added to your survey, you
can edit the question as normal.
Which question type would be most suitable for you to display a set of instructions, an
introduction, or a static consent form in your survey? - ANS-Descriptive Text and
Graphic questions are excellent for including a static introduction or instructions in your
survey. Though they're called "questions," they don't actually have any answer choice
options, so only text and graphics are displayed to the survey participants.
Which specialty question type requires setup outside of Qualtrics; for example, with the
aid of an Excel spreadsheet or another application that formats CSV files. - ANS-Drill
Down questions are unique in that they require set up outside of Qualtrics. In Excel ( or
another program that formats CSV files), create a column for each drop-down menu you
would like included in your Drill Down
A colleague shared their project with you, but you can't edit it. The Edit Survey button is
grayed out in the Project Actions dropdown on the Projects page. Why is this
happening? - ANS-Your colleague forgot to give you Edit access to the shared survey. If
your colleague deletes shared survey, that survey will also be removed from your
account. With sharing, there is no need to import anything either.
True or False: Once I have deleted a question, it can never be restored. - ANS-Deleted
questions remain in the trash folder you can find in the bottom of your survey editor.
What is the best way to import questions from one of your own previously created
surveys? - ANS-Import Questions From menu, choose My Surveys instead of the
Qualtrics Library. Then choose the survey you want to take your questions from and
select all the questions you want to import.
True or False: To insert a pre-made demographics or satisfaction scale question from
the Qualtrics Library, choose Import Questions From, then Select Qualtrics Library,
followed by Survey Library. - ANS-Select Qualtrics Library, then Survey Library, and
then the appropriate category. From there, you can click on different questions to
preview them (note that not all questions will preview correctly; some use customer
code and therefore need to be inserted to be viewed properly). When you're ready,
select the question you want and click Import. Once it's been added to your survey, you
can edit the question as normal.
