SCM 300 DAVILA ASU FINAL
What is a process? - CORRECT ANSWER-mini supply chain within an
organization.
tiny cells in the bones
Any activity or group of activities that takes an input, adds value to it, and
provides an output to an internal or external customer.
recipe for pizza example - CORRECT ANSWER-Recipe = business process
manage from afar
guiding someone to success
Process Maps (Flowcharts) - CORRECT ANSWER-A diagram made up of a
series of symbols that maps a process. Each symbol represents a different step
or activity in the process. The chart aids in building a quality process and
identifying points of concern in terms of managing and delivering quality.
Critical Paths - CORRECT ANSWER-longest path out of all options
Crashing - CORRECT ANSWER-when you lower the length of your critical path
Process Maps symbols - CORRECT ANSWER-Rectangle: task or operation
(what size pizza)
Diamond: decision point (pickup or delivery) answer takes us in one direction or
the other
skinny Arrow: which direction things go
Oval: Terminator, entry or exit point
Rectangle within rectangle: process within it's own (hand order to people making
pizza, and then have to wait until its done to be boxed up.)
Box Arrow: transportation
Circle: inspection
Box D: delay
Connector: move parts to different pages.
Series vs. Parallel - CORRECT ANSWER-Use Series for pizza example, there's
only one way to go. Parallel there's lots of ways to go
,Why do we measure? - CORRECT ANSWER-can motivate good behavior
help us manage from afar
help us manage large numbers of resources, outcomes
makes decisions
help identify/establish standards - design and performance
Whats a good metric? - CORRECT ANSWER-metrics that motivate companies to
work toward outcomes that favor both sides of a supply chain relationship is vital.
measurable
easily understood
attainable
types of metrics - CORRECT ANSWER-descriptive - what happened?
predictive - what could happen?
prescriptive - what should we do?
discovery - things we don't know, weren't looking for. questions and answers we
didn't know existed.
bad metric - CORRECT ANSWER-GPA - plague on education
can cause poor outcomes
lower morale
processes not being manageable
high costs and low efficiency when employees push for perfection
Process Velocity - CORRECT ANSWER-A measure of how long a unit sits in a
process versus the amount of work time that is expended on the unit. optimal
time is when it doesn't sit in inventory. 1.0 process velocity
Capacity Utilization - CORRECT ANSWER-A ratio of the amount of product
produced by a manufacturing process versus the maximum capacity of that
facility.
what they're producing/what they can produce
Cash to Cash Cycle - CORRECT ANSWER-A measure of the number days
between the time a company pays their supplier for inventory and the time that
same company is paid for the same inventory by their customer.
, Quality - CORRECT ANSWER-The ability of a product or service to meet a
consumer's expectations.
products vs services
Dimensions of Quality (cars, phones, clothing, tv) - CORRECT
ANSWER-performance
reliability
durability
features
aesthetics
reputation/brand
serviceability
service response
Dimensions of quality: service - CORRECT ANSWER-time
timely
complete
accurate
responsive
courtesy
consistent
accessible
convenient
Awards and Certifications - CORRECT ANSWER-Some organizations utilize
certifications and awards to self-assess and also to motivate employees to focus
on quality within the organization
ISO 9000 - international quality certification that helps orgs to understand the
basics of quality management.
TQM - CORRECT ANSWER-Total Quality Management
one of the oldest
As the name would suggest, Total Quality Management seeks to address the
management of quality at all levels of an organization and/ or supply chain.
What is a process? - CORRECT ANSWER-mini supply chain within an
organization.
tiny cells in the bones
Any activity or group of activities that takes an input, adds value to it, and
provides an output to an internal or external customer.
recipe for pizza example - CORRECT ANSWER-Recipe = business process
manage from afar
guiding someone to success
Process Maps (Flowcharts) - CORRECT ANSWER-A diagram made up of a
series of symbols that maps a process. Each symbol represents a different step
or activity in the process. The chart aids in building a quality process and
identifying points of concern in terms of managing and delivering quality.
Critical Paths - CORRECT ANSWER-longest path out of all options
Crashing - CORRECT ANSWER-when you lower the length of your critical path
Process Maps symbols - CORRECT ANSWER-Rectangle: task or operation
(what size pizza)
Diamond: decision point (pickup or delivery) answer takes us in one direction or
the other
skinny Arrow: which direction things go
Oval: Terminator, entry or exit point
Rectangle within rectangle: process within it's own (hand order to people making
pizza, and then have to wait until its done to be boxed up.)
Box Arrow: transportation
Circle: inspection
Box D: delay
Connector: move parts to different pages.
Series vs. Parallel - CORRECT ANSWER-Use Series for pizza example, there's
only one way to go. Parallel there's lots of ways to go
,Why do we measure? - CORRECT ANSWER-can motivate good behavior
help us manage from afar
help us manage large numbers of resources, outcomes
makes decisions
help identify/establish standards - design and performance
Whats a good metric? - CORRECT ANSWER-metrics that motivate companies to
work toward outcomes that favor both sides of a supply chain relationship is vital.
measurable
easily understood
attainable
types of metrics - CORRECT ANSWER-descriptive - what happened?
predictive - what could happen?
prescriptive - what should we do?
discovery - things we don't know, weren't looking for. questions and answers we
didn't know existed.
bad metric - CORRECT ANSWER-GPA - plague on education
can cause poor outcomes
lower morale
processes not being manageable
high costs and low efficiency when employees push for perfection
Process Velocity - CORRECT ANSWER-A measure of how long a unit sits in a
process versus the amount of work time that is expended on the unit. optimal
time is when it doesn't sit in inventory. 1.0 process velocity
Capacity Utilization - CORRECT ANSWER-A ratio of the amount of product
produced by a manufacturing process versus the maximum capacity of that
facility.
what they're producing/what they can produce
Cash to Cash Cycle - CORRECT ANSWER-A measure of the number days
between the time a company pays their supplier for inventory and the time that
same company is paid for the same inventory by their customer.
, Quality - CORRECT ANSWER-The ability of a product or service to meet a
consumer's expectations.
products vs services
Dimensions of Quality (cars, phones, clothing, tv) - CORRECT
ANSWER-performance
reliability
durability
features
aesthetics
reputation/brand
serviceability
service response
Dimensions of quality: service - CORRECT ANSWER-time
timely
complete
accurate
responsive
courtesy
consistent
accessible
convenient
Awards and Certifications - CORRECT ANSWER-Some organizations utilize
certifications and awards to self-assess and also to motivate employees to focus
on quality within the organization
ISO 9000 - international quality certification that helps orgs to understand the
basics of quality management.
TQM - CORRECT ANSWER-Total Quality Management
one of the oldest
As the name would suggest, Total Quality Management seeks to address the
management of quality at all levels of an organization and/ or supply chain.
