SCM 300 DAVILA ASU FINAL
Business Process - CORRECT ANSWER--a documented series of activities
-effectively and efficiently take an input, add value to it, and provide an output to
an internal or external customer
-help create high quality outputs on a very consistent basis (like a recipe)
-a step-by-step explanation that considers and answers every questions before it
is asked
-mini supply chain within an organization, tiny cells in the bones
Benefits of Excellent Business Process - CORRECT ANSWER--consistency of
outputs
-allows facilities to be managed from afar
-ability to grow (easier to replicate new locations)
Characteristics of a Good Process - CORRECT ANSWER--good intentions (goal
oriented, effective, efficient, stakeholder consideration)
-reproducible results (predictable, documented and understood, meets capacity
and expected demand)
-measurable and manageable (valuable metrics, use data to learn/improve)
Relationship between business processes and supply chain (importance) -
CORRECT ANSWER--similar to a supply chain since it is a series of
interconnected and interdependent processes
-each process is a mini supply chain
-managing from a distance
-bigger requires better business processes
-top managers understand business processes
Common Reasons for Bad Processes - CORRECT ANSWER--never was good
-used to be good
-has limitation
"Never was good" reason - CORRECT ANSWER--ambiguity (process designers
need to understand the goals for the process and the customer)
-misalignment between goal of process and the process
,-miscommunication (process might be designed well but doesn't align with goals)
"Used to be good" reason - CORRECT ANSWER--market evolution (new and
better technology so old process isn't as good)
-miscommunication
-ex. Tortas de Fuego experience (they are slipping in new location)
"Limitation" reason - CORRECT ANSWER--development of poor or limited
processes
-ex. lack of appropriate tools, technology, service rates, employees get tired,
things break
Cow Path Theory - CORRECT ANSWER--effective does not always mean
efficient
-tried to find the water and got lucky once
-should the cow try to find another way that's more effective or just do it the way
that it did before?
Designing Business Processes (Primary Stages) - CORRECT ANSWER--define
goals and parameters
-define success
-build it, test it, improve it
Designing Business Processes (8 Steps) - CORRECT ANSWER--goals, value,
stakeholders
-block diagram
-establish the scope
-define the service
-measurement and management considerations
-primary steps detailed
-develop a process map
-evaluation and testing
Block Diagrams - CORRECT ANSWER--a simple flow chart that provides a
business process designer with a big picture view of the entire system
-details all the processes/activities that occur before and after a process
,-can see how the steps before and after affect your process positively or
negatively
Process Map - CORRECT ANSWER--a flow chart that is utilized to illustrate the
sequence of activities within a process
-identifies the different types of activities in a process through different symbols
Small arrows on flowcharts are used to - CORRECT ANSWER-show the
direction option of customers
Terminator Symbol - CORRECT ANSWER--depicts start/end entrances and exits
to process
-long oval
Process Symbol - CORRECT ANSWER--depicts an entire process
-depicted in another flow chart
-square inside a square
Rectangle Symbol - CORRECT ANSWER--used for most basic tasks, operations
-also for simple data calculations
Decision symbol - CORRECT ANSWER--diamond
-use when multiple flow paths are possible
Hollow Arrow Symbol - CORRECT ANSWER--shows movement or transportation
-used when people or materials are in transit
Inspection Symbol - CORRECT ANSWER--oval
-used when their is an inspection requirment
Bullet Looking Symbol - CORRECT ANSWER-use when there is a delay in
process
Connector Symbol - CORRECT ANSWER--small circle with arrows
-output leads to/from another flowchart
Scope - CORRECT ANSWER-
, Scope Inflation - CORRECT ANSWER--when scope gets bigger and out of
control
-the smarter you are the more this can happen
-ex. stock room example (delivery people, store operation, IT and purchasing are
messing up the room)
-think about what you can do within your constraints
Swimlane Flowcharts - CORRECT ANSWER--same as a process map but
provide more detail
-shows the individual or group that is responsible for each activity
-can adds lanes to show how much time a certain activity would take
-used to communicate specific and individual responsibilities to multiple
stakeholders impacted by a process
-shows how each is dependent on other stakeholders and who is dependent on
them
Value of Flowcharts - CORRECT ANSWER--quality control tool
-information technology
-required resources quality of those resources
-operational considerations-what can be learned?
-everyone sees the process differently- what is learned each department
Recipe for pizza example - CORRECT ANSWER--recipe = business process
-manage from afar and guiding someone to success
Critical Paths - CORRECT ANSWER-longest path out of all options
Crashing - CORRECT ANSWER-when you lower the length of your critical path
Process Maps symbols - CORRECT ANSWER-Rectangle: task or operation
(what size pizza)
Diamond: decision point (pickup or delivery) answer takes us in one direction or
the other
skinny Arrow: which direction things go
Oval: Terminator, entry or exit point
Business Process - CORRECT ANSWER--a documented series of activities
-effectively and efficiently take an input, add value to it, and provide an output to
an internal or external customer
-help create high quality outputs on a very consistent basis (like a recipe)
-a step-by-step explanation that considers and answers every questions before it
is asked
-mini supply chain within an organization, tiny cells in the bones
Benefits of Excellent Business Process - CORRECT ANSWER--consistency of
outputs
-allows facilities to be managed from afar
-ability to grow (easier to replicate new locations)
Characteristics of a Good Process - CORRECT ANSWER--good intentions (goal
oriented, effective, efficient, stakeholder consideration)
-reproducible results (predictable, documented and understood, meets capacity
and expected demand)
-measurable and manageable (valuable metrics, use data to learn/improve)
Relationship between business processes and supply chain (importance) -
CORRECT ANSWER--similar to a supply chain since it is a series of
interconnected and interdependent processes
-each process is a mini supply chain
-managing from a distance
-bigger requires better business processes
-top managers understand business processes
Common Reasons for Bad Processes - CORRECT ANSWER--never was good
-used to be good
-has limitation
"Never was good" reason - CORRECT ANSWER--ambiguity (process designers
need to understand the goals for the process and the customer)
-misalignment between goal of process and the process
,-miscommunication (process might be designed well but doesn't align with goals)
"Used to be good" reason - CORRECT ANSWER--market evolution (new and
better technology so old process isn't as good)
-miscommunication
-ex. Tortas de Fuego experience (they are slipping in new location)
"Limitation" reason - CORRECT ANSWER--development of poor or limited
processes
-ex. lack of appropriate tools, technology, service rates, employees get tired,
things break
Cow Path Theory - CORRECT ANSWER--effective does not always mean
efficient
-tried to find the water and got lucky once
-should the cow try to find another way that's more effective or just do it the way
that it did before?
Designing Business Processes (Primary Stages) - CORRECT ANSWER--define
goals and parameters
-define success
-build it, test it, improve it
Designing Business Processes (8 Steps) - CORRECT ANSWER--goals, value,
stakeholders
-block diagram
-establish the scope
-define the service
-measurement and management considerations
-primary steps detailed
-develop a process map
-evaluation and testing
Block Diagrams - CORRECT ANSWER--a simple flow chart that provides a
business process designer with a big picture view of the entire system
-details all the processes/activities that occur before and after a process
,-can see how the steps before and after affect your process positively or
negatively
Process Map - CORRECT ANSWER--a flow chart that is utilized to illustrate the
sequence of activities within a process
-identifies the different types of activities in a process through different symbols
Small arrows on flowcharts are used to - CORRECT ANSWER-show the
direction option of customers
Terminator Symbol - CORRECT ANSWER--depicts start/end entrances and exits
to process
-long oval
Process Symbol - CORRECT ANSWER--depicts an entire process
-depicted in another flow chart
-square inside a square
Rectangle Symbol - CORRECT ANSWER--used for most basic tasks, operations
-also for simple data calculations
Decision symbol - CORRECT ANSWER--diamond
-use when multiple flow paths are possible
Hollow Arrow Symbol - CORRECT ANSWER--shows movement or transportation
-used when people or materials are in transit
Inspection Symbol - CORRECT ANSWER--oval
-used when their is an inspection requirment
Bullet Looking Symbol - CORRECT ANSWER-use when there is a delay in
process
Connector Symbol - CORRECT ANSWER--small circle with arrows
-output leads to/from another flowchart
Scope - CORRECT ANSWER-
, Scope Inflation - CORRECT ANSWER--when scope gets bigger and out of
control
-the smarter you are the more this can happen
-ex. stock room example (delivery people, store operation, IT and purchasing are
messing up the room)
-think about what you can do within your constraints
Swimlane Flowcharts - CORRECT ANSWER--same as a process map but
provide more detail
-shows the individual or group that is responsible for each activity
-can adds lanes to show how much time a certain activity would take
-used to communicate specific and individual responsibilities to multiple
stakeholders impacted by a process
-shows how each is dependent on other stakeholders and who is dependent on
them
Value of Flowcharts - CORRECT ANSWER--quality control tool
-information technology
-required resources quality of those resources
-operational considerations-what can be learned?
-everyone sees the process differently- what is learned each department
Recipe for pizza example - CORRECT ANSWER--recipe = business process
-manage from afar and guiding someone to success
Critical Paths - CORRECT ANSWER-longest path out of all options
Crashing - CORRECT ANSWER-when you lower the length of your critical path
Process Maps symbols - CORRECT ANSWER-Rectangle: task or operation
(what size pizza)
Diamond: decision point (pickup or delivery) answer takes us in one direction or
the other
skinny Arrow: which direction things go
Oval: Terminator, entry or exit point
