SCM 300 Exam 3 Study Guide
TQM - CORRECT ANSWER-Total quality management
SCOR Model - CORRECT ANSWER-Supply Chain Operations Reference Model
KPI - CORRECT ANSWER-Key performance indicators
BPI - CORRECT ANSWER-Business Process Improvement
EEA - CORRECT ANSWER-Effective, Efficient, Adaptable
SME - CORRECT ANSWER-Subject Matter Especialist
Benchmarking - CORRECT ANSWER-Comparison to leaders
Six Sigma - CORRECT ANSWER-A method created to identify and eliminate
process variations that cause defects. Measured by using a NORMAL curve.
DMAIC - CORRECT ANSWER--Design, Measure, Analyze, Improve, Control
-Used for EXISTING processes
DMADV - CORRECT ANSWER--Design, Measure, Analyze, Design, Verify
-Used in designing NEW processes
Internal Failure Costs - CORRECT ANSWER-Problems addressed before they
reach the customer
External Failure Cost - CORRECT ANSWER-Costs associated with "repairing"
damage caused from delivering substandard goods or services.
Appraisal Costs - CORRECT ANSWER-Costs involving identifying the problems
of the goods or servies provided
TQM - CORRECT ANSWER-Total quality management
SCOR Model - CORRECT ANSWER-Supply Chain Operations Reference Model
KPI - CORRECT ANSWER-Key performance indicators
BPI - CORRECT ANSWER-Business Process Improvement
EEA - CORRECT ANSWER-Effective, Efficient, Adaptable
SME - CORRECT ANSWER-Subject Matter Especialist
Benchmarking - CORRECT ANSWER-Comparison to leaders
Six Sigma - CORRECT ANSWER-A method created to identify and eliminate
process variations that cause defects. Measured by using a NORMAL curve.
DMAIC - CORRECT ANSWER--Design, Measure, Analyze, Improve, Control
-Used for EXISTING processes
DMADV - CORRECT ANSWER--Design, Measure, Analyze, Design, Verify
-Used in designing NEW processes
Internal Failure Costs - CORRECT ANSWER-Problems addressed before they
reach the customer
External Failure Cost - CORRECT ANSWER-Costs associated with "repairing"
damage caused from delivering substandard goods or services.
Appraisal Costs - CORRECT ANSWER-Costs involving identifying the problems
of the goods or servies provided
