SCM 300 Module 9 Study Guide Davila
Business Process - CORRECT ANSWER-a documented series of activities that
when completed properly will effectively and efficiently turn inputs (materials,
equipment and labor) into valuable products/services
Relationship between business process & supply chain, importance of business
process - CORRECT ANSWER-Supply chains are essentially interconnected
and independent business processes.
If you have a good business process, your company will be more efficient
Three requirements of a good process - CORRECT ANSWER-GOOD
INTENTIONS: Goal Oriented, Stakeholders considered, Effective and Efficient,
Outputs are desired
REPRODUCIBLE RESULTS: Documented and Easily Understood. Adaptability.
MEASURABLE AND MANAGEABLE: Entire system considered. Accountability,
good metrics, easy to identify problems.
Common reasons for bad processes - CORRECT ANSWER-NEVER WAS
GOOD
-ambiguity: goals clearly not understood
-misalignment: goals and actions not aligned
-miscommunication: employees don't understand goals
USED TO BE GOOD
-market evolution: Customer's needs have changed
-miscommunication: New employees do not understand goals
LIMITATIONS
- Development of poor or limited processes: May result in limited capacity,
inefficiency, confusion...
-lack of appropriate tools & technology
cow path theory - story and lessons - CORRECT ANSWER-cow is the employee
cow needs to drink the water because that's what the customer wants and he
runs into obstacles, but gets to the water.
Second time, he tries to do it faster but then thinks that he could do it faster but
doesn't try a different way because the boss is already happy.
Business Process - CORRECT ANSWER-a documented series of activities that
when completed properly will effectively and efficiently turn inputs (materials,
equipment and labor) into valuable products/services
Relationship between business process & supply chain, importance of business
process - CORRECT ANSWER-Supply chains are essentially interconnected
and independent business processes.
If you have a good business process, your company will be more efficient
Three requirements of a good process - CORRECT ANSWER-GOOD
INTENTIONS: Goal Oriented, Stakeholders considered, Effective and Efficient,
Outputs are desired
REPRODUCIBLE RESULTS: Documented and Easily Understood. Adaptability.
MEASURABLE AND MANAGEABLE: Entire system considered. Accountability,
good metrics, easy to identify problems.
Common reasons for bad processes - CORRECT ANSWER-NEVER WAS
GOOD
-ambiguity: goals clearly not understood
-misalignment: goals and actions not aligned
-miscommunication: employees don't understand goals
USED TO BE GOOD
-market evolution: Customer's needs have changed
-miscommunication: New employees do not understand goals
LIMITATIONS
- Development of poor or limited processes: May result in limited capacity,
inefficiency, confusion...
-lack of appropriate tools & technology
cow path theory - story and lessons - CORRECT ANSWER-cow is the employee
cow needs to drink the water because that's what the customer wants and he
runs into obstacles, but gets to the water.
Second time, he tries to do it faster but then thinks that he could do it faster but
doesn't try a different way because the boss is already happy.
