BCOR 370 Final Houghton Fall 2017
Team - CORRECT ANSWER-A group of individuals engaged in collective work
that requires joint effort and generates positive synergy
All teams are groups - CORRECT ANSWER-Not all groups are teams
Stages of Team Development - CORRECT ANSWER--Forming
-Storming
-Norming
-Performing
Forming - CORRECT ANSWER-Uncertainty
Storming - CORRECT ANSWER-Conflict
Norming - CORRECT ANSWER-Cohesiveness
Performing - CORRECT ANSWER-Functionality
Types of Teams - CORRECT ANSWER--Problem-solving
-Self-managed
-Functional
-Cross-functional
Problem-solving - CORRECT ANSWER-Brought together to solve a problem
Self-managed - CORRECT ANSWER-Doesn't have traditional external leader
Functional - CORRECT ANSWER-People from a similar functional area
Cross-functional - CORRECT ANSWER-People from different functional areas
Why did the Pittsburgh Penguins has 20 consecutive losing seasons? -
CORRECT ANSWER-It's important to have good players on your team
,Why don't the Yankees win all the time? - CORRECT ANSWER-You need the
right players on your team who can function like a team
Characteristics of effective teams: - CORRECT ANSWER--clear unity of purpose
-self-conscious
-clear and demanding goals
-informal, comfortable, relaxed
-extensive participating in discussions
-freedom to express to ideas
-disagreement is viewed as good
-general agreement on decisions
-everyone carries their weight
-frequent constructive criticism
-shared leadership
Team self-leadership - CORRECT ANSWER-Self-leadership strategies are
effective in teams
-balance the "me with the "we"
-not too individualistic or too cohesive
-practice Team-think, avoid group-think
Groupthink - CORRECT ANSWER--social pressure against divergent views
-self-censorship of ideas
-illusion of invulnerability
-striving for an illusion of unamity
-illusion of morality
-stereotyped views of enemies
Teamthink - CORRECT ANSWER--encourage divergent views
-open expression of ideas
-awareness of limitations
-recognition of individual opinions and uniqueness
-utilization of non-stereotypical views
-recognition of ethical consequences
Nonverbal Communication - CORRECT ANSWER--Actual words play relatively
small role in communication
, -facial expressions, tone of voice, gestures, body movements
Importance of various aspects in communication: - CORRECT ANSWER-verbal
7%
vocal 38%
facial 55%
Barriers to Communication - CORRECT ANSWER--differing perceptions
-language differences
-noise
-conflicting nonverbal cues
-poor listening
Abbot & Costello: Who's on first? - CORRECT ANSWER-Displays
communication issues, poor listening, differing perceptions, and noise
Conflict - CORRECT ANSWER-Rel or perceived differences in interest between
two or more individuals, groups, or organizations
Views of Conflict - CORRECT ANSWER--Traditional
-Human Relations
-Interactionist
Traditional - CORRECT ANSWER-Conflict is bad and should be avoided
Human Relations - CORRECT ANSWER-Conflict is inevitable and should be
accpeted
Interactionist - CORRECT ANSWER-Some conflict can be helpful and should be
encouraged
Task conflict - CORRECT ANSWER-can be beneficial
Relationship conflict - CORRECT ANSWER-always bad and will nullify the
possible positive effects of task conflict
Styles of handling conflict - CORRECT ANSWER--avoiding
Team - CORRECT ANSWER-A group of individuals engaged in collective work
that requires joint effort and generates positive synergy
All teams are groups - CORRECT ANSWER-Not all groups are teams
Stages of Team Development - CORRECT ANSWER--Forming
-Storming
-Norming
-Performing
Forming - CORRECT ANSWER-Uncertainty
Storming - CORRECT ANSWER-Conflict
Norming - CORRECT ANSWER-Cohesiveness
Performing - CORRECT ANSWER-Functionality
Types of Teams - CORRECT ANSWER--Problem-solving
-Self-managed
-Functional
-Cross-functional
Problem-solving - CORRECT ANSWER-Brought together to solve a problem
Self-managed - CORRECT ANSWER-Doesn't have traditional external leader
Functional - CORRECT ANSWER-People from a similar functional area
Cross-functional - CORRECT ANSWER-People from different functional areas
Why did the Pittsburgh Penguins has 20 consecutive losing seasons? -
CORRECT ANSWER-It's important to have good players on your team
,Why don't the Yankees win all the time? - CORRECT ANSWER-You need the
right players on your team who can function like a team
Characteristics of effective teams: - CORRECT ANSWER--clear unity of purpose
-self-conscious
-clear and demanding goals
-informal, comfortable, relaxed
-extensive participating in discussions
-freedom to express to ideas
-disagreement is viewed as good
-general agreement on decisions
-everyone carries their weight
-frequent constructive criticism
-shared leadership
Team self-leadership - CORRECT ANSWER-Self-leadership strategies are
effective in teams
-balance the "me with the "we"
-not too individualistic or too cohesive
-practice Team-think, avoid group-think
Groupthink - CORRECT ANSWER--social pressure against divergent views
-self-censorship of ideas
-illusion of invulnerability
-striving for an illusion of unamity
-illusion of morality
-stereotyped views of enemies
Teamthink - CORRECT ANSWER--encourage divergent views
-open expression of ideas
-awareness of limitations
-recognition of individual opinions and uniqueness
-utilization of non-stereotypical views
-recognition of ethical consequences
Nonverbal Communication - CORRECT ANSWER--Actual words play relatively
small role in communication
, -facial expressions, tone of voice, gestures, body movements
Importance of various aspects in communication: - CORRECT ANSWER-verbal
7%
vocal 38%
facial 55%
Barriers to Communication - CORRECT ANSWER--differing perceptions
-language differences
-noise
-conflicting nonverbal cues
-poor listening
Abbot & Costello: Who's on first? - CORRECT ANSWER-Displays
communication issues, poor listening, differing perceptions, and noise
Conflict - CORRECT ANSWER-Rel or perceived differences in interest between
two or more individuals, groups, or organizations
Views of Conflict - CORRECT ANSWER--Traditional
-Human Relations
-Interactionist
Traditional - CORRECT ANSWER-Conflict is bad and should be avoided
Human Relations - CORRECT ANSWER-Conflict is inevitable and should be
accpeted
Interactionist - CORRECT ANSWER-Some conflict can be helpful and should be
encouraged
Task conflict - CORRECT ANSWER-can be beneficial
Relationship conflict - CORRECT ANSWER-always bad and will nullify the
possible positive effects of task conflict
Styles of handling conflict - CORRECT ANSWER--avoiding
