WVU BCOR 370 Final Exam
Control - CORRECT ANSWER-The process of monitoring activities and
correcting deviations from standards
Feedforward control - CORRECT ANSWER-Control at input; anticipates
problems.
Concurrent control - CORRECT ANSWER-Control during process; corrects
problems as they happen
Feedback control - CORRECT ANSWER-Control at output; corrects problems
after they occur (US historically likes this one best)
Financial statements are an example of... - CORRECT
ANSWER-Feedback/post-action control
Quality management - CORRECT ANSWER-consistent conformance to
customer expectations
Ideas of quality management (4) - CORRECT ANSWER-1. intense focus on
customer
2. improvement toward 100%
3. improve quality on everything, not just final product
4. employees involved in finding and solving problems
Team - CORRECT ANSWER-a group of individuals engaged in collective work
that requires joint effort and generates positive synergy
Synergy - CORRECT ANSWER-when output is greater than the sum total of
inputs
4 types of teams - CORRECT ANSWER-Functional, cross-functional,
problem-solving, self-managed
Functional team - CORRECT ANSWER-team that works within a department of
an organization
, Cross-functional team - CORRECT ANSWER-team that is made up of different
department members
problem-solving team - CORRECT ANSWER-team whose purpose is to solve a
specific problem
self-managed team - CORRECT ANSWER-team where members manage
themselves, leadership shared, very popular
4 stages of team development - CORRECT ANSWER-1. Forming (uncertainty)
2. Storming (conflict)
3. Norming (cohesiveness)
4. Performing (functionality)
Characteristics of effective teams - CORRECT ANSWER-clear unity of purpose
self-conscious
clear & demanding goals
informal, comfortable, relaxed
extensive participation in discussions
freedom to express ideas
disagreement is viewed as good
general agreement on decisions
everyone carries their weight
frequent constructive criticism
shared leadership
Characteristics of groupthink - CORRECT ANSWER-social pressure against
divergent views
self-censorship of ideas
illusion of invulnerability
striving for illusion of unanimity
stereotyped views of enemies
illusion of morality
Characteristics of teamthink - CORRECT ANSWER-encourages divergent views
open expression of ideas
Control - CORRECT ANSWER-The process of monitoring activities and
correcting deviations from standards
Feedforward control - CORRECT ANSWER-Control at input; anticipates
problems.
Concurrent control - CORRECT ANSWER-Control during process; corrects
problems as they happen
Feedback control - CORRECT ANSWER-Control at output; corrects problems
after they occur (US historically likes this one best)
Financial statements are an example of... - CORRECT
ANSWER-Feedback/post-action control
Quality management - CORRECT ANSWER-consistent conformance to
customer expectations
Ideas of quality management (4) - CORRECT ANSWER-1. intense focus on
customer
2. improvement toward 100%
3. improve quality on everything, not just final product
4. employees involved in finding and solving problems
Team - CORRECT ANSWER-a group of individuals engaged in collective work
that requires joint effort and generates positive synergy
Synergy - CORRECT ANSWER-when output is greater than the sum total of
inputs
4 types of teams - CORRECT ANSWER-Functional, cross-functional,
problem-solving, self-managed
Functional team - CORRECT ANSWER-team that works within a department of
an organization
, Cross-functional team - CORRECT ANSWER-team that is made up of different
department members
problem-solving team - CORRECT ANSWER-team whose purpose is to solve a
specific problem
self-managed team - CORRECT ANSWER-team where members manage
themselves, leadership shared, very popular
4 stages of team development - CORRECT ANSWER-1. Forming (uncertainty)
2. Storming (conflict)
3. Norming (cohesiveness)
4. Performing (functionality)
Characteristics of effective teams - CORRECT ANSWER-clear unity of purpose
self-conscious
clear & demanding goals
informal, comfortable, relaxed
extensive participation in discussions
freedom to express ideas
disagreement is viewed as good
general agreement on decisions
everyone carries their weight
frequent constructive criticism
shared leadership
Characteristics of groupthink - CORRECT ANSWER-social pressure against
divergent views
self-censorship of ideas
illusion of invulnerability
striving for illusion of unanimity
stereotyped views of enemies
illusion of morality
Characteristics of teamthink - CORRECT ANSWER-encourages divergent views
open expression of ideas
