WVU BCOR 370 FINAL
Motivation - CORRECT ANSWER-Process by which behavior is:
a) Energized - how hard a person works
b) Directed - what a person does
c) Maintained - how long a person works
What are the six steps of the Motivation Process - CORRECT ANSWER-1.
Unsatisfied Needs
2. Tension
3. Drives
4. Behavior
5. Satisfied Needs
6. Reduction of Tension
Douglas McGregor - CORRECT ANSWER-Basic human nature; 2 theories of
motivation.
Theory X - CORRECT ANSWER-average person has little ambition, dislikes
work, avoids responsibility.
Theory Y - CORRECT ANSWER-Self-directed, enjoys work, accepts
responsibility.
What is the best theory for basic human nature? - CORRECT ANSWER-Theory
Y
Maslow's Hierarchy of Needs - CORRECT ANSWER-Academics do not like it
because it can not be tested.
1. Self Actualization
2. Esteem
3. Social
4. Safety
5. Physiological
, Hertzberg's Two Factors - CORRECT ANSWER-1. Hygiene Factors - Company
policies, quality of supervision, relations with others, personal life, rate of pay, job
security, working conditions.
2. Motivational Factors - Achievement, career development, personal growth, job
interest, recognition, responsibility.
Equity Theory - CORRECT ANSWER-Based on perceptions of fairness.
Perceived inequalities can cause certain behaviors.
Change in inputs - CORRECT ANSWER-Work Less
Attempts to change outcomes - CORRECT ANSWER-Ask for raise
Cognitive Reevaluation - CORRECT ANSWER-Employee causing problems or
with bad attitude could be from perceiving the situation as being unfair; manager
can help them see why/how it is fair.
Victor Veroom - CORRECT ANSWER-Invented the Expectancy Theory.
Expectancy Theory - CORRECT ANSWER-The extend to which someone will be
motivated is dependent on three subjective relationships.
A-> Effort Performance Linkage
B-> Performance Reward Linkage
C-> Attractiveness
Fields of Experience - CORRECT ANSWER-Source/ sender -> Encoding ->
Channel (message) <- Decoding <- Receiver/ Audience.
Noise - CORRECT ANSWER-Anything that can disrupt the communication
process whether internal or external in source.
Feedback Loop - CORRECT ANSWER-Offers clarification
Nonverbal Communication - CORRECT ANSWER-90% of all communication
-Actual words play relatively small role in communication.
-Facial Expressions, tone of voice, gestures, body movement.
Motivation - CORRECT ANSWER-Process by which behavior is:
a) Energized - how hard a person works
b) Directed - what a person does
c) Maintained - how long a person works
What are the six steps of the Motivation Process - CORRECT ANSWER-1.
Unsatisfied Needs
2. Tension
3. Drives
4. Behavior
5. Satisfied Needs
6. Reduction of Tension
Douglas McGregor - CORRECT ANSWER-Basic human nature; 2 theories of
motivation.
Theory X - CORRECT ANSWER-average person has little ambition, dislikes
work, avoids responsibility.
Theory Y - CORRECT ANSWER-Self-directed, enjoys work, accepts
responsibility.
What is the best theory for basic human nature? - CORRECT ANSWER-Theory
Y
Maslow's Hierarchy of Needs - CORRECT ANSWER-Academics do not like it
because it can not be tested.
1. Self Actualization
2. Esteem
3. Social
4. Safety
5. Physiological
, Hertzberg's Two Factors - CORRECT ANSWER-1. Hygiene Factors - Company
policies, quality of supervision, relations with others, personal life, rate of pay, job
security, working conditions.
2. Motivational Factors - Achievement, career development, personal growth, job
interest, recognition, responsibility.
Equity Theory - CORRECT ANSWER-Based on perceptions of fairness.
Perceived inequalities can cause certain behaviors.
Change in inputs - CORRECT ANSWER-Work Less
Attempts to change outcomes - CORRECT ANSWER-Ask for raise
Cognitive Reevaluation - CORRECT ANSWER-Employee causing problems or
with bad attitude could be from perceiving the situation as being unfair; manager
can help them see why/how it is fair.
Victor Veroom - CORRECT ANSWER-Invented the Expectancy Theory.
Expectancy Theory - CORRECT ANSWER-The extend to which someone will be
motivated is dependent on three subjective relationships.
A-> Effort Performance Linkage
B-> Performance Reward Linkage
C-> Attractiveness
Fields of Experience - CORRECT ANSWER-Source/ sender -> Encoding ->
Channel (message) <- Decoding <- Receiver/ Audience.
Noise - CORRECT ANSWER-Anything that can disrupt the communication
process whether internal or external in source.
Feedback Loop - CORRECT ANSWER-Offers clarification
Nonverbal Communication - CORRECT ANSWER-90% of all communication
-Actual words play relatively small role in communication.
-Facial Expressions, tone of voice, gestures, body movement.
