SSA Academy 421 Exam Questions with Correct Answers/ USPS Exam 421 Window Clerk Practice 2024 Questions With Complete Solutions Graded A+ Postal service employees operate under a mandate to protect and preserve the mail paced in its: - Correct Answer –Custody What are 4 violations of security and sanctity of the mail - Correct Answer -
Theft, Open, Damage or Delay The first opportunity for a SSA to start the customer experience on a positive is: - Correct Answer -Deliver 1st Impression Type of communica tion that can enhance or contradict messages: - Correct Answer -Non-Verbal Communication The approach a SSA can use to engage our customer and ensure needs are met is: - Correct Answer -A+GIST Why is maintaining sanctity of the mail one of the core respo nsibilities of the postal service? - Correct Answer -To instill customer confidence Successful sales transactions occur when the SSA: - Correct Answer -Makes an informed mutual decision with customer on products and services What is the most positive way to impact customer perception of the post office? - Correct Answer -Provide world class service The US Postal Service is the only delivery that reaches: - Correct Answer -
Every address in the nation 6 days a week An organized workstation creates a more _ _________________ workpace - Correct Answer –Effiecient How a SSA conducts themselves on the job effects the? - Correct Answer -
Postal Brand An active listening technique used to create a successful transaction is called - Correct Answer –Clarifying One of the first things a customer notices about a SSA is - Correct Answer -
Personal Appearance The primary law enforcement for USPS is the - Correct Answer -United States Postal Inspection Service (USPIS) Preferred service that usually offer the customer t he best value is - Correct Answer -Priority Mail Express and Priority Mail Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What would you offer? - Correct Answer -Every Door Direct Mail (EDDM) First class mail consists o f greeting cards, statements bills and what? - Correct Answer -Business Documents Any mailable item weighing _______ or less can be sent first class mail - Correct Answer -13 oz A Priority Mail Express customer is entitled to a refund if: - Correct Answe r -Delivered Late Regardless of weight up to 70lbs the price that applies to Retail Ground parcels over 108" but no more than 130" is: - Correct Answer -Oversized Pricing The max length and girth for Priority Mail is - Correct Answer -108" What type of mail consists of items sent within the United States - Correct Answer –Domestic What pricing may be charged for PM items measuring over one cubic foot designating to Zone 6? - Correct Answer –Dimensional What can you offer customers for their mailing and shipping needs? - Correct Answer –Solutions Which category of products do premier products belong? - Correct Answer –
Shipping Which category of products does First Class Mail belong - Correct Answer –
Mailing What type of products are offered to provide the best value to the customer? - Correct Answer -Premier
Theft, Open, Damage or Delay The first opportunity for a SSA to start the customer experience on a positive is: - Correct Answer -Deliver 1st Impression Type of communica tion that can enhance or contradict messages: - Correct Answer -Non-Verbal Communication The approach a SSA can use to engage our customer and ensure needs are met is: - Correct Answer -A+GIST Why is maintaining sanctity of the mail one of the core respo nsibilities of the postal service? - Correct Answer -To instill customer confidence Successful sales transactions occur when the SSA: - Correct Answer -Makes an informed mutual decision with customer on products and services What is the most positive way to impact customer perception of the post office? - Correct Answer -Provide world class service The US Postal Service is the only delivery that reaches: - Correct Answer -
Every address in the nation 6 days a week An organized workstation creates a more _ _________________ workpace - Correct Answer –Effiecient How a SSA conducts themselves on the job effects the? - Correct Answer -
Postal Brand An active listening technique used to create a successful transaction is called - Correct Answer –Clarifying One of the first things a customer notices about a SSA is - Correct Answer -
Personal Appearance The primary law enforcement for USPS is the - Correct Answer -United States Postal Inspection Service (USPIS) Preferred service that usually offer the customer t he best value is - Correct Answer -Priority Mail Express and Priority Mail Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What would you offer? - Correct Answer -Every Door Direct Mail (EDDM) First class mail consists o f greeting cards, statements bills and what? - Correct Answer -Business Documents Any mailable item weighing _______ or less can be sent first class mail - Correct Answer -13 oz A Priority Mail Express customer is entitled to a refund if: - Correct Answe r -Delivered Late Regardless of weight up to 70lbs the price that applies to Retail Ground parcels over 108" but no more than 130" is: - Correct Answer -Oversized Pricing The max length and girth for Priority Mail is - Correct Answer -108" What type of mail consists of items sent within the United States - Correct Answer –Domestic What pricing may be charged for PM items measuring over one cubic foot designating to Zone 6? - Correct Answer –Dimensional What can you offer customers for their mailing and shipping needs? - Correct Answer –Solutions Which category of products do premier products belong? - Correct Answer –
Shipping Which category of products does First Class Mail belong - Correct Answer –
Mailing What type of products are offered to provide the best value to the customer? - Correct Answer -Premier
