Sales Cloud Practice Exam 1
1) Sales management at Universal Containers needs to provide channel partners with easy
access to approved
product documentation. They also need to notify partners about the material revisions and
updates. How can they
achieve these goals in Salesforce?
A) Enable Content in the partner portal and enable Content email alerts for partner users.
B) Enable the Document tab in the partner portal and enable email alerts for partner users.
C) Add the Content related list - correct answer-A
2) What should you consider when migrating inactive campaigns?
A) Nothing. You should not migrate inactive campaign data
B) Determine which data is important based on ROI
C) Determine which data is important based on data amount
D) Consider how long they have been inactive - correct answer-B
3) Which best describes the Salesforce Automation feature "Opportunity Teams" ?
A) Ensures that we are tracking our progress towards the desired states.
B) Enforces the business process.
C) Identifies key stakeholders from the buy side.
D) Makes sure we recognize those involved in the sales process.
E) Allows to better automate the sales methodology. - correct answer-D
4) Which pair of reports is best associated with the business driver "Improve Sales Rep
productivity" ?
A) "# of Face-to-Face Meetings" and "# of Deals Won, Lost, and In-Progress"
B) "Stage Duration Age"and "Forecast by Sales Rep"
C) "Closed Opportunities by Lead Source" and "Reasons for Lead Disqualification" - correct
answer-A
5) Can you email a dashboard to a non- Salesforce user, and will theybe able to access it?
A) Yes
B) No - correct answer-B
6) If you activate Salesforce to Salesforce is it reversible?
A) Yes
B) No - correct answer-B
7) In an organization with a private sharing model, Sam is a sales exec that reports to John,
a
Sales Manager. Sam has ownership of theABC Company account record, and also has
created an
opportunityfor ABC Co. Can Sam see John's data?
A) Yes
B) No - correct answer-B
, 8) The native mass email functionality in Salesforce is not recommended for marketing. Is
this a
true statement?
A) Yes
B) No - correct answer-A
9) Which of the following is good ChatterEtiquette? (Select all that apply)
A) Connect with co-workers by letting them know about your weekend
B) Direct users to a subject matter experts
C) Ask questions to gain vertical expertise
D) Ask questions about bonus schedules - correct answer-B,C
10) What can customers do in private Chatter groups?
A) Chatter customers enable chat among salesforce users
B) Chatter customers can post to the groups to which they were invited.
C) Can send files using chatter
D) Users can publish reports and dashboards - correct answer-B
11) Sales methodology means an industry-recognized standard sales process.
A) True
B) False - correct answer-B
12) Which best describes the Salesforce Automation feature "Activities"?
A) Ensures that we are tracking our progress towards the desired states.
B) Enforces the business process.
C) Identifies key stakeholders from the buy side.
D) Makes sure we recognize those involved in the sales process.
E) Allows to better automate the sales methodology. - correct answer-A
13) Once you save a PDF quote, the file is automatically emailed to the customer.
A) True
B) False - correct answer-B
14) A strong pipeline requires faster response. Which of the following example describes a
need for
faster response?
A) Leads are qualified but not routed to the right people
B) Campaigns are launched without communicating the follow-up plan
C) Leads are tracked in separate systems, not accessible by all
D) As business matures, it becomes difficult to identify right prospects - correct answer-A
15) Sales Rep Phil Smith has an opportunity for $50,000 in the Commitstage. Which
aggregates on
Phil's forecast will include this amount?(Select all that apply)
A) Pipeline
B) Best Case
C) Commit
1) Sales management at Universal Containers needs to provide channel partners with easy
access to approved
product documentation. They also need to notify partners about the material revisions and
updates. How can they
achieve these goals in Salesforce?
A) Enable Content in the partner portal and enable Content email alerts for partner users.
B) Enable the Document tab in the partner portal and enable email alerts for partner users.
C) Add the Content related list - correct answer-A
2) What should you consider when migrating inactive campaigns?
A) Nothing. You should not migrate inactive campaign data
B) Determine which data is important based on ROI
C) Determine which data is important based on data amount
D) Consider how long they have been inactive - correct answer-B
3) Which best describes the Salesforce Automation feature "Opportunity Teams" ?
A) Ensures that we are tracking our progress towards the desired states.
B) Enforces the business process.
C) Identifies key stakeholders from the buy side.
D) Makes sure we recognize those involved in the sales process.
E) Allows to better automate the sales methodology. - correct answer-D
4) Which pair of reports is best associated with the business driver "Improve Sales Rep
productivity" ?
A) "# of Face-to-Face Meetings" and "# of Deals Won, Lost, and In-Progress"
B) "Stage Duration Age"and "Forecast by Sales Rep"
C) "Closed Opportunities by Lead Source" and "Reasons for Lead Disqualification" - correct
answer-A
5) Can you email a dashboard to a non- Salesforce user, and will theybe able to access it?
A) Yes
B) No - correct answer-B
6) If you activate Salesforce to Salesforce is it reversible?
A) Yes
B) No - correct answer-B
7) In an organization with a private sharing model, Sam is a sales exec that reports to John,
a
Sales Manager. Sam has ownership of theABC Company account record, and also has
created an
opportunityfor ABC Co. Can Sam see John's data?
A) Yes
B) No - correct answer-B
, 8) The native mass email functionality in Salesforce is not recommended for marketing. Is
this a
true statement?
A) Yes
B) No - correct answer-A
9) Which of the following is good ChatterEtiquette? (Select all that apply)
A) Connect with co-workers by letting them know about your weekend
B) Direct users to a subject matter experts
C) Ask questions to gain vertical expertise
D) Ask questions about bonus schedules - correct answer-B,C
10) What can customers do in private Chatter groups?
A) Chatter customers enable chat among salesforce users
B) Chatter customers can post to the groups to which they were invited.
C) Can send files using chatter
D) Users can publish reports and dashboards - correct answer-B
11) Sales methodology means an industry-recognized standard sales process.
A) True
B) False - correct answer-B
12) Which best describes the Salesforce Automation feature "Activities"?
A) Ensures that we are tracking our progress towards the desired states.
B) Enforces the business process.
C) Identifies key stakeholders from the buy side.
D) Makes sure we recognize those involved in the sales process.
E) Allows to better automate the sales methodology. - correct answer-A
13) Once you save a PDF quote, the file is automatically emailed to the customer.
A) True
B) False - correct answer-B
14) A strong pipeline requires faster response. Which of the following example describes a
need for
faster response?
A) Leads are qualified but not routed to the right people
B) Campaigns are launched without communicating the follow-up plan
C) Leads are tracked in separate systems, not accessible by all
D) As business matures, it becomes difficult to identify right prospects - correct answer-A
15) Sales Rep Phil Smith has an opportunity for $50,000 in the Commitstage. Which
aggregates on
Phil's forecast will include this amount?(Select all that apply)
A) Pipeline
B) Best Case
C) Commit
