MO 221 Final Exam Terms (classes
12-23)
"People have to feel safe to bring their brains to work" - correct answer-Amy Edmonson
80/20 rule - correct answer-group participation tends to be uneven—80% of contributions are
made by 20% of team members
- this is a problem because anyone who did not contribute to decisions, represents expertise
that is NOT available to the team
accommodating style - correct answer-low assertiveness, high cooperativeness
Best when:
- other party has more power
- issue is much less important to you than other party
- the value or logic of your position is imperfect
Drawbacks:
- increases other's expectations of "winning"
- imperfect solution
According to Frei's talk, when are we more likely to trust others? - correct answer-- we sence
they are being authentic
- we believe their logic is sound
- we believe they empathize with us
Affiliative - correct answer-Best when: team rifts occur, stressful times, teams need
motivation
Climate impact: positive
After Action Review - correct answer-A structured process for reflecting on action within the
context of a task to create important knowledge that can be used to improve performance
Ambiguous rules - correct answer-- Creates uncertainty, threatens goals
- Without rules, people rely on politics
An organization may have a strong culture if: - correct answer-- most employees understand
and embrace the culture
- it is institutionalized through artifacts
- it is long- lasting - may originate with founder(s)
Anticipatory regret - correct answer-the distress felt about making a bad decision before the
decision is made
authoritative - correct answer-Best when: times of change, new vision is needed
, Climate impact: very positive
avoiding style - correct answer-uncooperative and unassertive
Best when:
- conflict is emotionally - charged (relationship conflict)
- conflict resolution cost is higher than benefits
Drawbacks:
- doesn't resolve conflict
- causes frustration
Benefits of psychological safety, according to Edmonson: - correct answer-- preventing
errors: both mistakes and "near- misses" are reported
- creativity and innovation: people don't feel compelled to "fit in"
- inclusion: everyone has a voice, even when they lack power
Building structure - correct answer-overall (exterior) appearance of the building
Causes of Team Cohesiveness: - correct answer--member similarity
-member interaction
-team size
-somewhat difficult entry
-team success
-external challenges
Ceremonies - correct answer-Planned activities for an audience, such as award ceremonies,
company days out, product launch event, etc
Challenge the process - correct answer-- Search for Opportunities
- Experiment and Take Risks
Challenges in decision making: the role of emotions - correct answer-1. We are influenced
by moods and emotions
2. We get paralyzed by choice
3. We experience anticipatory regret
Characteristics of affiliative leadership style - correct answer-- places more emphasis on
individuals
- shares emotional challenges (appropriately)
- rewards personal characteristics/ behaviors
- cares for others
Characteristics of Authoritative leadership style - correct answer-- communicates a vision
- sells the vision
- solicits perspectives on the vision
- makes sure others align themselves with the vision
- uses positive/ negative methods to motivate
12-23)
"People have to feel safe to bring their brains to work" - correct answer-Amy Edmonson
80/20 rule - correct answer-group participation tends to be uneven—80% of contributions are
made by 20% of team members
- this is a problem because anyone who did not contribute to decisions, represents expertise
that is NOT available to the team
accommodating style - correct answer-low assertiveness, high cooperativeness
Best when:
- other party has more power
- issue is much less important to you than other party
- the value or logic of your position is imperfect
Drawbacks:
- increases other's expectations of "winning"
- imperfect solution
According to Frei's talk, when are we more likely to trust others? - correct answer-- we sence
they are being authentic
- we believe their logic is sound
- we believe they empathize with us
Affiliative - correct answer-Best when: team rifts occur, stressful times, teams need
motivation
Climate impact: positive
After Action Review - correct answer-A structured process for reflecting on action within the
context of a task to create important knowledge that can be used to improve performance
Ambiguous rules - correct answer-- Creates uncertainty, threatens goals
- Without rules, people rely on politics
An organization may have a strong culture if: - correct answer-- most employees understand
and embrace the culture
- it is institutionalized through artifacts
- it is long- lasting - may originate with founder(s)
Anticipatory regret - correct answer-the distress felt about making a bad decision before the
decision is made
authoritative - correct answer-Best when: times of change, new vision is needed
, Climate impact: very positive
avoiding style - correct answer-uncooperative and unassertive
Best when:
- conflict is emotionally - charged (relationship conflict)
- conflict resolution cost is higher than benefits
Drawbacks:
- doesn't resolve conflict
- causes frustration
Benefits of psychological safety, according to Edmonson: - correct answer-- preventing
errors: both mistakes and "near- misses" are reported
- creativity and innovation: people don't feel compelled to "fit in"
- inclusion: everyone has a voice, even when they lack power
Building structure - correct answer-overall (exterior) appearance of the building
Causes of Team Cohesiveness: - correct answer--member similarity
-member interaction
-team size
-somewhat difficult entry
-team success
-external challenges
Ceremonies - correct answer-Planned activities for an audience, such as award ceremonies,
company days out, product launch event, etc
Challenge the process - correct answer-- Search for Opportunities
- Experiment and Take Risks
Challenges in decision making: the role of emotions - correct answer-1. We are influenced
by moods and emotions
2. We get paralyzed by choice
3. We experience anticipatory regret
Characteristics of affiliative leadership style - correct answer-- places more emphasis on
individuals
- shares emotional challenges (appropriately)
- rewards personal characteristics/ behaviors
- cares for others
Characteristics of Authoritative leadership style - correct answer-- communicates a vision
- sells the vision
- solicits perspectives on the vision
- makes sure others align themselves with the vision
- uses positive/ negative methods to motivate
